 BitPremium
join:2009-02-19
00000 | reply to 45071419
Re: I'm happy with them Of course such a claim would similarly be unfounded. |
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 baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI
 ·Comcast
 ·magicjack.com
2 edits | He is right though. If a computer contracts some serious malware, or has an EUD update that screws with the firewall and hinders connection, people blame the ISP immediately.
A common post "i have a router, one computer can access the internet, the other cant! comcast sucks!"
Of course there are legitimate complaints that are CC's problem that dont get fixed the first time around; hopefully for them, they improve on this drastically. |
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 jmn1207Premium
join:2000-07-19
Ashburn, VA | said by baineschile:He is right though. If a computer contracts some serious malware, or has an EUD update that screws with the firewall and hinders connection, people blame the ISP immediatly. A common post "i have a router, one computer can access the internet, the other cant! comcast sucks!" Comcast is not alone in this type of negative feedback, every large company has to deal with similar customer rants. It's just that Comcast has more of this, as a percentage of their total user base, than most of their competition. |
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BitPremium
join:2009-02-19
00000
1 edit | reply to baineschile
He's not right, it's pure conjecture.
You could say the same thing about every ISP or video service provider then. Why was Comcast at the bottom (ranked even lower than the IRS) and just now mediocre? Are Comcast subs just particularly stupid while Cox and DirecTV subs smart? |
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baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | reply to jmn1207
Yes, but CC has 15 million or so internet subscribers, with TWC or any other cable guy less than 8. So if 1% of people dont know what they are doing, you will obviously see more complaints about CC than any other cable company. |
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baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | reply to Bit
No, but Comcast subs have TV/Internet/Phone to deal with, so there is more potential for problems. The satellite guys only have 1 service. |
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jmn1207Premium
join:2000-07-19
Ashburn, VA
1 edit | reply to baineschile
said by baineschile:Yes, but CC has 15 million or so internet subscribers, with TWC or any other cable guy less than 8. So if 1% of people dont know what they are doing, you will obviously see more complaints about CC than any other cable company. If the poll was conducted correctly, it should eliminate this type of bias. Wouldn't Comcast also have the most happy customers?
From a personal experience, my Comcast customer experience was excellent. My Verizon experience has not been as stellar. Day laborers are suing Verizon in my area because nobody wants to pay them for digging trenches in our yards. I can see how the cost of bringing fiber to the home has decreased, especially when you hire cheap laborers and decide not to pay them. And if you think Comcast struggles with CableCards, don't get me started about the tech that came to "install" mine.  |
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BitPremium
join:2009-02-19
00000
2 edits | reply to baineschile
The index quoted by Karl was for cable and satellite television service. Telephone service was a separate ranking »www.theacsi.org/index.php?option···+Service and Comcast ranked last. Internet service wasn't ranked. |
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said by Bit:He's not right, it's pure conjecture. You could say the same thing about every ISP or video service provider then. Not every ISP or video provider is as large a company as Comcast. It really comes down to how many subs the company actually has. The more subs, more than likely, more negatives come along. |
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BitPremium
join:2009-02-19
00000 | If that were true, AT&T and Verizon would be doing worse in the telephony rankings since they are larger than Comcast. But just as Comcast is very near the bottom of video services, they rank at the bottom of telephony services.
It's not a size issue. |
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