jake1680
@shawcable.net
| Regular ping spikes I am using a Shaw connection and I'm experiencing regular ping spikes. Both my and my brother (we're connected through a router) both experience these spikes. We've tried both reformatting one of the computers and purchasing a new router with no results.
After phoning Shaw multiple times they're unable to come up with a solution and said I should phone tomorrow when they have schedule for sending technicians, although they did give me a 4 hour window on Friday, 5 days from now. That's why I'm here, hoping to get possible solutions for my problem.
The ping spikes are regular, and are noticeable mostly while playing games. My brother plays Counter-Strike and other FPS's and I play World of Warcraft. While pinging google.ca, my ping jumped to about 10x of what it normally was every 8 seconds. Image below shows results of ping:
Any information or possible solutions would be greatly appreciated, thanks | |
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jake1680
@shawcable.net | Re: Regular ping spikes I forgot to mention I do have the new Motorola modem. | |
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AnonShawUser
join:2006-06-17
Calgary, AB | Does this happen when connected directly to the modem? | |
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jake1680
@shawcable.net | Re: Regular ping spikes Yes, this does happen when connected directly to the modem. | |
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jake1680
@shawcable.net | Re: Regular ping spikes The problem fixed itself for anyone else having it. It was probably a regional thing, and now my ping is constant. I guess Shaw is just slow. | |
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bsasss
@shawcable.net | I am also getting having problems with shaw, every day, for a hour, the internet is down then after that it is completely slow and then its okay. EVERY DAY | |
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jake1680
@shawcable.net | Now it's back, and I don't know why. I have no idea what it could be. | |
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krobras
@shawcable.net
| Re: Regular ping spikes Same ping problems over here (Vancouver) ... between 500ms and 1100ms across any site. Possibly a bad router ?? on the Shaw network because when I do a traceroute the IP closest to me (hop 2) doesn't resolve. Shaw has no service outage message on their support line though. Can't be bothered to call, don't want the usual run around. Hopefully they figure it out on their own. | |
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jake1680
@shawcable.net
| Re: Regular ping spikes I also live in Vancouver, perhaps it is an area thing. I bought a new router in order to see if that was it, and it had no effect. I called them and I believe whatever testing they do calculates an average, as they said the tests showed "nothing wrong" and a "steady connection." Even though a ping test obviously shows instability. | |
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krobras
@shawcable.net
| Re: Regular ping spikes Sounds like it is definitely a Shaw network issue since we're both having it (and probably others who are lurking). Surfing is slow and multiplayer gaming is impossible on certain servers that have a minimum ping requirement. We'll see how it is by this evening ... | |
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krobras
@shawcable.net | Re: Regular ping spikes And now its back to normal ... ping times of ~30ms consistently. | |
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jake1680
@shawcable.net | Re: Regular ping spikes I'm still spiking, although it's only to about 300. Still noticeable, still every 8 seconds. | |
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| | | | | | Anonimuz
join:2008-12-08
canada | Re: Regular ping spikes Could be an intermittent noise issue on the node... Can cause packet loss, etc. | |
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jake1680
@shawcable.net | Re: Regular ping spikes I don't seem to be losing any packets. How long do you think it'd take for it to get fixed? Been like this for over a week now I'd say. | |
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| | | | | | | | Anonimuz
join:2008-12-08
canada | Re: Regular ping spikes Well IF that is the issue, you should def. phone in so they can at least look into it or send a maintenance tech out to find it. If that is the problem it usually can get fixed in a day or two. | |
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Crhamilton
join:2007-12-08
Calgary, AB
| Wow, I regularly get this as well. I called shaw and they say there is nothing wrong on their end. Probably 3 nights out of the week for a couple hours I will get regular ping spikes and its bugging the hell out of me too! And if I download something I can watch is slowly ramp up from 0 KB/sec to about 900KB/sec and back down to 0KB/s every 20 seconds or so while I get the lag spikes. btw, I am in Calgary. | |
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Meng96
@shawcable.net | I'm getting insane lag spikes for the past week now. It is quite impossible to game with this lag spike since it occurs like every 5 mins for like several hours. Then it returns to normal and it happens again the next day. | |
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secondchance
@shawcable.net
| i had these issues back in april and may, that had seemingly gone away.
I got through to someone on shaws end with half a brain and they sent out a tech who did nothing. All of june it was fine, although i didnt start gaming again till 2 weeks ago, which was fine until tonight when its started again.
the range from 300 to 1100 every 8 seconds and start around 11am and continue to 11 pm, everyday, without fail.
its to the point where im about to go to telus. | |
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| megazone23
join:2009-07-13
Vancouver, BC
| Re: Regular ping spikes Ping and tracert results to ubc.ca (from a fresh boot, nothing running, spyware-checked, results)
I've been having issues also as of late (in the past few days)
Online gaming has been impossible as mines aren't even spikes. I mean, it's 2:30am right now and I'm still getting this. | |
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amdprophet
@shawcable.net
| I've been having the same issue for almost a month. It seems to be a problem with rd1bb-ge3-0-0-4.vc.shawcable.net (64.59.159.178) in my area. When I do a continuous ping on it my ping jumps like crazy. I've already called a few times and I just phoned them again. Is anyone else in the Surrey/Cloverdale/Langley area having this same problem? | |
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Crhamilton
join:2007-12-08
Calgary, AB
1 edit | Yeah I live in NW Calgary and I have the exact same problem as the OP. This started occuring around the beginning of this year and Shaw also told me everything is fine on their end. After about two months of on and off ping spikes it dissapeared! That is until now 
The last couple nights have showed intermittent ping spikes and has made any sort of online gaming impossible. I am glad I'm not the only one having this issue, but cmon shaw fix it!! | |
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| iaredurrant
join:2009-07-18
| Re: Regular ping spikes ya I live in North Vancouver and I just get horrible lag spikes whilst playing all my favourite games: cod2, wow, and coh. My internet used to fine, but for about 3 months its been like this. Great download speed still, but these spikes are so annoying that im going insane. Just wow shaw.. just wow. | |
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baud1200
@shawcable.net
| Think that's bad.. what do you make of this. For 2 months Tier 2 tech support claims its my hub yet this PC result is hooked directly to the cable modem. This is a ping done to webmail.shaw.ca | |
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BenzMoney
@stantec.com
| Re: Regular ping spikes I've been having horrible ping problems with shaw for the last month or so as well. North Burnaby, here... getting all kinds of spikes, regardless of whether I'm connected directly to modem or not. Makes gaming difficult.
Also beeing having intermittent internet drops for periods of minutes to hours where not only does the internet drop, but certain channels on tv get fuzzy.
Shaw gives the usual "looks fine on our end" response. What a joke. | |
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| | Anonimuz
join:2008-12-08
canada | Re: Regular ping spikes I'm going to assume channels 2-6 get snowy, which would indicate that the return is going to be affected, giving you ping spikes. tell the CSR you have poor reception as well, that should get a tech out. | |
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Flyswamper
@shawcable.net
| I live in South Calgary and about 2 days ago I started having lag spikes occur at a regular interval. I noticed because of my online gaming addiction.
At first I thought maybe something on my computer but I have 3 computers with same game and they all behave the same way.
So... next step was login to router admin screens and have the router do a continuous ping check. What I see is that every 8th ping is VERY high and then back to normal. Here's the log
32 bytes from 64.34.184.113: icmp_seq=512 ttl=115 time=712.3 ms
32 bytes from 64.34.184.113: icmp_seq=768 ttl=115 time=87.4 ms
32 bytes from 64.34.184.113: icmp_seq=1024 ttl=115 time=87.2 ms
32 bytes from 64.34.184.113: icmp_seq=1280 ttl=115 time=87.6 ms
32 bytes from 64.34.184.113: icmp_seq=1536 ttl=115 time=87.3 ms
32 bytes from 64.34.184.113: icmp_seq=1792 ttl=115 time=87.8 ms
32 bytes from 64.34.184.113: icmp_seq=2048 ttl=115 time=89.7 ms
32 bytes from 64.34.184.113: icmp_seq=2304 ttl=115 time=86.9 ms
32 bytes from 64.34.184.113: icmp_seq=2560 ttl=115 time=744.2 ms
32 bytes from 64.34.184.113: icmp_seq=2816 ttl=115 time=90.9 ms
32 bytes from 64.34.184.113: icmp_seq=3072 ttl=115 time=88.6 ms
32 bytes from 64.34.184.113: icmp_seq=3328 ttl=115 time=88.9 ms
32 bytes from 64.34.184.113: icmp_seq=3584 ttl=115 time=91.7 ms
32 bytes from 64.34.184.113: icmp_seq=3840 ttl=115 time=90.9 ms
32 bytes from 64.34.184.113: icmp_seq=4096 ttl=115 time=88.1 ms
32 bytes from 64.34.184.113: icmp_seq=4352 ttl=115 time=88.4 ms
32 bytes from 64.34.184.113: icmp_seq=4608 ttl=115 time=774.1 ms
32 bytes from 64.34.184.113: icmp_seq=4864 ttl=115 time=87.2 ms
32 bytes from 64.34.184.113: icmp_seq=5120 ttl=115 time=87.1 ms
32 bytes from 64.34.184.113: icmp_seq=5376 ttl=115 time=86.9 ms
32 bytes from 64.34.184.113: icmp_seq=5632 ttl=115 time=86.9 ms
32 bytes from 64.34.184.113: icmp_seq=5888 ttl=115 time=88.5 ms
32 bytes from 64.34.184.113: icmp_seq=6144 ttl=115 time=99.4 ms
32 bytes from 64.34.184.113: icmp_seq=6400 ttl=115 time=88.4 ms
32 bytes from 64.34.184.113: icmp_seq=6656 ttl=115 time=806.9 ms
also here's a tracert:
Tracing route to itservices.ubc.ca [64.40.111.228]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms my_wirelessg [192.168.1.1]
2 * * * Request timed out.
3 9 ms 9 ms 7 ms rd1no-ge9-0-0-5.cg.shawcable.net [64.59.142.179]
4 9 ms 9 ms 7 ms rc1no-pos5-0.cg.shawcable.net [66.163.71.73]
5 7 ms 28 ms 9 ms rc2so-tge0-1-1-0.cg.shawcable.net [66.163.71.109
]
6 23 ms 23 ms 23 ms rc2wh-pos0-0-2-0.vc.shawcable.net [66.163.77.197
]
7 22 ms 23 ms 23 ms ra2wh-tge2-1.vc.shawcable.net [66.163.69.186]
8 24 ms 24 ms 21 ms rx0wh-net-nation.vc.bigpipeinc.com [64.251.87.17
0]
9 22 ms 24 ms 22 ms 64.40.105.25
10 178 ms 24 ms 23 ms itservices.ubc.ca [64.40.111.228]
Got them coming for service call on friday evening. Wish I didn't have to wait the full week! | |
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Bullknot
join:2004-12-26
Surrey, BC | same thing here but this has been going on for years. as long as your speeds are ok shaw doesn't care what the line quality is. gonna switch companies soon. | |
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| rustydusty
join:2009-09-29 | Re: Regular ping spikes Amen! Hopefully Telus will be offering some fiber here in the near future. I'd be happy with their new turbo speed though. Same as x-treme, but most likely way better routing and just an overall way better line. | |
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co
@shawcable.net
| All summer long I would get random spikes -- which would disconnect me from games and would take like 20min for shaw to come back up. Its pretty annoying because shaw can be perfectly normal sometimes and then on some days I can barely open a website or stream something.
The odd things:
- Sometimes I'll ping the site (eg. watch.comedycentral.ca or youtube.com) and I'll get a good ping but I won't be able to stream the video.
- When the internet goes down the modem will say I am still connected and then a few minutes later it'll start blinking trying to connect. | |
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