Re: ported out after 4 years in Vonage http://www.dslreports.com/forum/r22390389 en Wed, 10 Feb 2010 08:37:50 EDT Wed, 10 Feb 2010 08:37:50 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22731406 garys_2k : I don't know, maybe it varies but when I ported my number out I was automatically canceled out. No more charges on the Visa once I got the "Sorry to see you go" email.]]> http://www.dslreports.com/forum/remark,22731406 Sat, 18 Jul 2009 23:07:27 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22728567 MisterEd : I have to agree. I worked there (Edison then opened up Holmdel) for a little over a year and you can be sure they're gonna screw you somehow.

said by jmilochik See Profile :

If Vonage still works like when I worked there (its been 3 years), your account is NOT cancelled when your number is ported out. You need to call them to cancel your account.
]]> http://www.dslreports.com/forum/remark,22728567 Sat, 18 Jul 2009 10:13:53 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22603685 jmilochik : If Vonage still works like when I worked there (its been 3 years), your account is NOT cancelled when your number is ported out. You need to call them to cancel your account.]]> http://www.dslreports.com/forum/remark,22603685 Wed, 24 Jun 2009 14:54:21 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22558857 Scyber :
said by Erg See Profile :

No need to unless you had it replaced recently.
I'm assuming the same would apply to my ata 186 too? I'm think of porting out and I was wondering if I could re-use my 186. Will Vonage still unlock them?]]> http://www.dslreports.com/forum/remark,22558857 Tue, 16 Jun 2009 09:38:22 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22394488 Mannus : The easiest way to avoid recurring charges after cancellation is one billing cycle prior to your cancellation, change your payment option to CC and use one those greendot or the like prepaid Visas/MC cards and put just enough to complete your last payment. Then when they try to charge against it after cancellation, it will not process. ]]> http://www.dslreports.com/forum/remark,22394488 Fri, 15 May 2009 14:18:36 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22392012 stlpaul : Yeah, I will dispute it. They said their records show that number is still active with them, which is nonsense. They are a phone company, just call the number and see where it goes. Jeez.

Their record-keeping errors are a problem, but they aren't my problem. Their terms of service (section 6.6) clearly say they will terminate service when the number port is successful. So they can have fun trying to argue against my charge-back :)]]> http://www.dslreports.com/forum/remark,22392012 Thu, 14 May 2009 23:34:04 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22391555 garys_2k :
said by stlpaul See Profile :

Did they ever terminate your service or did they keep billing you? I ported mine a couple weeks ago and sure enough they billed me for another month today, and the useless Indian e-mail support people are clueless, apologizing for their "helplessness" in not being able to tell me anything or do anything for me.
Dang, I'd dispute that charge. I have to say that I got my "account terminated" email from them the day my port out went through. I'll be watching for a charge on the 15th, though, just in case they "forget."]]> http://www.dslreports.com/forum/remark,22391555 Thu, 14 May 2009 21:50:23 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22390389 PX Eliezer :
said by stlpaul See Profile :

I ported mine a couple weeks ago and sure enough they billed me for another month today, and the useless Indian e-mail support people are clueless, apologizing for their "helplessness" in not being able to tell me anything or do anything for me.
I live just a few miles away from Vonage's big world HQ in Holmdel, NJ. And my business is based nearby also.

I always wonder why I never meet anyone who works for Vonage.

Apparently they must have a tiny staff in that big building, and they outsource all the other work to India.]]> http://www.dslreports.com/forum/remark,22390389 Thu, 14 May 2009 17:48:46 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22389691 stlpaul : Did they ever terminate your service or did they keep billing you? I ported mine a couple weeks ago and sure enough they billed me for another month today, and the useless Indian e-mail support people are clueless, apologizing for their "helplessness" in not being able to tell me anything or do anything for me.]]> http://www.dslreports.com/forum/remark,22389691 Thu, 14 May 2009 15:45:36 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22138592 decades : thanks that's what I thought...]]> http://www.dslreports.com/forum/remark,22138592 Fri, 27 Mar 2009 14:08:25 EDT Re: ported out after 4 years http://www.dslreports.com/forum/remark,22137544 Erg : No need to unless you had it replaced recently. ]]> http://www.dslreports.com/forum/remark,22137544 Fri, 27 Mar 2009 11:07:49 EDT ported out after 4 years http://www.dslreports.com/forum/remark,22137385 decades : do I need to return my vt1005? I think I bought this when I first signed up. thanks]]> http://www.dslreports.com/forum/remark,22137385 Fri, 27 Mar 2009 10:33:46 EDT