Re: Good news by Karl in http://www.dslreports.com/forum/r22410614 en Wed, 10 Feb 2010 03:51:14 EDT Wed, 10 Feb 2010 03:51:14 EDT Re: Good news by Karl http://www.dslreports.com/forum/remark,22561689 Hpower :

This image makes me laugh lol. Comcast rocksnot.
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The Internet is about to go down....it is actually.]]> http://www.dslreports.com/forum/remark,22561689 Tue, 16 Jun 2009 17:25:43 EDT Re: Good news by Karl http://www.dslreports.com/forum/remark,22414943 CUBS_FAN :
said by SLD See Profile :

Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?
I just received double the speeds for nothing. Performance tier was 6000/1000 and is now 12000/2000. AT&T wants $20 a month for 784K download speeds. It would be hard trying to adjust from a 12Meg download to a 784k. ]]> http://www.dslreports.com/forum/remark,22414943 Tue, 19 May 2009 23:55:29 EDT Re: Good news by Karl http://www.dslreports.com/forum/remark,22412513 cameronsfx :
said by CUBS_FAN See Profile :

This article is actually Good News Vs Good News. I'll probably update my review and possibly give Comcast a higher score :D
Comcast has implemented a policy of fixing things quickly. They do have a 30-day guarantee at start of services. Only one who has that I know of. Comcast is trying. CDV is next day repair, which fixes HSI and Cable too if they are down.

If Comcast CDV or HSI or Cable, call the executive hotline. Your local office will know the number. If CDV, you can file a PSC/PUC complaint.

I know they fixed all my parent's problems fast so they are trying hard to fix things.

Based on my parent's issues and resolution vs. mine with Cox, I'd give Comcast more leaway to fix.]]> http://www.dslreports.com/forum/remark,22412513 Tue, 19 May 2009 16:10:50 EDT Re: Good news by Karl http://www.dslreports.com/forum/remark,22412123 RadioDoc : "identify disgruntled customers and address customer dissatisfaction on a one-to-one basis"

Once they are no longer customers they don't count in the rating. So, just boot them off the system...it's Comcastic!]]> http://www.dslreports.com/forum/remark,22412123 Tue, 19 May 2009 15:05:53 EDT Re: Good news by Karl http://www.dslreports.com/forum/remark,22411047 S_engineer :
said by SLD See Profile :

Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?
Excellent point...I haven't had to call them in awhile so this article to me, is suspect. I still think they should have a tiered elevation of CSR for advanced users. They tell me they do, but if that were the case, why do I have to explain packet loss to the second or third CSR I speak with?]]> http://www.dslreports.com/forum/remark,22411047 Tue, 19 May 2009 12:06:03 EDT Re: Good news by Karl http://www.dslreports.com/forum/remark,22410675 SLD : Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?]]> http://www.dslreports.com/forum/remark,22410675 Tue, 19 May 2009 10:58:01 EDT Re: Good news by Karl http://www.dslreports.com/forum/remark,22410614 baineschile : Its good to see that they are trying; and it seem like on a lot of fronts. The CSR training, increase in Voice Customers, and customer friendly D3 rollout stand out a bit.]]> http://www.dslreports.com/forum/remark,22410614 Tue, 19 May 2009 10:47:59 EDT Good news by Karl http://www.dslreports.com/forum/remark,22410295 CUBS_FAN : This article is actually Good News Vs Good News. I'll probably update my review and possibly give Comcast a higher score :D ]]> http://www.dslreports.com/forum/remark,22410295 Tue, 19 May 2009 09:51:48 EDT