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Forums » Comcast Improves Customer Satisfaction » Good news by Karl
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SLD
Premium
join:2002-04-17		reply to CUBS_FAN
Re: Good news by Karl

Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?
to forum · permalink · · 2009-05-19 10:58:01 · Reply to this


S_engineer

join:2007-05-16
Chicago, IL
·Comcast
said by SLD See Profile :

Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?
Excellent point...I haven't had to call them in awhile so this article to me, is suspect. I still think they should have a tiered elevation of CSR for advanced users. They tell me they do, but if that were the case, why do I have to explain packet loss to the second or third CSR I speak with?
to forum · permalink · · 2009-05-19 12:06:03 · Reply to this

RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11		 "identify disgruntled customers and address customer dissatisfaction on a one-to-one basis"

Once they are no longer customers they don't count in the rating. So, just boot them off the system...it's Comcastic!
to forum · permalink · · 2009-05-19 15:05:53 · Reply to this


CUBS_FAN
Next Year Again..

join:2005-04-28
Chicago, IL
·Comcast
·Vonage

reply to SLD
said by SLD See Profile :

Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?
I just received double the speeds for nothing. Performance tier was 6000/1000 and is now 12000/2000. AT&T wants $20 a month for 784K download speeds. It would be hard trying to adjust from a 12Meg download to a 784k.
to forum · permalink · · 2009-05-19 23:55:29 · Reply to this
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Forums » Comcast Improves Customer Satisfaction

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