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ErikRP
join:2004-11-06
Winnipeg, MB
| reply to haw
Re: Just Glad They increased speed by 50%
You said he was able to get 13000, and now you're saying your neighbourhood is being throttled? I can appreciate you're frustrated, but does that really sound logical?
How did he connect to the internet? I'm guessing he connected directly to the modem. How do you connect - through a router?
I'd suggest checking all of your settings, including (especially) your NICs and any other network settings, especially if you are going through a router.
So you've had this problem for a while now. Have you asked Shaw to drop you down to regular high-speed internet so you're at least not paying for speeds you're not seeing? Once you are getting the normal speeds for a regular high-speed connection you can ask them to put you back to Extreme. | |
haw
@shawcable.net
| said by ErikRP  :You said he was able to get 13000, and now you're saying your neighbourhood is being throttled? I can appreciate you're frustrated, but does that really sound logical? He got 13000 a few times then left for another call saying he knew very little about computers.A throttle doesnt sound logical but neither does a consistent and fast upload with a slower download. What possibly could cause that?
said by ErikRP :How did he connect to the internet? I'm guessing he connected directly to the modem. How do you connect - through a router? We both connect threw the modem , I alway make sure my first computer is connected via a network cable to the modem for testing
said by ErikRP :I'd suggest checking all of your settings, including (especially) your NICs and any other network settings, especially if you are going through a router? I've checked all settings and I get these results through the modem.
said by ErikRP :So you've had this problem for a while now. Have you asked Shaw to drop you down to regular high-speed internet so you're at least not paying for speeds you're not seeing? Once you are getting the normal speeds for a regular high-speed connection you can ask them to put you back to Extreme The day the service was first installed the installer said he had seen the same problem in 3 or 4 other homes in my neighbourhood.
I had high but then got a temporary upgrade to extreme hoping it would speed things up, but only the upload speed was noticably higher.
So now I need a wifi spot in sault ste marie I can check my laptop on to see if there is some strange problem.
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