 N9MDPremium
join:2005-10-08
Boca Raton, FL
kudos:5
 ·VOIPo
·voip.ms
·Callcentric
·PHONE POWER
1 edit | reply to kieranmullen
Re: Gizmo5 working for other? said by kieranmullen:"hard disk based transcription system" Is that basically voicemail that you email off or does the system analyze the voicemail? One of our medical office networked terminals has ExpressTalk and DialDictate software on the hard disk ... along with a headset connected to the audio output and a foot pedal hooked up to a serial port.
ExpressTalk software allows up to 6 individual phone lines ... each continuously registered to one of several VoIP providers' DIDs via their SIP-URIs (e.g., IpKall, Gizmo5) ... allowing alternate access if one provider is down for a while. My partners and I can dial into one of the DIDs from any outside or inside phone (PSTN, Cellular, VoIP) ... the call is answered by ExpressTalk which then activates the DialDictate software that acts as a digital recording device, controlled by DTMF tones such as "2" to Dictate, "3" to Pause. The system has voice prompts that ask for a DTMF password (which we can preset) to keep "wrong number" callers from leaving messages.
We can then dictate a medical report or staff memo for transcription by one of our typists ... the audio stream being digitized on the hard disk. DialDictate then maintains a list of all dictations (prioritized by level of importance, if we wish), showing the date and time and dictator, which can be accessed by our transcriptionist using the foot pedal (forward, reverse, fast forward) to listen to the dictations and type the information into a new WORD document.
I do not currently have the setup linked to a Voice Recognition system, but that is doable.
When I initially set this up several years ago, the software was free; the license fee to register each Phone Line was about $75 per line; and the foot pedal was another $60 or so. So, safe to say, we've gotten our money's worth. The only ongoing expense is the hourly wage for our two typists. |
