Topic 'Re: Pointless' in forum '' - dslreports.com http://www.dslreports.com/forum/Re-Pointless-22421425 en Fri, 10 Feb 2012 05:27:09 EDT Fri, 10 Feb 2012 05:27:09 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22448061 http://www.dslreports.com/forum/Re-Pointless-22448061 Tue, 26 May 2009 20:01:41 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22432461 said by hottboiinnc:

id agree with you Pnh. People can fully read the contract online before even signing up which fully states the FAP and details what it is.

These lawyers are just out to make a few bucks claiming that the customers didn't know any better. It's not HughesNet's problem these customers didn't read that they have an ETF. It even states online and when you all them they say the same thing.

And its easy if you don't want the service after your contract. you simply cancel the credit card its billed to and be done with it. If you want out before the end of the contract....cancel and pay the ~$250 for it and be done.

Cell phone companies charge an ETF so why can't HughesNet. These customers won't get anything but a few free months of service and that's it. Why? Because they're probably still under contract.
@pnh102
But how do you know the service sucks until you have a sufficient time to try it out? You are basically saying I can fully test every feature of a service in 30 days or less. I consider myself a power user, but there is no way I can test every feature and the quality in 30 days. I see the 30 day grace period to test immediate things - like can you actually make and receive calls? Does the phone fall apart in your hands..ect
@hottboiinnc
I'll help point out some facts since they seem to be lacking on this wonderful site.
»www.hughesnet.com/
quote:
HughesNet® is available everywhere – even where cable Internet and DSL don't reach. HughesNet offers a suite of connectivity solutions for your home, business, or enterprise, with download speeds ranging from 1.0 Mbps to 5.0 Mbps.

Front page information. Doesn't matter whats in the TOS, if a customer gets less than that what they purchase then its false advertising. A lot of people on here think that TOS are the high almighty rules, and they ARE NOT.
So, you would think its ok for me to sit there, start an ISP and say that you will get blazing speeds faster than fiber, yet the fastest you will actually get is dial-up speeds - and in my TOS I state some garbage such as "you will be throttled depending the time and how much you have downloaded"?]]> http://www.dslreports.com/forum/Re-Pointless-22432461 Sat, 23 May 2009 08:48:43 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22424427
Not MCom's fault...I'm sure Verizon is the one telling them that their aggregate usage can't exceed 5GB per line of service. Though the use of "heroic" when describing high-usage users...I'm not quite sure what to do with that :p]]> http://www.dslreports.com/forum/Re-Pointless-22424427 Thu, 21 May 2009 18:30:39 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22424021 http://www.dslreports.com/forum/Re-Pointless-22424021 Thu, 21 May 2009 17:01:39 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22424015 http://www.dslreports.com/forum/Re-Pointless-22424015 Thu, 21 May 2009 17:00:58 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22424009
These lawyers are just out to make a few bucks claiming that the customers didn't know any better. It's not HughesNet's problem these customers didn't read that they have an ETF. It even states online and when you all them they say the same thing.

And its easy if you don't want the service after your contract. you simply cancel the credit card its billed to and be done with it. If you want out before the end of the contract....cancel and pay the ~$250 for it and be done.

Cell phone companies charge an ETF so why can't HughesNet. These customers won't get anything but a few free months of service and that's it. Why? Because they're probably still under contract.]]> http://www.dslreports.com/forum/Re-Pointless-22424009 Thu, 21 May 2009 16:59:55 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22422658
I will admit, when I got Hughes, I hadn't done very much research on them. I had satellite before, which was a one-way system through StarConnect. It worked well enough, very little problem with it. I wanted a 2-way system so I could free up my phone line though. Wild Blue was full in my area, so the only choice I could see was Hughes. With my previous experience using satellite, I figured it would be just as good if not better. I was wrong.

Long story short, I was finally able to get out of my contract (after going through my state's Attorney General and the Maryland BBB) and went back to dial-up for a short while before I found I could get EVDO.

Not all people who have problems know about this site. My friend who had Hughes before me and had poor service didn't know about it either until I told him.
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Windows XP Pro SP3 / Windows 7 64bit RC|AMD Phenom X3 8650|Asus M3N72-D Motherboard|4GB Patriot PC2-8500 1066MHz RAM|EVGA GeForce GTS 250 1GB Ram Superclock Edition]]> http://www.dslreports.com/forum/Re-Pointless-22422658 Thu, 21 May 2009 13:13:38 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22422638 http://www.dslreports.com/forum/Re-Pointless-22422638 Thu, 21 May 2009 13:09:18 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22422389 said by dellt6:

When I got Direcway over 4yrs ago we did not have these problems.....so I guess I should have been physic huh?
You did not have to be psychic. You simply could have read the forums here, where you would have learned that the typical poster 4 years ago (and 5, and 6, and 7) was having the problems mentioned in the suit. Problem posting is and was the norm.

That you had good service then is no different from the many of us who have continued to NEVER experience the speeds mentioned in the article.

The suit says "consistently" but the one thing that Hughes/Direcway has never been, in terms of performance, is consistent from one user to the next.
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W2K Server|Toshiba Satellite XP Pro|iDirect 3100 on Datastorm 1.2 meter XF3 with 4-watt BUC|HughesNet G28/1070/7000s Pro on 2-watt Datastorm G74|Sprint Air Card|1990 Blue Bird Wanderlodge Bus "Blue Thunder"|Author of PC-OPI and DSSatTool]]> http://www.dslreports.com/forum/Re-Pointless-22422389 Thu, 21 May 2009 12:24:04 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22421929
As long as you dutifully pay for crappy service, then that's all you're going to get. Why would any business change its ways as long as you keep paying them?

The problem is the service is "barely good enough" to meet your needs, and hence, you keep paying for it.
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Blagojevich / Madoff 2012!]]> http://www.dslreports.com/forum/Re-Pointless-22421929 Thu, 21 May 2009 11:01:30 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22421888 said by k1ll3rdr4g0n:

Thats like saying Verizon's service sucks in your area, and you are telling people to switch. But, people can't switch because they are locked in a 2 year contract. See the catch 22 you just described?
Of course you can switch. Pay the ETF and you are off. But this begs the question, why would you retain the crappy service beyond the non-ETF return period? If I bring a cell phone home and I cannot use it, I would return it.
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Blagojevich / Madoff 2012!]]> http://www.dslreports.com/forum/Re-Pointless-22421888 Thu, 21 May 2009 10:52:59 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22421865 said by pnh102:

said by Luminaris:

Because the problem is, Hughes net locks you in to a contract and make it nearly impossible to get out of. They charge you out of line ETF's and I've even read horror stories about customers even trying to get through to cancel their service.
What you say is true of most contracts though. I chalk these experiences up to people not doing proper research on a product or service before committing to it.
said by Luminaris:

If they cannot provide what they advertise, they should not be in business period.
I am unfamiliar with civil laws in this regard but if this is indeed true then the government should be holding Hughes' feet to the fire for false advertising.
What you say is true of most contracts though. I chalk these experiences up to people not doing proper research on a product or service before committing to it.

When I got Direcway over 4yrs ago we did not have these problems.....so I guess I should have been physic huh?]]> http://www.dslreports.com/forum/Re-Pointless-22421865 Thu, 21 May 2009 10:46:29 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22421776
I am permitted 250MB daily. If I go over, I am put into a fapped condition. Meaning for 25 hours, I am at below dialup speed.

We haven't ever watched Hulu and I can get about 3 YouTube videos before I have to stop for the day. We don't stream anything.

All for $59.99 monthly and a $250 purchased modem and $150 install fee (we were not permitted to install ourselves). I'm way beyond the 2 year contract, it's been 6 years now, but I have no alternatives as evdo has a 5GB cap monthly.]]> http://www.dslreports.com/forum/Re-Pointless-22421776 Thu, 21 May 2009 10:28:50 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22421632 said by pnh102:

This, like most class action lawsuits, will turn into a win-win for the lawyers as well as defendants. There will be a grand spectacle of courtroom theatrics, excoriating Hughes and making them appear to be worse than Hitler, Stalin and Mao and Pol Pot combined... and then there will be the predictable result... tons of coupons to the "victims" which will entitle them to discounted services provided by Hughes of course!

Hughes wins by making money again off of the plaintiffs. The lawyers win making money off of Hughes. In the end, the plaintiffs end up putting more of their money into the coffers of a company they hate for a service which clearly doesn't meet their needs.

What I don't get is this. If your speeds are consistently throttled to those below dialup, then why not just get dialup? The plaintiffs clearly have no problems paying ridiculous prices for sub-dialup speeds, why not just get the real thing and save the hassle?
Thats like saying Verizon's service sucks in your area, and you are telling people to switch. But, people can't switch because they are locked in a 2 year contract. See the catch 22 you just described?]]> http://www.dslreports.com/forum/Re-Pointless-22421632 Thu, 21 May 2009 09:56:14 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22421490 said by Luminaris:

Because the problem is, Hughes net locks you in to a contract and make it nearly impossible to get out of. They charge you out of line ETF's and I've even read horror stories about customers even trying to get through to cancel their service. What you say is true of most contracts though. I chalk these experiences up to people not doing proper research on a product or service before committing to it.
said by Luminaris:

If they cannot provide what they advertise, they should not be in business period.
I am unfamiliar with civil laws in this regard but if this is indeed true then the government should be holding Hughes' feet to the fire for false advertising.
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Blagojevich / Madoff 2012!]]> http://www.dslreports.com/forum/Re-Pointless-22421490 Thu, 21 May 2009 09:25:42 EDT Re: Pointless http://www.dslreports.com/forum/Re-Pointless-22421431
If they cannot provide what they advertise, they should not be in business period. ]]> http://www.dslreports.com/forum/Re-Pointless-22421431 Thu, 21 May 2009 09:14:07 EDT Pointless http://www.dslreports.com/forum/Pointless-22421425
Hughes wins by making money again off of the plaintiffs. The lawyers win making money off of Hughes. In the end, the plaintiffs end up putting more of their money into the coffers of a company they hate for a service which clearly doesn't meet their needs.

What I don't get is this. If your speeds are consistently throttled to those below dialup, then why not just get dialup? The plaintiffs clearly have no problems paying ridiculous prices for sub-dialup speeds, why not just get the real thing and save the hassle?
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Blagojevich / Madoff 2012!]]> http://www.dslreports.com/forum/Pointless-22421425 Thu, 21 May 2009 09:11:05 EDT