Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?
Excellent point...I haven't had to call them in awhile so this article to me, is suspect. I still think they should have a tiered elevation of CSR for advanced users. They tell me they do, but if that were the case, why do I have to explain packet loss to the second or third CSR I speak with?
Have you seen a benefit from this? Why would you update *your* review based on other people's experiences?
I just received double the speeds for nothing. Performance tier was 6000/1000 and is now 12000/2000. AT&T wants $20 a month for 784K download speeds. It would be hard trying to adjust from a 12Meg download to a 784k.
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