 linicxCaveat EmptorPremium
join:2002-12-03
United State
 ·Cass Communicati..
 ·CenturyLink
| What A Joke I've had rural Internet connections for 15 years in OK, MO and IL. AT&T was their telco. There was no choice. There was no competition. AT&T services Century Telephone and the local cable company which is close to 40 miles from my location. And my good luck was to be the last house in the neighborhood figuratively and in reality. I started with Century Telephone. It was a miserable experience I do not wish to repeat soon. After fighting repeated service calls and replacing all the copper to the house, I still had an average of 256 down even though I was paying $100 per month for the premium bundle. After 19 months I had enough. I changed companies.
Now I average close to 5000/500 and I do not have 6-10 interruptions per day; I don't have any. I don't have no-nothing entry level tech support telling me to reboot when the problem is in the local CO, and I can talk to IT when I want to. It is the best thing that has happened to me in years.
National telco and cable companies all have the same attitude that rural America is ignorant and not worth bothering with. They milk us dry and then move on - just like the company before them did. There is no real competition and that is the problem. We don't have to have FiOS, but, they could open the pipeline and that is exactly what my company did when the VoIP phone they gave me would not work. This telephony device is 10x better than Vonage ever provided and I have 10x more options at no charge per month. It is part of the bundle.
National telco and cable companies can give GOLD service. They simply do not want to. Customer loyalty in rural America means nothing to them. Eventually they will learn the public is fickle - especially since we can now read the news, watch TV and movies on the cell phone. .
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