 haw
@shawcable.net | Just Glad They increased speed by 50% Well today they came and changed the cable to the road and for 1 speedtest I had an 8 meg download and then the cabletech came in from the road and it dropped right back to 600kb .
So then he plugeed in his laptop to the modem and it got 13000 but then testing the same server on mine only got 1100 . retested that over and over and his woulod get better.
I may have something using 500 kb of bandwith but not 12 meg, so his SHAW branded laptop must be logging into a different acount or tricked out in someway.
My other computer I just formatted will not get that speed either.
So he said they could not help.
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haw
@shawcable.net | Anyone from bell offering a deal, thats my only option. Bell is excellent here ,even on my computer. |
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| reply to haw
Not to be rude or sound mean, but Shaw has very clearly done everything they can do, and even proved that its not on there side.
The tech isn't logging into anything different on his laptop, if you saw him plug it into your modem, and he got the speeds, then the modem and everything on Shaw's side is fine. There are no special accounts to log into or anything like that.
Maybe you need to look at the fact that your doing something wrong when reformatting or setting up your computers. |
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haw
@shawcable.net | Honestly , if someone would know what that would be I would.
We did these test simultanously , pulling the network cable from his and then putting it into mine and doing speedtests.
Here the PREFERRED server for testing is chigago at speakeasy.
But i've did all port tests with shaw support and still the speedtests are bad while showing no open ports. |
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haw
@shawcable.net | 08LkL4yhL239 is the modem number and this is the extreme package 15 meg download. |
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| reply to haw
As others stated sounds like it is definitely going to be related to your systems.
If your sure its not software caused (virus, or software firewall) or so on. Then you could possibly look at hardware like network card and so on. (possible negotiating problem?)
Non the less there is something that both your computers have in common that's causing your issue. |
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1 edit | reply to haw
said by haw :
so his SHAW branded laptop must be logging into a different acount or tricked out in someway.
I LOL'd. Yeah, Shaw has specially configured laptops to avoid responding to customer complaints.  |
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haw
@shawcable.net | reply to AnonEDM
My brand new laptop has the same problem.
Maby I should check it somewhere there is wifi or another shaw account.
The upload is always fine on all three computers though. |
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haw
@shawcable.net | reply to haw
My neighbourhood must be getting throttled i had 4 meg with chicago earlier today and now this.
That might explain the higher upload if only the download gets capped or throttled. |
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ErikRP
join:2004-11-06
Winnipeg, MB Reviews:
 ·Shaw
| You said he was able to get 13000, and now you're saying your neighbourhood is being throttled? I can appreciate you're frustrated, but does that really sound logical?
How did he connect to the internet? I'm guessing he connected directly to the modem. How do you connect - through a router?
I'd suggest checking all of your settings, including (especially) your NICs and any other network settings, especially if you are going through a router.
So you've had this problem for a while now. Have you asked Shaw to drop you down to regular high-speed internet so you're at least not paying for speeds you're not seeing? Once you are getting the normal speeds for a regular high-speed connection you can ask them to put you back to Extreme. |
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haw
@shawcable.net | said by ErikRP:You said he was able to get 13000, and now you're saying your neighbourhood is being throttled? I can appreciate you're frustrated, but does that really sound logical? He got 13000 a few times then left for another call saying he knew very little about computers.A throttle doesnt sound logical but neither does a consistent and fast upload with a slower download. What possibly could cause that?
said by ErikRP:How did he connect to the internet? I'm guessing he connected directly to the modem. How do you connect - through a router? We both connect threw the modem , I alway make sure my first computer is connected via a network cable to the modem for testing
said by ErikRP:I'd suggest checking all of your settings, including (especially) your NICs and any other network settings, especially if you are going through a router? I've checked all settings and I get these results through the modem.
said by ErikRP:So you've had this problem for a while now. Have you asked Shaw to drop you down to regular high-speed internet so you're at least not paying for speeds you're not seeing? Once you are getting the normal speeds for a regular high-speed connection you can ask them to put you back to Extreme The day the service was first installed the installer said he had seen the same problem in 3 or 4 other homes in my neighbourhood.
I had high but then got a temporary upgrade to extreme hoping it would speed things up, but only the upload speed was noticably higher.
So now I need a wifi spot in sault ste marie I can check my laptop on to see if there is some strange problem.
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| reply to haw
Could you post the unedited results of the following commands?
1]ipconfig /all
2]tracert google.ca
3]netstat -an
4]route print |
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haw
@shawcable.net | reply to haw
Wifi at Sault Ste MArie Public Library |
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haw
@shawcable.net | reply to DetailsNeeded
said by DetailsNeeded :
Could you post the unedited results of the following commands?
1]ipconfig /all
2]tracert google.ca
3]netstat -an
4]route print
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\myself>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : myself
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : su.shawcable.net
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : su.shawcable.net
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-4F-47-0F-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7d08:b2c7:bba6:6d58%8(Preferred)
IPv4 Address. . . . . . . . . . . : 24.109.73.88(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Lease Obtained. . . . . . . . . . : Wednesday, May 20, 2009 2:39:51 PM
Lease Expires . . . . . . . . . . : Friday, May 22, 2009 9:50:47 AM
Default Gateway . . . . . . . . . : 24.109.72.1
DHCP Server . . . . . . . . . . . : 64.59.176.40
DNS Servers . . . . . . . . . . . : 64.59.176.13
64.59.176.15
64.59.177.226
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 6:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:14a6:ef0:e792:b6a7(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::14a6:ef0:e792:b6a7%9(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : su.shawcable.net
Description . . . . . . . . . . . : isatap.su.shawcable.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . : su.shawcable.net
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:186d:4958::186d:4958(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 64.59.176.13
64.59.176.15
64.59.177.226
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\myself>tracert google.ca
Tracing route to google.ca [64.233.161.104]
over a maximum of 30 hops:
1 10 ms 8 ms 21 ms 24.109.72.1
2 21 ms 12 ms 9 ms rd1sm-ge1-0.su.shawcable.net [64.59.180.1]
3 19 ms 21 ms 30 ms rc2sh-ge4-0.mt.shawcable.net [66.163.77.105]
4 19 ms 32 ms 38 ms 74.125.49.69
5 19 ms 43 ms 28 ms 216.239.47.116
6 35 ms 37 ms 37 ms 72.14.236.218
7 65 ms 44 ms 43 ms 209.85.249.11
8 41 ms 54 ms 39 ms 64.233.175.109
9 45 ms 44 ms 44 ms 216.239.49.214
10 59 ms 44 ms 56 ms od-in-f104.google.com [64.233.161.104]
Trace complete.
C:\Users\myself>netstat -an
Active Connections
Proto Local Address Foreign Address State
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING
TCP 0.0.0.0:5357 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49152 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49153 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49154 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49155 0.0.0.0:0 LISTENING
TCP 0.0.0.0:49157 0.0.0.0:0 LISTENING
TCP 24.109.73.88:139 0.0.0.0:0 LISTENING
TCP 24.109.73.88:49292 209.123.109.175:80 ESTABLISHED
TCP [::]:135 [::]:0 LISTENING
TCP [::]:445 [::]:0 LISTENING
TCP [::]:5357 [::]:0 LISTENING
TCP [::]:49152 [::]:0 LISTENING
TCP [::]:49153 [::]:0 LISTENING
TCP [::]:49154 [::]:0 LISTENING
TCP [::]:49155 [::]:0 LISTENING
TCP [::]:49157 [::]:0 LISTENING
UDP 0.0.0.0:123 *:*
UDP 0.0.0.0:500 *:*
UDP 0.0.0.0:3702 *:*
UDP 0.0.0.0:3702 *:*
UDP 0.0.0.0:4500 *:*
UDP 0.0.0.0:5355 *:*
UDP 0.0.0.0:58660 *:*
UDP 24.109.73.88:137 *:*
UDP 24.109.73.88:138 *:*
UDP 24.109.73.88:1900 *:*
UDP 24.109.73.88:55055 *:*
UDP 127.0.0.1:1900 *:*
UDP 127.0.0.1:55056 *:*
UDP 127.0.0.1:65003 *:*
UDP [::]:123 *:*
UDP [::]:500 *:*
UDP [::]:3702 *:*
UDP [::]:3702 *:*
UDP [::]:5355 *:*
UDP [::]:58661 *:*
UDP [::1]:1900 *:*
UDP [::1]:55053 *:*
UDP [fe80::14a6:ef0:e792:b6a7%9]:1900 *:*
UDP [fe80::14a6:ef0:e792:b6a7%9]:55054 *:*
UDP [fe80::7d08:b2c7:bba6:6d58%8]:1900 *:*
UDP [fe80::7d08:b2c7:bba6:6d58%8]:55052 *:*
C:\Users\myself>route print
===========================================================================
Interface List
8 ...00 1e 4f 47 0f 3f ...... NVIDIA nForce Networking Controller
1 ........................... Software Loopback Interface 1
9 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
14 ...00 00 00 00 00 00 00 e0 isatap.su.shawcable.net
13 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 24.109.72.1 24.109.73.88 20
24.109.72.0 255.255.252.0 On-link 24.109.73.88 276
24.109.73.88 255.255.255.255 On-link 24.109.73.88 276
24.109.75.255 255.255.255.255 On-link 24.109.73.88 276
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 24.109.73.88 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 24.109.73.88 276
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 1125 ::/0 2002:c058:6301::c058:6301
1 306 ::1/128 On-link
9 18 2001::/32 On-link
9 266 2001:0:4137:9e50:14a6:ef0:e792:b6a7/128
On-link
13 1025 2002::/16 On-link
13 281 2002:186d:4958::186d:4958/128
On-link
8 276 fe80::/64 On-link
9 266 fe80::/64 On-link
9 266 fe80::14a6:ef0:e792:b6a7/128
On-link
8 276 fe80::7d08:b2c7:bba6:6d58/128
On-link
1 306 ff00::/8 On-link
9 266 ff00::/8 On-link
8 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None |
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haw
@shawcable.net | reply to haw
At this moment chicago server is coming in fast but all others slow
The shaw speedtest at shaw .ca is 768 kb |
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| reply to haw
said by haw :
Here the PREFERRED server for testing is chigago at speakeasy.
Maybe you should be using that test site then instead of the one you keep posting over and over again. |
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ErikRP
join:2004-11-06
Winnipeg, MB Reviews:
·Shaw
| said by peateargriffin :
Maybe you should be using that test site then instead of the one you keep posting over and over again. Shhhh. Don't tell him that. I've got a side bet with a few members that he'll post his speeds at least 100 times by the end of the month. 
Seriously though, some sites are just not reliable for speed testing. How close they are doesn't necessarily mean anything. I get amazing speeds on the U.S. west coast, but not so good in central Canada which is closer.
Bottom line - are you noticing that you are having trouble downloading, or viewing sites? It doesn't matter what some speedtest tells you - it's just one site, and a snapshot in time. Download a file or two and see how that goes. |
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 murkyPremium
join:2000-09-12
Eton, ON | Here's my test for comparison. Same city as anonymous user, "haw"
»www.speedtest.net/result/479988860.png
I realize that Shaw's boost effect is creating the wildly unrealistic download speed. Any test site that allows a longer test shows the speed that I should get; about 7.5 Mbps.
The Iron Mountain site is around 200 miles away and is the suggested site for Sault Ste. Marie 
This site gives a comprehensive report on your connection.
»www.measurementlab.net/
I've been over this with "haw" in his previous posting  |
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haw
@shawcable.net | said by murky:Here's my test for comparison. Same city as anonymous user, "haw" » www.speedtest.net/result/479988860.pngI realize that Shaw's boost effect is creating the wildly unrealistic download speed. Any test site that allows a longer test shows the speed that I should get; about 7.5 Mbps. The Iron Mountain site is around 200 miles away and is the suggested site for Sault Ste. Marie This site gives a comprehensive report on your connection. » www.measurementlab.net/I've been over this with "haw" in his previous posting Well they say all is fixed here , I have never seen more than 4 meg from Iron Mountain or 15 meg from chicago even with Speedboost since. I have never seen speedboost kickin.
The east end sounds great that would be better than WARP here, 66meg!!!!!!!!!!!!!!!!!! If they upgraded me to Warp I still wouldnt get that!! |
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hae
@shawcable.net | reply to haw
This test was done in safemode direct from pc to modem, as it was suggested to me Safemode is more accurate for testing. Though there isnt a comparable difference in speed.
There is nothing wrong with my equipment and the line is new from the modem to the pole. So cable internet must be really slow on this side of this city. |
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