dellt6
join:2005-10-27
Nursery, TX | HughesNet Sued For Poor Service I can only hope for the very, very worst outcome for Hughesnet, if any company ever in history needs to be taken down for non support, false advertisement and a total lack of concern for customers, it's Hughesnet.
I obtained Direcway in early 2005 and it was great compared to the only other option in my area, dial-up. However I seemed to notice once the name changed to Hughesnet the service began to drop but it was at least still better than dial-up. I had been bombarded with annoying pop-ups via their downlink to upgrade, that my 7000 modem was obsolete. I didn't want to upgrade since my old modem was working fine. I called tech several times and they acted like they knew nothing about Hughesnet sending out pop-up messages to the 7000 modems wanting everyone to upgrade 'free' with the only kicker being an extended one-year agreement. I finally agreed and when the new modem came in I tried to commission it without success, it always failed the point test. I called tech and they sent out someone to realign the dish, after half a day he finally got it commissioned (around the first of April) and ever since then I can only use the internet from morning to around noon each day. I have complained to many times to their ignorant tech support I'm surprise they have not blocked my number. I have run speed tests since the modem was commissioned and about one third of them are 'o' zero on the upload from afternoon to after midnight. I told 'tech' my plan shows I should receive during peak times downloads no worse than 700kbs and uploads no worse than 100kbs, what a laugh. These people lower the up/down load threshold almost on a daily basis now. Seems if we get around 50kbs on the upload or around 300kbs on the download, we should be happy.
I wish Hughesnet could be forced out of business - they need to be held liable for conduct of over-selling their product and cheating all their customers.
However, in reality, I'm sure they will be in line for a 'bail-out' instead of actually being made to comply with what they advertise. |
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| said by dellt6:I obtained Direcway in early 2005 and it was great compared to the only other option in my area, dial-up. However I seemed to notice once the name changed to Hughesnet the service began to drop but it was at least still better than dial-up. so im not the only one that saw that. thankfully a wisp move into my area and im off of hughes now never been happyer. |
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| reply to dellt6
Save yourself the hassle. If you are in Nursery, TX you can get Verizon EVDO service. DRop the sat and get an EVDO card and a KR2 modem. You will be set and your service will actually be probably cheaper and a lot better.
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Need some IT work? Hit me up, I'm now in IT recruiting and looking for ways to give back to the DSLreports community for all the years of support. |
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| reply to dellt6
Seems to be the biggest problem lately for Hughes users is the 7000s. I stuck with the plain dw7000 and my service has been stable. I agree for the average user and the novice Hughes isn't the way to go. But the alternative of a 5gb monthly cap on the cell services (Not to mention the phone lines have a problem keeping a connection when it rains.) vs. the 40gb plus I get out of Hughes I chose to stick with the bigger bucket. I can say I've learned a lot about dish pointing rewiring and a bit of do it yourself to keep my service going. Tech geeks stuck in the sticks go for it. Novices and hunt & peck typists stick with dial up. Also recommend vampires and night owls as well since that 5 hour block after midnight FAP free is all worth it.
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Hughesnet | DW7000 | Pro Package | Windows XP SP3 | 2 Watt Transmitter | .74m Dish | 89 West 1170 MHz | Software V. 5.6.1.19 |
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