Graystoke
join:2006-03-24
Stockton, CA
 ·AT&T U-Verse
 ·Comcast
| U-verse Phone Goes Dead-----AGAIN.
Well it happened again last night. My U-verse phone went dead again.
I was sitting in front of the computer and glanced over at my cordless phone, and there was the "No Line" flashing on the screen. I picked up the phone, and sure enough, no dial tone. Shaking my head, I decided to continue to check something out on the web, and call ATT as soon as I was finished. But I couldn't do that, because I had no internet now. It was working a few minutes before. The TV was working ok.
Furious, because this was the third time this has happened with the phone line, first time for the phone line and the internet at the same time, I called ATT on my cell. After about fifteen minutes, and while the computer generated voice is telling me, "ok, let me check on that", I noticed the "No Line" message was gone. Sure enough, there's a dial tone, and the internet is working again. I hung up the cell.
I've had Comcast for seven years prior to U-verse, and had maybe three service calls in that time. I had Comcast's digital voice for four months prior to U-verse, and never had one service interruption. I'm about at the end of my rope. My wife wants me to go back to Comcast, but I've been holding off solely because of the HD content offered by U-verse, but I'm beginning to think that maybe she is right. |
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
·AT&T U-Verse
 ·AT&T Southwest
| What's happening probably is that somewhere between your gateway and the VRAD there are connection problems. When your connection goes down, all of your services stop, including phone.
You should check your gateway stats/errors log, and call AT&T tech support, they will trace the errors and fix it.
Or post them here and we can maybe help you. |
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Graystoke
join:2006-03-24
Stockton, CA
·AT&T U-Verse
·Comcast
| Hi MyDogHsFleas. Is this what you mean? |
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StarFish267
join:2005-11-25
Fort Worth, TX | does your caller id work? |
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Graystoke
join:2006-03-24
Stockton, CA | said by StarFish267  :does your caller id work? Yes. |
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jagayman
join:2009-05-07
Folsom, CA
| reply to Graystoke
I posted about the exact same thing. When mine went dead, I was about to trace past the VRAD (got 6 or 7 hops) so it appeared to be a failure of the ATT system. So, I expect you and I are seeing the same problems given our regional proximity.
The last time it went out, it lasted about 10 minutes. It didn't reconnect until I was talking to the rep and I expect it was simply a coincidence that it came back at that time. The previous nights to that, it had been out for over an hour.
My wife is also frustrated and ready to switch. |
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MyDogHsFleas
Premium
join:2007-08-15
Austin, TX | reply to Graystoke
Your numbers look fine. |
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Graystoke
join:2006-03-24
Stockton, CA
·AT&T U-Verse
·Comcast
| reply to jagayman
said by jagayman :I posted about the exact same thing. When mine went dead, I was about to trace past the VRAD (got 6 or 7 hops) so it appeared to be a failure of the ATT system. So, I expect you and I are seeing the same problems given our regional proximity. The last time it went out, it lasted about 10 minutes. It didn't reconnect until I was talking to the rep and I expect it was simply a coincidence that it came back at that time. The previous nights to that, it had been out for over an hour. My wife is also frustrated and ready to switch. Being that I'm not very savvy when it comes to a lot of technical jargon concerning U-verse, how were you going to run a trace? What is a "hop"? I don't see why I should have to do that anyway. I just expect things to work properly when I'm paying for the service. |
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mmay149q
join:2009-03-05
Dallas, TX
| reply to Graystoke
Hello, my name is Matt, and my ID is mm149q, I work at AT&T for U-Verse Tier 2 Technical Support, if you would like to private message me your billing account number, and a good contact number, I would be more than happy to assist you with this issue. Thanks, Matt. |
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Mojito
join:2009-05-13
North Richland Hills, TX
| reply to Graystoke
said by Graystoke :Well it happened again last night. My U-verse phone went dead again. I was sitting in front of the computer and glanced over at my cordless phone, and there was the "No Line" flashing on the screen. I picked up the phone, and sure enough, no dial tone. Shaking my head, I decided to continue to check something out on the web, and call ATT as soon as I was finished. But I couldn't do that, because I had no internet now. It was working a few minutes before. The TV was working ok. Furious, because this was the third time this has happened with the phone line, first time for the phone line and the internet at the same time, I called ATT on my cell. After about fifteen minutes, and while the computer generated voice is telling me, "ok, let me check on that", I noticed the "No Line" message was gone. Sure enough, there's a dial tone, and the internet is working again. I hung up the cell. I've had Comcast for seven years prior to U-verse, and had maybe three service calls in that time. I had Comcast's digital voice for four months prior to U-verse, and never had one service interruption. I'm about at the end of my rope. My wife wants me to go back to Comcast, but I've been holding off solely because of the HD content offered by U-verse, but I'm beginning to think that maybe she is right. We have had uverse less than a week and we have already lost phone, internet, and tv. My wife is ready to switch back to charter. I am hoping that its just a minor glitch since I really enjoy the HD content too. |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | That shouldn't be happening. It could mean a internal or external issue.
I would contact Matt above or post in ATT Direct so they can look at your stats and issue a tech visit if needed. |
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Graystoke
join:2006-03-24
Stockton, CA
·AT&T U-Verse
·Comcast
| reply to Graystoke
Well guess what? My U-verse phone service just went dead on me again about 30 minutes ago.
It was a business call. Right in the middle of our conversation, the phone went dead. I tried calling back, but had no dial tone. After several tries, I had a dial tone again. After calling the person back and having to apologize for my crappy phone service, and finishing up with business, I hung up the phone. I then noticed the voice mail light blinking. I attempted to retrieve the voice mail, but guess what, right, no damn dial again. After several more tries, I once again had a dial tone.
I called the att 2020 number, and told the tier 1 tech what just happened, and politely told her that I was very unhappy with U-verse service. She apologized, and put me through the usual "unplug the RG for 10 seconds" routine. She asked if I was having problems with the TV or internet service. I said I've had picture freezing problems with our HDTV yesterday. The only way to get the picture to unfreeze, was to turn off the TV and the STB. This happened twice yesterday. Again, she apologized. She said she was going to check my line for the next three days, and contact me every day for the next three days, to make sure everything is ok. I'll believe that if and when it happens.
I am not a very happy U-verse customer at this time. I used to chuckle a little when I saw the numerous "U-verse Sucks" threads at this and other forums, but now I'm becoming a "u-verse Sucks" believer.
Techs have come out to my house on several occasions. It's usually the same routine....They tell me they are going outside to check the wiring to make sure everything is ok. When they come back inside, I'm told the same thing always, "yep the wiring looks good". They check the RG, they make some phone calls to see if the phone is working. They flip through the channels to see if the picture is freezing. Of course, everything is working fine when they are here.
I have come close to switching back to Comcast. My wife wants to switch back. I keep hoping that things will clear up. I don't want to go through the hassle of switching providers again, but I don't know how much longer I can hold out. |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | Have you tried contacting Matt as he stated above he would help figure out what is going on? |
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Graystoke
join:2006-03-24
Stockton, CA
·AT&T U-Verse
·Comcast
| said by gdm :Have you tried contacting Matt as he stated above he would help figure out what is going on? Yes I did. I sent him a PM. The problem at the time seemed to be cleared up so I told him there was no need at the time to contact me. I haven't contacted him on this. |
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs: | You need to have this further investigated. Sounds like short some where possibly. If it's only affecting the phone it could be wiring to the RG (phone side), interference, etc |
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Graystoke
join:2006-03-24
Stockton, CA
·AT&T U-Verse
·Comcast
| said by gdm :You need to have this further investigated. Sounds like short some where possibly. If it's only affecting the phone it could be wiring to the RG (phone side), interference, etc I talked with Matt today. He set up a tech to come out tomorrow morning. Hopefully we can get this thing resolved.
It's nice to have someone like Matt here at the forum. He's very helpful. |
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mmay149q
join:2009-03-05
Dallas, TX | reply to Graystoke
Thanks Graystoke! I'm always here to help ANY of you with any U-Verse problems. Matt. |
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OSUGoose
join:2007-12-27
Columbus, OH
clubs: | reply to Graystoke
how about getting a vrad installed for me  lol |
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mmay149q
join:2009-03-05
Dallas, TX | reply to Graystoke
Unfortunately I don't have THAT much pull, do you have U-Verse in your area or close by? Do you have AT&T DSL? PM me and we'll talk about it =) |
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OSUGoose
join:2007-12-27
Columbus, OH
clubs:
·AT&T Midwest
 ·Cingular Wireless
·Verizon BroadbandA..
·RoadRunner Cable
| i wont be seeing uverse for awile, i know where my rt is, and i qualify fdor 6meg dsl, so that should give u a good picture how far i am, and the gateway syncs at 8200-8800 range, so untill the run riber half way here, i wont be getting it as there isent any SAI near by, or between that lightspan rt and my home. Trust me i've spent THAT muxt time researching it, and talking with tech i know EXACTLY the path my DT takes. |
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