mogulman
Premium
join:2002-09-09
Parker, CO
 ·ViaTalk
·Comcast Digital Vo..
 ·Comcast
3 edits | reply to mogulman
Re: No vmwi or stutter again
Waited on hold. Got through to a guy and explained the whole thing. He said there was pretty much nothing he can do. First he wanted me to put my PAP2T in the DMZ. I explained that I had port forwarding set up.
Then he said that I don't currently have a voicemail so there is no problem. So I left a voicemail with him on the phone. So there was a voicemail and no stutter.
He again said there is pretty much nothing he can do except have a server guy look at it. I explained that it would be good if he can have a server guy look at it. Then he said, "are you sure you want to create a ticket?", because the server guy won't do anything without my PAP2 in the DMZ. I said yes..please...
sheesh.. what a waste of time...
Right now the Stutter and VMWI seems to be sort of working. It takes about 10-15 minutes to turn on/off though. Some of the server changing must have changed something. Interesting thing is that only 1 of my 2 lines is getting the notification. Prior to 2 weeks ago, both lines got it.
I have a ticket but I'm doubtful anything will happen.
BTW.. I haven't changed anything in my network setup in the last 2 weeks when this started happening. |
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davis_mc
join:2006-08-09
Colorado Springs, CO
| Funny, I have the exact same problem. I have a grandstream, a pap2 and an rt31p2. However, the rt31p2 does not have a problem - thankfully being that it's my business liine.
The rt31p2 is my office line device, pap2 is my wifes and grandstream is mine. 
The funny thing is I called and spoke to a CSR, same thing as you...nothing changed on viaTalks side, (supposedly); well nothing changed on my side either. (I would think I'd know if something changed.) Everything has been working fine with my network setup for years (to include the pap2 and the rt31p2) I put the the grandstream on many, many months ago. I didn't have any problem with VMWI until a few weeks ago and I thought like many other VT issues that it would "mysteriously" resolve itself.
The CSR was really no help and very frustrating. Not but an hour off the phone with the CSR (mind you that nothing was cleared up then and wanted me to put the grandstream infront of my router which is a no-go) and I have port-forwarding happening as well (always have) but it suddenly started working again. Interesting. However, NOW, I have the situation where it won't stop with the shutter tone!
Even more interesting, my wifes pap2 IS in the DMZ and always has been (the others had the port forwarding because the router only allowed one item in the DMZ) BUT she's not getting the shutter tone AT ALL.
VT, please address this inconsistent situation with VMWI. |
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scottww
join:2009-05-28
Eden Prairie, MN
| Me too -- this is very frustrating.
I had an SPA3000 which exhibited the late VMWI, and I just switched to an SPA9000-based system which exhibits the same behavior. It works sometimes, other times it does not...
I'm forwarding ports (5060-5080, plus RTP ports), I setup STUN and am doing a NAT keep-alive -- at this point I don't know what else I can try on my end....
In practice, I also am covered personally by the emails sent when a voicemail is left, but this has a WAF of zero....
sww |
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TexasPlus
join:2004-06-16
Bedford, TX
 ·Millenicom
·ViaTalk
| said by scottww  :Me too -- this is very frustrating. Yes, yes it is very frustrating, and I just wish ViaTalk would be straight with us.
The problems I related above have now magically self corrected during the last week. The only action I took was to reboot the PAP more than two weeks ago. 
--
"The world is a book; those who do not travel read but a single page." -St. Augustine |
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