 jmn1207Premium
join:2000-07-19
Ashburn, VA | reply to baineschile
Re: I'm happy with them said by baineschile:He is right though. If a computer contracts some serious malware, or has an EUD update that screws with the firewall and hinders connection, people blame the ISP immediatly. A common post "i have a router, one computer can access the internet, the other cant! comcast sucks!" Comcast is not alone in this type of negative feedback, every large company has to deal with similar customer rants. It's just that Comcast has more of this, as a percentage of their total user base, than most of their competition. |
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 baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | Yes, but CC has 15 million or so internet subscribers, with TWC or any other cable guy less than 8. So if 1% of people dont know what they are doing, you will obviously see more complaints about CC than any other cable company. |
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jmn1207Premium
join:2000-07-19
Ashburn, VA
1 edit | said by baineschile:Yes, but CC has 15 million or so internet subscribers, with TWC or any other cable guy less than 8. So if 1% of people dont know what they are doing, you will obviously see more complaints about CC than any other cable company. If the poll was conducted correctly, it should eliminate this type of bias. Wouldn't Comcast also have the most happy customers?
From a personal experience, my Comcast customer experience was excellent. My Verizon experience has not been as stellar. Day laborers are suing Verizon in my area because nobody wants to pay them for digging trenches in our yards. I can see how the cost of bringing fiber to the home has decreased, especially when you hire cheap laborers and decide not to pay them. And if you think Comcast struggles with CableCards, don't get me started about the tech that came to "install" mine.  |
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