JG82
@comcast.net
| [Speed] Please help -Packet Loss and Slow Internet Connections
This has been happening the same time between Sunday through Thursday mostly after 5pm for the past 3 weeks. Friday and Saturdays has been fine. My latency has been very poor and sometimes it takes 10 minutes to load up a webpage. I called Comcast several times and they noted packet loss (28%) and signal drops from their end. They have also have been out to my house twice (on Saturday) and everything checked out fine. I just replaced my cable modem on Saturday and everything was running smoothly until tonight. Can Comcast redirect my signal to another line? I think Comcast may have too many people using the line that I am on in my neighborhood. Fyi, Comcast is set to come again for a third time tomorrow but this time it will be at night after 7pm. Any other suggestions would be grateful. |
|
EG
The wings of love
Premium
join:2006-11-18
Union, NJ | Re: [Speed] Please help -Packet Loss and Slow Internet Connectio
Please start here:
»Comcast High Speed Internet FAQ »How To Get Help! |
|
JG82
@comcast.net
| reply to JG82
Thank you so much EG for repsonding
1) Your location: City and State. Comcast’s backyard…Philly, PA
2) A description of the problem. See original post
3) Is the issue intermittent, constant or does it occur at a specific time of day? See original post
4) Your modem make, model & firmware version. How to find firmware version: Access modem Linksys/Cisco CM100
Standard Specification Compliant DOCSIS 2.0
Hardware Version V54.0
Software Version 0.0.6.13170
5) Describe any home networking if applicable. (i.e. routers, hubs, adapters, etc.) No routers.
6) List any firewall and/or anti-virus software you have installed. Include what version you have. Norton Internet Security 2009
If you have an issue with slow or fluctuating speed:
• What HSI Tier you are subscribed to: (i.e. 6000/1000, 12000/2000, etc.): My subscription is for 6MB
• Post a Speed Test
Download 2376 Kb/S
Upload 11 Kb/s (this took forever to do)
Latency 17 ms
• Post a Tweak Test
* Downloading file of size 1024000:
* download complete
* upload complete.
* Analyzing now
* Please wait (20 seconds max)..
* End ok - press Results button.
• Post what browser/browsers you are using while running a speed test.
Firefox/Mozilla
If you have an issue with an intermittent connection or no connection:
• What indicator lights does the modem have and the current status of each. (i.e. constant or blinking)
All lights are solid except the Link light which blinks constantly
• Post modem's Signal Levels
Status Comment
Acquire Downstream Channel 717000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
Downstream Channel
Lock Status Operational
Modulation 256QAM
Channel ID 3
Provisioned Rate Unlimited
Symbol Rate 41879.195 Ksym/sec
Downstream Power 9.0 dBmV
SNR 37.0 dB
Upstream Channel
Lock Status Operational
Modulation 16QAM
Channel ID 4
Provisioned Rate Unlimited
Symbol Rate 5120 Ksym/sec
Upstream Power 33.0 dBmV
• Post modem's Log Entries
No entries noted
• Give a description of the cable & splitters configuration in your home leading to the modem.
I think there are several splitters outside form the main cable line.
If you have issues with packet loss, latency, or routing:
• Post a trace route to the server you're having issues with. Use PingPlotter for the best results. Download here: PingPlotter
• To monitor an IP address for 24+ hours to detect packet loss and/or excessive latency variability from three different locations, use: Smokeping
• A simple line test can be used from the Tools page: Line Packet Loss Testing
I did a ping test through CMD to World of Warcraft server:
Tracing route to 12.129.233.39 over a maximum of 30 hops
1 * * * Request timed out.
2 7 ms 8 ms 8 ms 68.85.78.181
3 8 ms 7 ms 7 ms po-10-ur02.torresdale.pa.panjde.comcast.net [68.86.208.77]
4 8 ms 7 ms 7 ms po-10-ur01.kensington.pa.panjde.comcast.net [68.86.208.73]
5 * 8 ms 7 ms be-50-ar01.401nbroadst.pa.panjde.comcast.net [68.86.208.69]
6 13 ms 11 ms 11 ms pos-1-8-0-0-cr01.mclean.va.ibone.comcast.net [68.86.90.9]
7 11 ms 11 ms 11 ms pos-0-0-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.26]
8 12 ms 12 ms 14 ms er2-tengig3-4.virginiaequinix.savvis.net [208.173.52.133]
9 13 ms 11 ms 11 ms ber1-tengige-8-0-0.virginiaequinix.savvis.net [204.70.198.22]
10 * * * Request timed out.
11 13 ms 14 ms 13 ms savvis-gw.wswdc02ck4.ip.att.net [206.24.238.162]
12 84 ms 82 ms 83 ms cr1.wswdc.ip.att.net [12.122.135.110]
13 83 ms 81 ms 83 ms cr2.phlpa.ip.att.net [12.122.4.53]
14 * * * Request timed out.
15 83 ms 83 ms 82 ms cr1.cl2oh.ip.att.net [12.122.2.125]
16 82 ms 83 ms 83 ms cr1.cgcil.ip.att.net [12.122.2.205]
17 83 ms 81 ms 83 ms cr2.dvmco.ip.att.net [12.122.31.85]
18 84 ms 83 ms 98 ms cr1.slkut.ip.att.net [12.122.30.25]
19 82 ms 81 ms 82 ms cr2.la2ca.ip.att.net [12.122.30.30]
20 82 ms 81 ms 81 ms gar5.la2ca.ip.att.net [12.122.129.25]
21 82 ms 86 ms 81 ms 12.122.255.74
22 * 92 ms 88 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246]
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out. |
|
