http://www.dslreports.com/forum/Good-news-by-Karl-22410295 en Thu, 09 Feb 2012 13:49:58 EDT Thu, 09 Feb 2012 13:49:58 EDT http://www.dslreports.com/forum/Re-Good-news-by-Karl-22561689

This image makes me laugh lol. Comcast rocksnot.
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The Internet is about to go down....it is actually.]]> http://www.dslreports.com/forum/Re-Good-news-by-Karl-22561689 Tue, 16 Jun 2009 17:25:43 EDT http://www.dslreports.com/forum/Re-Good-news-by-Karl-22414943 said by SLD:

Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?
I just received double the speeds for nothing. Performance tier was 6000/1000 and is now 12000/2000. AT&T wants $20 a month for 784K download speeds. It would be hard trying to adjust from a 12Meg download to a 784k. ]]> http://www.dslreports.com/forum/Re-Good-news-by-Karl-22414943 Tue, 19 May 2009 23:55:29 EDT http://www.dslreports.com/forum/Re-Good-news-by-Karl-22412513 said by CUBS_FAN:

This article is actually Good News Vs Good News. I'll probably update my review and possibly give Comcast a higher score :D
Comcast has implemented a policy of fixing things quickly. They do have a 30-day guarantee at start of services. Only one who has that I know of. Comcast is trying. CDV is next day repair, which fixes HSI and Cable too if they are down.

If Comcast CDV or HSI or Cable, call the executive hotline. Your local office will know the number. If CDV, you can file a PSC/PUC complaint.

I know they fixed all my parent's problems fast so they are trying hard to fix things.

Based on my parent's issues and resolution vs. mine with Cox, I'd give Comcast more leaway to fix.]]> http://www.dslreports.com/forum/Re-Good-news-by-Karl-22412513 Tue, 19 May 2009 16:10:50 EDT http://www.dslreports.com/forum/Re-Good-news-by-Karl-22412123 "identify disgruntled customers and address customer dissatisfaction on a one-to-one basis"

Once they are no longer customers they don't count in the rating. So, just boot them off the system...it's Comcastic!]]> http://www.dslreports.com/forum/Re-Good-news-by-Karl-22412123 Tue, 19 May 2009 15:05:53 EDT http://www.dslreports.com/forum/Re-Good-news-by-Karl-22411047 said by SLD:

Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?
Excellent point...I haven't had to call them in awhile so this article to me, is suspect. I still think they should have a tiered elevation of CSR for advanced users. They tell me they do, but if that were the case, why do I have to explain packet loss to the second or third CSR I speak with?]]> http://www.dslreports.com/forum/Re-Good-news-by-Karl-22411047 Tue, 19 May 2009 12:06:03 EDT http://www.dslreports.com/forum/Re-Good-news-by-Karl-22410675 http://www.dslreports.com/forum/Re-Good-news-by-Karl-22410675 Tue, 19 May 2009 10:58:01 EDT http://www.dslreports.com/forum/Re-Good-news-by-Karl-22410614 http://www.dslreports.com/forum/Re-Good-news-by-Karl-22410614 Tue, 19 May 2009 10:47:59 EDT http://www.dslreports.com/forum/Good-news-by-Karl-22410295 http://www.dslreports.com/forum/Good-news-by-Karl-22410295 Tue, 19 May 2009 09:51:48 EDT