Crhamilton
join:2007-12-08
Calgary, AB
1 edit | reply to jake1680
Re: Regular ping spikes
Yeah I live in NW Calgary and I have the exact same problem as the OP. This started occuring around the beginning of this year and Shaw also told me everything is fine on their end. After about two months of on and off ping spikes it dissapeared! That is until now 
The last couple nights have showed intermittent ping spikes and has made any sort of online gaming impossible. I am glad I'm not the only one having this issue, but cmon shaw fix it!! |
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iaredurrant
join:2009-07-18
| ya I live in North Vancouver and I just get horrible lag spikes whilst playing all my favourite games: cod2, wow, and coh. My internet used to fine, but for about 3 months its been like this. Great download speed still, but these spikes are so annoying that im going insane. Just wow shaw.. just wow. |
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baud1200
@shawcable.net
| reply to jake1680
Think that's bad.. what do you make of this. For 2 months Tier 2 tech support claims its my hub yet this PC result is hooked directly to the cable modem. This is a ping done to webmail.shaw.ca |
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BenzMoney
@stantec.com
| I've been having horrible ping problems with shaw for the last month or so as well. North Burnaby, here... getting all kinds of spikes, regardless of whether I'm connected directly to modem or not. Makes gaming difficult.
Also beeing having intermittent internet drops for periods of minutes to hours where not only does the internet drop, but certain channels on tv get fuzzy.
Shaw gives the usual "looks fine on our end" response. What a joke. |
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Anonimuz
join:2008-12-08
canada | I'm going to assume channels 2-6 get snowy, which would indicate that the return is going to be affected, giving you ping spikes. tell the CSR you have poor reception as well, that should get a tech out. |
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Flyswamper
@shawcable.net
| reply to jake1680
I live in South Calgary and about 2 days ago I started having lag spikes occur at a regular interval. I noticed because of my online gaming addiction.
At first I thought maybe something on my computer but I have 3 computers with same game and they all behave the same way.
So... next step was login to router admin screens and have the router do a continuous ping check. What I see is that every 8th ping is VERY high and then back to normal. Here's the log
32 bytes from 64.34.184.113: icmp_seq=512 ttl=115 time=712.3 ms
32 bytes from 64.34.184.113: icmp_seq=768 ttl=115 time=87.4 ms
32 bytes from 64.34.184.113: icmp_seq=1024 ttl=115 time=87.2 ms
32 bytes from 64.34.184.113: icmp_seq=1280 ttl=115 time=87.6 ms
32 bytes from 64.34.184.113: icmp_seq=1536 ttl=115 time=87.3 ms
32 bytes from 64.34.184.113: icmp_seq=1792 ttl=115 time=87.8 ms
32 bytes from 64.34.184.113: icmp_seq=2048 ttl=115 time=89.7 ms
32 bytes from 64.34.184.113: icmp_seq=2304 ttl=115 time=86.9 ms
32 bytes from 64.34.184.113: icmp_seq=2560 ttl=115 time=744.2 ms
32 bytes from 64.34.184.113: icmp_seq=2816 ttl=115 time=90.9 ms
32 bytes from 64.34.184.113: icmp_seq=3072 ttl=115 time=88.6 ms
32 bytes from 64.34.184.113: icmp_seq=3328 ttl=115 time=88.9 ms
32 bytes from 64.34.184.113: icmp_seq=3584 ttl=115 time=91.7 ms
32 bytes from 64.34.184.113: icmp_seq=3840 ttl=115 time=90.9 ms
32 bytes from 64.34.184.113: icmp_seq=4096 ttl=115 time=88.1 ms
32 bytes from 64.34.184.113: icmp_seq=4352 ttl=115 time=88.4 ms
32 bytes from 64.34.184.113: icmp_seq=4608 ttl=115 time=774.1 ms
32 bytes from 64.34.184.113: icmp_seq=4864 ttl=115 time=87.2 ms
32 bytes from 64.34.184.113: icmp_seq=5120 ttl=115 time=87.1 ms
32 bytes from 64.34.184.113: icmp_seq=5376 ttl=115 time=86.9 ms
32 bytes from 64.34.184.113: icmp_seq=5632 ttl=115 time=86.9 ms
32 bytes from 64.34.184.113: icmp_seq=5888 ttl=115 time=88.5 ms
32 bytes from 64.34.184.113: icmp_seq=6144 ttl=115 time=99.4 ms
32 bytes from 64.34.184.113: icmp_seq=6400 ttl=115 time=88.4 ms
32 bytes from 64.34.184.113: icmp_seq=6656 ttl=115 time=806.9 ms
also here's a tracert:
Tracing route to itservices.ubc.ca [64.40.111.228]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms my_wirelessg [192.168.1.1]
2 * * * Request timed out.
3 9 ms 9 ms 7 ms rd1no-ge9-0-0-5.cg.shawcable.net [64.59.142.179]
4 9 ms 9 ms 7 ms rc1no-pos5-0.cg.shawcable.net [66.163.71.73]
5 7 ms 28 ms 9 ms rc2so-tge0-1-1-0.cg.shawcable.net [66.163.71.109
]
6 23 ms 23 ms 23 ms rc2wh-pos0-0-2-0.vc.shawcable.net [66.163.77.197
]
7 22 ms 23 ms 23 ms ra2wh-tge2-1.vc.shawcable.net [66.163.69.186]
8 24 ms 24 ms 21 ms rx0wh-net-nation.vc.bigpipeinc.com [64.251.87.17
0]
9 22 ms 24 ms 22 ms 64.40.105.25
10 178 ms 24 ms 23 ms itservices.ubc.ca [64.40.111.228]
Got them coming for service call on friday evening. Wish I didn't have to wait the full week! |
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HempHog
join:2004-03-07
Okotoks, AB | Same issue here, check out my thread »Latency issues at night. |
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Bullknot
join:2004-12-26
Surrey, BC |  reply to jake1680
same thing here but this has been going on for years. as long as your speeds are ok shaw doesn't care what the line quality is. gonna switch companies soon. |
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rustydusty
join:2009-09-29 | Amen! Hopefully Telus will be offering some fiber here in the near future. I'd be happy with their new turbo speed though. Same as x-treme, but most likely way better routing and just an overall way better line. |
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co
@shawcable.net
|  reply to jake1680
All summer long I would get random spikes -- which would disconnect me from games and would take like 20min for shaw to come back up. Its pretty annoying because shaw can be perfectly normal sometimes and then on some days I can barely open a website or stream something.
The odd things:
- Sometimes I'll ping the site (eg. watch.comedycentral.ca or youtube.com) and I'll get a good ping but I won't be able to stream the video.
- When the internet goes down the modem will say I am still connected and then a few minutes later it'll start blinking trying to connect. |
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