http://www.dslreports.com/forum/tech-support-22370560 en Fri, 10 Feb 2012 03:05:58 EDT Fri, 10 Feb 2012 03:05:58 EDT http://www.dslreports.com/forum/Re-tech-support-22376567 said by VashTS :

So when U said "just pray you don't have to call support." What did U mean by that? We here do a hell of a good job and im sick of alot of ppl putting us down. Dont like who ur talking to just hang up and call back, That simpel, U will get someone who knows what thered doing soon.
First of all, your spelling and grammatical errors are horrible, possibly reflecting on your intelligence. Is this a possible reason that we customers have a difficult time with you call center folks?

Secondly, your little rant violates the Verizon Code of Conduct. Next time, I suggest you hold your tongue like a good little call center rep. :-)]]> http://www.dslreports.com/forum/Re-tech-support-22376567 Tue, 12 May 2009 11:12:14 EDT http://www.dslreports.com/forum/Re-tech-support-22373273 http://www.dslreports.com/forum/Re-tech-support-22373273 Mon, 11 May 2009 18:41:56 EDT http://www.dslreports.com/forum/Re-tech-support-22372274
The point is we shouldn't have to play russian roulette to find out who sucks at their job with how long your wait times are. A common practice of doing live training with real customers without constant supervision of each call, but only when they ask for help is the fault of this.
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My hourly rates:
$25 per hour.
$35 per hour if you want to watch.
$45 per hour if you want to help.
$75 per hour if you tried to fix it, and failed.
$125 per hour if you called tech support, and didn't fix the issue while making things worse]]> http://www.dslreports.com/forum/Re-tech-support-22372274 Mon, 11 May 2009 15:35:19 EDT http://www.dslreports.com/forum/tech-support-22370560 http://www.dslreports.com/forum/tech-support-22370560 Mon, 11 May 2009 10:00:36 EDT