| I have mixed feelings!! Well, I can see that Comcast is trying to make an effort with their customer service. For instance, their Twitter team makes a great effort to reach out to those who 'tweet' about their difficulty with Comcast, including myself. Also, when I call about problems with Digital Voice, my concern is converted to a trouble ticket. They always call me back with an answer.
Where Comcast utterly fails is in the billing department. Too often, I've called about specials that I've seen advertisements for. They can never honor their advertised specials in my case. I'm not even talking about specials that are only offered to NEW customers. I'm talking about specials that are offered for EXISTING customers. In fact, I just received an outrageous bill today that does not reflect the special pricing that I was quoted. If that special pricing is not honored, I will be cancelling EVERYTHING from Comcast (CDV, TV, internet).
I agree that Comcast has made SOME headway with customer service during the past year. They shouldn't rest on it though, because they have a LONG, LONG way to go. |
