 CUBS_FANNext Year Again..
join:2005-04-28
Chicago, IL
kudos:1 | Good news by Karl This article is actually Good News Vs Good News. I'll probably update my review and possibly give Comcast a higher score  |
|
|
|
 baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | Its good to see that they are trying; and it seem like on a lot of fronts. The CSR training, increase in Voice Customers, and customer friendly D3 rollout stand out a bit. |
|
 SLDPremium
join:2002-04-17
San Francisco, CA | reply to CUBS_FAN
Have you seen a benefit from this? Why would you update *your* review based on other people's experiences? |
|
| said by SLD:Have you seen a benefit from this? Why would you update *your* review based on other people's experiences? Excellent point...I haven't had to call them in awhile so this article to me, is suspect. I still think they should have a tiered elevation of CSR for advanced users. They tell me they do, but if that were the case, why do I have to explain packet loss to the second or third CSR I speak with? |
|
RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | "identify disgruntled customers and address customer dissatisfaction on a one-to-one basis"
Once they are no longer customers they don't count in the rating. So, just boot them off the system...it's Comcastic! |
|
| reply to CUBS_FAN
said by CUBS_FAN:This article is actually Good News Vs Good News. I'll probably update my review and possibly give Comcast a higher score Comcast has implemented a policy of fixing things quickly. They do have a 30-day guarantee at start of services. Only one who has that I know of. Comcast is trying. CDV is next day repair, which fixes HSI and Cable too if they are down.
If Comcast CDV or HSI or Cable, call the executive hotline. Your local office will know the number. If CDV, you can file a PSC/PUC complaint.
I know they fixed all my parent's problems fast so they are trying hard to fix things.
Based on my parent's issues and resolution vs. mine with Cox, I'd give Comcast more leaway to fix. |
|
CUBS_FANNext Year Again..
join:2005-04-28
Chicago, IL
kudos:1 Reviews:
 ·magicjack.com
 ·Comcast
·Vonage
| reply to SLD
said by SLD:Have you seen a benefit from this? Why would you update *your* review based on other people's experiences? I just received double the speeds for nothing. Performance tier was 6000/1000 and is now 12000/2000. AT&T wants $20 a month for 784K download speeds. It would be hard trying to adjust from a 12Meg download to a 784k. |
|
 HpowerRoflmao
join:2000-06-08
Glendale, CA | reply to CUBS_FAN
This image makes me laugh lol. Comcast rocksnot.
--
The Internet is about to go down....it is actually. |
|
