RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11
1 edit | Price People looking to "upgrade" to digital TV take one look at cable's $100+ offering and horrible customer service reputation and then take a look at DirecTV's $79 deal and excellent CS rep. If DirecTV is an option they usually go with them. Not surprising at all considering the whole digital television hype in the first quarter. The real story is going to be results in the six months after that once the easy adds are gone.
In other news, SiriusXM lost over 400K net subscribers in the first quarter. People continue to evaluate where their money is going every month and whether it is worth it... |
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 baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | I dont think satellite has a good CS reputation; but I just dont think its as bad as cable or telcos.
Only problem I have with them? To get the good deals, its contracts; either huge deposit, credit card on file, or ETFs |
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 gigahurtzPremium
join:2001-10-20
Palm Coast, FL | said by baineschile:I dont think satellite has a good CS reputation; but I just dont think its as bad as cable or telcos. Only problem I have with them? To get the good deals, its contracts; either huge deposit, credit card on file, or ETFs I have had nothing but good meetings with CS with DirecTV. Always courteous and helpful in the 4 years I have had service. |
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RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | reply to baineschile
DirecTV has a very good CS reputation. They usually come out on top of those surveys. My experience confirms that too. They installed in January on the day promised and arrived within 10 minutes of the start of the appointment window. The two guys worked outside in 10°F weather and got it done right the first time in a little over an hour. The one time I've had to call I was on with a live CSR in less than a minute, and she dealt with my concern immediately (a receiver gone bad).
I have no problem with a 1 year contract since I'm not bouncing around between providers every month, and the $50/mo we're saving over Comcast is very nice. |
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