http://www.dslreports.com/forum/Insight-Customer-service-can-be-so-unhelpful-22419343 en Sat, 11 Feb 2012 01:33:33 EDT Sat, 11 Feb 2012 01:33:33 EDT http://www.dslreports.com/forum/Re-Insight-Customer-service-can-be-so-unhelpful-22429690 said by remilton:

I sent and email to Insight Customer Service and noted to them that I had noticed that Insight was carrying Speed Channel HD on channel 969 in both Evansville, IN and Lexington, KY. I asked when they might be adding Speed HD to our local Louisville, Ky lineup. I got a reply simply that Speed Channel HD was not currently available through Insight and that she would forward my request to marketing.

Evidently, they just refuse to discuss programming at all with their customers. She did not even acknowledge that they carried Speed HD in those other markets. Not exactly a warm and fuzzy service.
Trained drones always freak out when they are handed a question they don't know the answer to. ^_^]]> http://www.dslreports.com/forum/Re-Insight-Customer-service-can-be-so-unhelpful-22429690 Fri, 22 May 2009 16:03:18 EDT http://www.dslreports.com/forum/Re-Insight-Customer-service-can-be-so-unhelpful-22419876 http://www.dslreports.com/forum/Re-Insight-Customer-service-can-be-so-unhelpful-22419876 Wed, 20 May 2009 21:56:58 EDT http://www.dslreports.com/forum/Insight-Customer-service-can-be-so-unhelpful-22419343
Evidently, they just refuse to discuss programming at all with their customers. She did not even acknowledge that they carried Speed HD in those other markets. Not exactly a warm and fuzzy service.]]> http://www.dslreports.com/forum/Insight-Customer-service-can-be-so-unhelpful-22419343 Wed, 20 May 2009 19:56:06 EDT