LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| reply to bolky21
Re: Replace 3xT1
What type of line monitoring are you looking for? We do not actively watch every circuit 24/7/365, however if there is some issue that you are reporting, we can certainly watch the line, and monitor it for issues.
Brent
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Lightning Bolt Technologies |
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bolky21
join:2007-02-06
Corona, CA
1 edit | said by LBDSL  :What type of line monitoring are you looking for? We do not actively watch every circuit 24/7/365, however if there is some issue that you are reporting, we can certainly watch the line, and monitor it for issues. Brent Something that monitors if the circuit goes down and to alert us that it is down and also have the ISP start working on a resolution. What we want is our ISP to be proactive not reactive when the circuit goes down. Our current ISP will start diagnosing the problem usually before we know the circuit went down. |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| That isn't something we do, and I'll tell you why. If we did, and saw the circuit go down (Hard down), we still need to talk with someone on site, before we can really do any GOOD troubleshooting. We need to check basic things on site fist. A good example, would be power. What if your location losses power at 2am, we start working it, and get the ILEC out at 3am, only to find out your circuit is down because your building has no power. That is a ton of wasted time, and energy, all for something we have no control over.
So we depend on the user to report any problems, this way we can work together on a resolution.
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Lightning Bolt Technologies |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| reply to bolky21
said by bolky21 :Something that monitors if the circuit goes down and to alert us that it is down and also have the ISP start working on a resolution. What we want is our ISP to be proactive not reactive when the circuit goes down. Our current ISP will start diagnosing the problem usually before we know the circuit went down. AT&T and ACC Business do that with their internet services. they will not have no-profit pricing like you've seen so far. PM me if you would like me to run a quote for you. |
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bolky21
join:2007-02-06
Corona, CA
| reply to LBDSL
said by LBDSL :That isn't something we do, and I'll tell you why. If we did, and saw the circuit go down (Hard down), we still need to talk with someone on site, before we can really do any GOOD troubleshooting. We need to check basic things on site fist. A good example, would be power. What if your location losses power at 2am, we start working it, and get the ILEC out at 3am, only to find out your circuit is down because your building has no power. That is a ton of wasted time, and energy, all for something we have no control over. So we depend on the user to report any problems, this way we can work together on a resolution. Thanks for your honest response. However, I understand the possibility of equipment failure at our premise but we have had outages caused by bad equipment at the carrier's premise that was proactively repaired before we could report the outage. Because we had 24/7 monitoring we were notified about this outage and the steps being taken to resolve it. We would like the ISP to at least investigate up to a certain point in the network to find out where the circuit went down. We also get reports on latency. It is this type of monitoring that I was asking about. We are willing to pay a premium for this type of service. |
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LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Not a problem at all, there are some carriers, and ISP's out there, that do offer what you are looking for. We did do this in the past, but it turned into to many false positive type issues, where we spent time and money trouble shooting a non-issue (power related, user turning CPE off, etc.) I hope you find what you are looking for.
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Lightning Bolt Technologies |
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