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Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
4 edits | reply to jeanc1
Re: My experience with Acanac
" Service with acanac is during business hours ONLY"
Not true. We offer email support 24 hours a day 7 days a week. Phone support is offered from 9AM to 12AM Monday through Friday.
"-- none on weekends -- and it's done via email. Let's hope your connection does not go sour on a friday -- you'll have to wait till Monday, my friend."
Email support is offered on the weekends.
"acanac is a reseller of bandwidth -- you must deal with BELL yourself if the connection is at fault. acanac cannot do anything for you but pass the buck to BELL."
Although we do depend on Bell for the last mile of service we have our own bandwidth carries. We do not reseller Bell's bandwidth.
"Your download speed becomes less then 30kb/s from 4pm. till 2am every day due to Bell throttling. If you use BitVise Tunnelier , or any other program to get around the throttling , you may get a hefty penalty from Bell Canada."
What penalty are you referring too? Never heard of such a thing and this service has been offered for nearly 1 year. Remember your not a Bell client your an Acanac client.
"Presently Bell Canada is in front of the CRTC to cap all resellers to 60GB - you may get a shock on your unlimited downloads comes this June."
No decision will be made at least until July. In either case we will do our best to protect current and future clients.
"Second year servive with acanac is $404.70 in advance debited to your credit card. - And make sure you send them a notification 30 days in advance if you want to cancel -- cause they wont remind you your contract is near the end."
Clients can also pay on 1, 3, 6 and 12 month terms. The higher the term the lower the rate.
"One big flaw --- seeing you are on VIDEOTRON's Forum --- Videotron is a Québec company , where FRENCH is the official language , acanac does not offer ANY FRENCH speaking personnel -- they operate from Toronto. So unless you are perfectly bilingual, you are gonna hit a wall with acanac."
Not true. We do have a few French speaking representatives. More will be added over time.
"Good luck with your gaming , your video streaming (Youtube), your P2P downloading ect....ect... comes 4PM -- unless you are a night person and you feel like waiting till 2AM. --"
Come 4PM you should not notice and difference as long as you use our workarounds. You also have a 30 day money back period to try out the service for yourself. I am not asking for any blind faith. Try it for your self and if we can not meet your needs please just request a full refund within the first 30 days. | |
shabdizi
join:2009-03-22
Beaconsfield, QC
 ·Videotron
| Thanks for the two reply posts.Since my subscription to Acanac from the 9th of April 2009,and having had one month of getting a full refund,I can report that I am essentially satisfied with their service so far.If I encounter problems in the future I will try to mention them here.
I have not so far experienced the most serious potential problem mentioned,that of 30kbps in prime time evenings and throttling etc.As I wrote in my first post my download and upload speeds have been stable.
As for the caps being reduced in the future,I believe that the one year contract of unlimited caps has to be honoured till the end of the term by Acanac and that they can not in the middle of the term suddenly change to limited caps.
Thinking about Videotron and Acanac I am reminded of staying at hotels with different star ratings.If Videotron is a five star then Acanac is a three or two star but you get a descent,clean room and can sleep the night for a third of the price and should not expect the little luxuries(such as telephone support in the middle of the night or 7mbp/s downloads or mints on your bed before retiring.) | |
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