Luminaris
join:2005-12-01
Winchester, VA
 ·HughesNet Satellit..
| reply to pnh102
Re: Pointless
Because the problem is, Hughes net locks you in to a contract and make it nearly impossible to get out of. They charge you out of line ETF's and I've even read horror stories about customers even trying to get through to cancel their service.
If they cannot provide what they advertise, they should not be in business period. |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
 ·Comcast
| said by Luminaris  :Because the problem is, Hughes net locks you in to a contract and make it nearly impossible to get out of. They charge you out of line ETF's and I've even read horror stories about customers even trying to get through to cancel their service. What you say is true of most contracts though. I chalk these experiences up to people not doing proper research on a product or service before committing to it.
said by Luminaris :If they cannot provide what they advertise, they should not be in business period. I am unfamiliar with civil laws in this regard but if this is indeed true then the government should be holding Hughes' feet to the fire for false advertising.
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Blagojevich / Madoff 2012! |
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dellt6
join:2005-10-27
Nursery, TX
| said by pnh102 :said by Luminaris :Because the problem is, Hughes net locks you in to a contract and make it nearly impossible to get out of. They charge you out of line ETF's and I've even read horror stories about customers even trying to get through to cancel their service. What you say is true of most contracts though. I chalk these experiences up to people not doing proper research on a product or service before committing to it. said by Luminaris :If they cannot provide what they advertise, they should not be in business period. I am unfamiliar with civil laws in this regard but if this is indeed true then the government should be holding Hughes' feet to the fire for false advertising. What you say is true of most contracts though. I chalk these experiences up to people not doing proper research on a product or service before committing to it.
When I got Direcway over 4yrs ago we did not have these problems.....so I guess I should have been physic huh? |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| Shrug.
As long as you dutifully pay for crappy service, then that's all you're going to get. Why would any business change its ways as long as you keep paying them?
The problem is the service is "barely good enough" to meet your needs, and hence, you keep paying for it.
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Blagojevich / Madoff 2012! |
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dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA
| reply to dellt6
said by dellt6 :When I got Direcway over 4yrs ago we did not have these problems.....so I guess I should have been physic huh? You did not have to be psychic. You simply could have read the forums here, where you would have learned that the typical poster 4 years ago (and 5, and 6, and 7) was having the problems mentioned in the suit. Problem posting is and was the norm.
That you had good service then is no different from the many of us who have continued to NEVER experience the speeds mentioned in the article.
The suit says "consistently" but the one thing that Hughes/Direcway has never been, in terms of performance, is consistent from one user to the next.
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W2K Server|Toshiba Satellite XP Pro|iDirect 3100 on Datastorm 1.2 meter XF3 with 4-watt BUC|HughesNet G28/1070/7000s Pro on 2-watt Datastorm G74|Sprint Air Card|1990 Blue Bird Wanderlodge Bus "Blue Thunder"|Author of PC-OPI and DSSatTool |
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dMarks
Melting Faces For Fun
join:2007-02-09
Leslie, MI
 ·Millenicom
·HughesNet Satellit..
| That's all well and good, but for some people, they don't even know about these forums. I didn't until after I had Hughes.
I will admit, when I got Hughes, I hadn't done very much research on them. I had satellite before, which was a one-way system through StarConnect. It worked well enough, very little problem with it. I wanted a 2-way system so I could free up my phone line though. Wild Blue was full in my area, so the only choice I could see was Hughes. With my previous experience using satellite, I figured it would be just as good if not better. I was wrong.
Long story short, I was finally able to get out of my contract (after going through my state's Attorney General and the Maryland BBB) and went back to dial-up for a short while before I found I could get EVDO.
Not all people who have problems know about this site. My friend who had Hughes before me and had poor service didn't know about it either until I told him.
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Windows XP Pro SP3 / Windows 7 64bit RC|AMD Phenom X3 8650|Asus M3N72-D Motherboard|4GB Patriot PC2-8500 1066MHz RAM|EVGA GeForce GTS 250 1GB Ram Superclock Edition |
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