http://www.dslreports.com/forum/r22381905 en Tue, 09 Feb 2010 22:56:03 EDT Tue, 09 Feb 2010 22:56:03 EDT http://www.dslreports.com/forum/remark,22381905 AndrewNewton : I agree that Fios is a purely POTS implementation vis-a-vis your alarm system. However, our alarm company had inaudible "PulseNet" signals running back/forth over the copper POTS we used to have every six seconds to test their equipment and make sure the phone line hadn't been cut. A loss of such contact triggered an immediate police call (which happened several times, mainly when techs were on the pole and inadvertently pulled the pairs). When we switched to Fios, although the alarm could easily call back home to alert dispatchers et al. and the central group could easily call into the alarm for updates etc., the PulseNet capability broke. Turned out the alarm company implemented this with a frame relay tie to one CO which sent signals out from there to CPE. The Burlington Mass. CO where our Fios comes from was not set up to accept a third-party signal like that and Verizon wouldn't agree to make a change either by programming carriage from the originating CO to Burlington CO, or allowing the alarm company to insert directly into Burlington (both of which would have cost the alarm company). So no PulseNet anymore and we subsequently went with a wireless backup solution for the alarm in the event the main phone/Fios service is down.]]> http://www.dslreports.com/forum/remark,22381905 Wed, 13 May 2009 10:15:16 EDT http://www.dslreports.com/forum/remark,22381390 fishacura : LOL! Yeah...used to it...just seems with more and more technology talking to each other, this will continue to expand as an issue. Actually, Brinks was pretty cool about it. Shame on me for taking one person's word for it and not pressing it a little more the first time.
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People who don't get good service on average tell 10 others while people who do get good service on average tell 1.]]> http://www.dslreports.com/forum/remark,22381390 Wed, 13 May 2009 08:10:26 EDT http://www.dslreports.com/forum/remark,22381175 way2evil : Welcome to the world of wonderful customer service. They will continue to point at each other until you yell at the both of them to fix it.]]> http://www.dslreports.com/forum/remark,22381175 Wed, 13 May 2009 05:58:30 EDT http://www.dslreports.com/forum/remark,22379714 fishacura : Phone I believe. They're coming to fix it so I'll talk to the tech about the issue. But thanks for your posts...at least made me go back to them without just taking their response at face value. I just hate these types of issues where there are two companies who can point to each other :)
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People who don't get good service on average tell 10 others while people who do get good service on average tell 1.]]> http://www.dslreports.com/forum/remark,22379714 Tue, 12 May 2009 20:25:23 EDT http://www.dslreports.com/forum/remark,22379433 way2evil : Does this Brinks system update over the phone or the internet?]]> http://www.dslreports.com/forum/remark,22379433 Tue, 12 May 2009 19:29:47 EDT http://www.dslreports.com/forum/remark,22378874 fishacura : OK...update

Apparently, verizon updates their software very often and when this happens it disconnects the brinks link (sometimes). For some reason, it still will not allow brinks to get "in" while all outbound traffic works fine. Still not certain "who" owns this issue but brinks is going to come out and take a look...

Thanks for the posts.
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People who don't get good service on average tell 10 others while people who do get good service on average tell 1.]]> http://www.dslreports.com/forum/remark,22378874 Tue, 12 May 2009 17:41:45 EDT http://www.dslreports.com/forum/remark,22378572 way2evil : The signal strength is not strong enough? Sounds like a heap of BS. FiOS is nothing more than POTS the same thing as a copper phone.]]> http://www.dslreports.com/forum/remark,22378572 Tue, 12 May 2009 16:49:06 EDT http://www.dslreports.com/forum/remark,22378444 PoloDude : Yea I have a problem with that responce.
1 It is not the techs job when he hooks up your fios to hook up your alarm. He takes the existing wires as they are seen at the NID and moves the connection to the ONT. If your CableCo. did not hook it up correctly it is not the techs job to fix it. It is you alarm company.
2 Your alarm system update is not AND I REPEAT NOT being denied because it is on FiOS. FiOS is POTS emulation. If there is a problem it is the Alarm co.
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I'm not as good as I once was
but I'm as good once
as i ever was.]]> http://www.dslreports.com/forum/remark,22378444 Tue, 12 May 2009 16:23:28 EDT http://www.dslreports.com/forum/remark,22378367 fishacura : Nope...alarm is fine...Brinks said it's a FIOS/Brinks compatibility issue that they cannot send software updates IN (incompatible something or another...something with signal strength not strong enough to get into FIOS system...) She knew all about it so it's not a hookup issue. Worked fine through Comcast and I think even through FIOS in the past (don't quote me on that) but something changed.
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People who don't get good service on average tell 10 others while people who do get good service on average tell 1.]]> http://www.dslreports.com/forum/remark,22378367 Tue, 12 May 2009 16:09:41 EDT http://www.dslreports.com/forum/remark,22378337 way2evil : FiOS has nothing to do with this. What I am guessing happened is when the FiOS tech installed your service he did not hook up your alarm. Call Brinks and tell them to come out and hook it up. ]]> http://www.dslreports.com/forum/remark,22378337 Tue, 12 May 2009 16:06:05 EDT http://www.dslreports.com/forum/remark,22378305 fishacura : I have Brinks home security system and FIOS. Recently I noticed our alarm displays had not switched back to daylight savings time so I called to see why it never updated. They said sometimes software updates don't go through depending on who has your service. I told them Verizon and she said "oh...probably won't work but let me try again". So she tried and no luck. So while the alarm system works and will make the necessary "out call" to police or fire or whatever, they cannot link INTO the system and any software updates need to be done on-site by a brinks tech ($$$ cha ching...service call). Didn't even bother to call Verizon to see if there was anything I could do. Not a huge deal but at some point I am sure we're going to NEED a software update. Plus now I am an hour early everywhere I go :)
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People who don't get good service on average tell 10 others while people who do get good service on average tell 1.]]> http://www.dslreports.com/forum/remark,22378305 Tue, 12 May 2009 16:01:34 EDT