| The issue The real issue is that HughesNet markets their service as high-speed Internet when it really isn't. Their ads don't tell people that the speeds they promise are rarely delivered, and they sure don't mention the FAP. I wouldn't have a problem with the service they provide if they simply were honest in their marketing.
And, as for why folks get the service, if someone doesn't know another HughesNet customer, how would they evaluate the service? From the commercials? They promote it as broadband, which we all know it isn't. And, even though we all know that DSLR is a great place to find reviews, not everyone does. They see the ads, think about how satellite technology delivers a pretty good TV service, and figure that anything must be better than dialup.
I'm not defending ignorant consumers, but HughesNet is clearly advertising a service they simply can't deliver. They either need to drastically improve the service to bring it in line with their advertising or come clean about what they're really offering. |
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| I agree and not only that, lower their prices to reflect the level of service you get. |
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| reply to ISurfTooMuch
It's called fine print, online, and contract. If you don't read any of that then that is your damn problem. Not the court's problem. |
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