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Navid

@rr.com
reply to kieranmullen

Re: Gizmo5 working for other?

Hi All,

Does anybody has any questions related to Gizmo5 and its services.

Please try to post your comments at »forums.gizmo5.com/

I will try my best to answer your queries.

Regards,
Navid
Gizmo5 Support.


kieranmullen
Premium
join:2005-12-12
Portland, OR
Why not register an account here and answer questions here? The Gizmo forum doesn't exactly show the company in a good light, so lets pretend it does not exist for the moment. :-p

said by Navid :

Hi All,

Does anybody has any questions related to Gizmo5 and its services.

Please try to post your comments at »forums.gizmo5.com/

I will try my best to answer your queries.

Regards,
Navid
Gizmo5 Support.


Navid

@rr.com
Hi Kieran,

I can do that for sure but if I start replying here all of our paid customers and the customers who are new to Gizmo will not get an extra attention.

And by this they will force themselves to leave Gizmo5.

I hope you can understand me


kieranmullen
Premium
join:2005-12-12
Portland, OR

1 edit
I realize the the BBR forum should be behind in priority to the G5 forum, (as it should be so I am not questioning that) but all paid clients should be submitting support tickets if they have issues. Tickets are the most important thing. I have had tickets open for months there without responses.

I was willing to pay a pretty hefty ($40) fee ro to Port my numbers over, but after a few months of no response I gave up.


sream
Premium
join:2002-08-17
Portage, MI
reply to kieranmullen
said by kieranmullen:

Why not register an account here and answer questions here? The Gizmo forum doesn't exactly show the company in a good light, so lets pretend it does not exist for the moment. :-p
That may be difficult for those of us who had such ridiculously bad experiences with sipphone/gizmo. However I'm willing to give a break to anyone brave enough to take on the title of Gizmo support.


Navid

@rr.com
reply to kieranmullen
Kieran,

I will make sure to answer the questions on Gizmo forums and BBR forums and but you will also know that first priority will be given to Gizmo forum.

If anyone has any issues right away submit a ticket or post your comments on Gizmo5 forum, I will try my 100% to answer all your questions.

Regards,
Navid
Gizmo5 Support

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13

1 edit

1 recommendation

reply to Navid

Gizmo5 Senior Managers.
"Navid" if you really are associated with Gizmo5, I must say that your response is not logical.

Or perhaps it was meant as an attempt at humor?

I am a paid Gizmo5 customer by the way, but I gave up on your (dis)organization a while back. For one thing, I was never able to even register in the Gizmo5 forum.

Once when I was driving in eastern Queens (NYC), a lady pulled up to me at a traffic light and she asked how to get to Hackensack (NJ). I could only say, "Maam, you are more lost than most people can be". And that's what I would say to your bosses at Gizmo.

The irony is that your bosses could learn a lot of good ideas from the Gizmo5 users, AND the other folks, on THIS forum.


kieranmullen
Premium
join:2005-12-12
Portland, OR
He is new I am assuming to support. So you can't exactly blame him for the faults of the entire company.

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13

2 edits
I agree entirely!!

That's why I referred twice to his "bosses", and labelled the photo as being "senior managers".

The sooner he learns what the issues are, and how bad support has been, the better he will be able to do his job.

He's not going to hear from those bosses how bad things are.

So he needs to hear it from the users. It's like getting vaccinated.

mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
kudos:4
reply to Navid
said by Navid :

I will make sure to answer the questions on Gizmo forums and BBR forums and but you will also know that first priority will be given to Gizmo forum.
Navid, here is my 1st question to you regarding Gizmo5. First reported here that Gizmo5 (G5) -> Google Voice (GV) via SIP has stopped working. My 1st suspect is GV has deactivated the SIP incoming. However, I just want to be sure of it. So, can you confirm that this isn't a feature just blocked by G5?
--
Mazilo always prays for FREEBIES!
US Phone: +1-678-601-0907
UK Phone: +44-703-194-2574

lacklusterbb

join:2009-03-12
I'm not having any problems with G5 so I don't think SIP URI dialing has been turned off system-wide. I can get incoming and make outgoing via SIP.

caseydoug

join:2001-08-14
Seattle, WA
kudos:5
said by lacklusterbb:

I'm not having any problems with G5 so I don't think SIP URI dialing has been turned off system-wide. I can get incoming and make outgoing via SIP.
Are you saying you can still connect from G5 via to Google Voice via SIP? If so, what method are you using?

curro

join:2003-10-24
Seabrook, TX
reply to lacklusterbb
said by lacklusterbb:

I'm not having any problems with G5 so I don't think SIP URI dialing has been turned off system-wide. I can get incoming and make outgoing via SIP.
So far some of the tests I have done with my Gizmo5 (G5) -> Google Voice (GV) setup with my SPA-1001 box is working for incoming calls. Am I just lucky or is it working for other folks too?

Thanks in advance for sharing your experience.


N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom

1 edit
reply to lacklusterbb
said by lacklusterbb:

I'm not having any problems with G5 so I don't think SIP URI dialing has been turned off system-wide. I can get incoming and make outgoing via SIP.
I, too, can confirm that I've had no trouble with constant incoming calls to my Gizmo5 DID directed to the G5 SIP-URI picked up on my ExpressTalk softphone. (My office uses this DID for incoming dictations to a hard disk based transcription system.)

caseydoug

join:2001-08-14
Seattle, WA
kudos:5
said by N9MD:

calls to my Gizmo5 DID directed to the G5 SIP-URI picked up on my ExpressTalk softphone.
Is the Gizmo5 DID directed to a Google Voice SIP-URI (e.g. 216.239.37.15:5061), or to a G5 SIP-URI?

curro: Is your G5 -> GV setup via SIP? You say incoming calls, but if you call your G5 DID and it forwards to GV, can you press *, PIN, 2 and make outgoing calls?

I'm just trying to find out if we're on the same page.


N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom
said by caseydoug:

said by N9MD:

calls to my Gizmo5 DID directed to the G5 SIP-URI picked up on my ExpressTalk softphone.
Is the Gizmo5 DID directed to a Google Voice SIP-URI (e.g. 216.239.37.15:5061), or to a G5 SIP-URI?

I'm just trying to find out if we're on the same page.
I do not use GoogleVoice! I'm simply noting that calls to my Gizmo5 DID are being answered on an ExpressTalk softphone registered to the Gizmo5 SIP-URI.

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13

1 edit
 
 
 
-------------------------------------------------

said by N9MD:

I do not use GoogleVoice!
Why not?

Google represents the best that America has to offer.

GM may run out of gas, and AIG may run out of chutzpah, but Google is America's proud beacon to the world.

To disrespect Google is to disrespect America.

Well, you can do whatever you want to us, but we're not going to sit here and listen to you badmouth the United States of America. Gentlemen!

---------------------------------------

Note to the Osmium folks: This is satire/sarcasm.


kieranmullen
Premium
join:2005-12-12
Portland, OR
reply to N9MD
"hard disk based transcription system" Is that basically voicemail that you email off or does the system analyze the voicemail?

said by N9MD:

said by lacklusterbb:

I'm not having any problems with G5 so I don't think SIP URI dialing has been turned off system-wide. I can get incoming and make outgoing via SIP.
I, too, can confirm that I've had no trouble with constant incoming calls to my Gizmo5 DID directed to the G5 SIP-URI picked up on my ExpressTalk softphone. (My office uses this DID for incoming dictations to a hard disk based transcription system.)


N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom

1 edit
said by kieranmullen:

"hard disk based transcription system" Is that basically voicemail that you email off or does the system analyze the voicemail?
One of our medical office networked terminals has ExpressTalk and DialDictate software on the hard disk ... along with a headset connected to the audio output and a foot pedal hooked up to a serial port.

ExpressTalk software allows up to 6 individual phone lines ... each continuously registered to one of several VoIP providers' DIDs via their SIP-URIs (e.g., IpKall, Gizmo5) ... allowing alternate access if one provider is down for a while. My partners and I can dial into one of the DIDs from any outside or inside phone (PSTN, Cellular, VoIP) ... the call is answered by ExpressTalk which then activates the DialDictate software that acts as a digital recording device, controlled by DTMF tones such as "2" to Dictate, "3" to Pause. The system has voice prompts that ask for a DTMF password (which we can preset) to keep "wrong number" callers from leaving messages.

We can then dictate a medical report or staff memo for transcription by one of our typists ... the audio stream being digitized on the hard disk. DialDictate then maintains a list of all dictations (prioritized by level of importance, if we wish), showing the date and time and dictator, which can be accessed by our transcriptionist using the foot pedal (forward, reverse, fast forward) to listen to the dictations and type the information into a new WORD document.

I do not currently have the setup linked to a Voice Recognition system, but that is doable.

When I initially set this up several years ago, the software was free; the license fee to register each Phone Line was about $75 per line; and the foot pedal was another $60 or so. So, safe to say, we've gotten our money's worth. The only ongoing expense is the hourly wage for our two typists.


N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom
reply to PX Eliezer70

Goose Poopy
said by PX Eliezer70:

said by N9MD:

I do not use GoogleVoice!
To disrespect Google is to disrespect America.

mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
kudos:4
reply to PX Eliezer70
said by PX Eliezer70:

Google represents the best that America has to offer.
You don't say. I used to think AIG, GM, Chrysler, and among all those big giants represent the best America could offer.

curro

join:2003-10-24
Seabrook, TX
reply to caseydoug
said by caseydoug:

said by N9MD:

calls to my Gizmo5 DID directed to the G5 SIP-URI picked up on my ExpressTalk softphone.
Is the Gizmo5 DID directed to a Google Voice SIP-URI (e.g. 216.239.37.15:5061), or to a G5 SIP-URI?

curro: Is your G5 -> GV setup via SIP? You say incoming calls, but if you call your G5 DID and it forwards to GV, can you press *, PIN, 2 and make outgoing calls?

I'm just trying to find out if we're on the same page.
Maybe a better description of my set up is GV -> G5. In other words I call a Google Voice phone number that then it forwards to a G5 number and which rings through my Linksys ATA. When I pick up the phone I have to press 1 to get the call through (per GV set up which I cannot change).

Does this make sense now caseydoug? Thanks for asking.

caseydoug

join:2001-08-14
Seattle, WA
kudos:5
said by curro:

Maybe a better description of my set up is GV -> G5. In other words I call a Google Voice phone number that then it forwards to a G5 number and which rings through my Linksys ATA. When I pick up the phone I have to press 1 to get the call through (per GV set up which I cannot change).

Does this make sense now caseydoug? Thanks for asking.
Yes, I get it now. Since you responded to both mazilo and lacklusterbb (at least mazilo was referring to G5->GV via SIP; not sure about lacklusterbb), I thought you might have this working again. Looks like nobody does.

As for answering calls without pressing 1, can't you just disable screening and presentation from Settings/General?


N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom
said by caseydoug:

As for answering calls without pressing 1, can't you just disable screening and presentation from Settings/General?
No! That has never been an option ... so far as I can recall.

mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
kudos:4
said by N9MD:

said by caseydoug:

As for answering calls without pressing 1, can't you just disable screening and presentation from Settings/General?
No! That has never been an option ... so far as I can recall.
On GV, this is a new option (call presentation).
--
Mazilo always prays for FREEBIES!
US Phone: +1-678-601-0907
UK Phone: +44-703-194-2574


N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom
said by mazilo:

On GV, this is a new option (call presentation).
I stopped using GrandCentral prior to the GV takeover ... primarily because I had no use and no liking for the "Press 1 to accept this call" option. So, they finally got around to allowing end users to opt out of this mandate, did they?

caseydoug

join:2001-08-14
Seattle, WA
kudos:5
Yes. You have the option to enable or disable both call screening and call presentation as the default setting. You can also enable or disable call presentation for each contact separately.

curro

join:2003-10-24
Seabrook, TX
said by caseydoug:

Yes. You have the option to enable or disable both call screening and call presentation as the default setting. You can also enable or disable call presentation for each contact separately.
This is good to know. I'll check it out. Thanks for the info.