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| reply to DataRiker
Re: This is bad these people knew before signing up they had have a FAP in place. Like i said before, it's not HughesNets problem. | |
| Most people aren't aware of the FAP. Sure, it's sort of explained on Hughes' website, in the fine print, and maybe everyone who signs up without doing much research should be slapped on the wrist. But the FAP, the packet loss, the mysterious perpetual 404s and the bandwidth and latency limitations of satellite are never explained to potential customers. Quite the opposite--they're concealed. This is sort of the central issue. The FAP and etc. are symptoms of Hughesnet's inability to provide the service they are selling ("broadband internet"). That's leaving out the myriad other issues people have with the company itself, and the unique way in which it practices business. | |
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| No its not what Hughes fails to tell the customers. It's the customers for failing to ask and read.
It's like having cable or telco bundles. After your promos run out and your service price goes up, it's not their fault that you don't call into get a better rate. It's your fault for not doing it.
Everything is explained and is in writing. This case needs to be tossed out. | |
| reply to Anony_mouse
said by Anony_mouse :
Most people aren't aware of the FAP. Sure, it's sort of explained on Hughes' website, in the fine print, and maybe everyone who signs up without doing much research should be slapped on the wrist. But the FAP, the packet loss, the mysterious perpetual 404s and the bandwidth and latency limitations of satellite are never explained to potential customers. Quite the opposite--they're concealed. This is sort of the central issue. The FAP and etc. are symptoms of Hughesnet's inability to provide the service they are selling ("broadband internet"). That's leaving out the myriad other issues people have with the company itself, and the unique way in which it practices business.
One thing I need to mention, potential customers of ANY business have to do their homework before entering into a contract....I work in an industry where we inform the customer about policies all the time through various means.. Most of the time people throw the info out without even reading it, then bitch about the policy when issues arise...
Expecting a business to hold a customer's hand is unreasonable in my view, they are in business for one reason, TO MAKE A PROFIT...the customer needs to take time and become responsible for their own purchases..
Filing suit will only make the lawyers rich, and the folks doing the filing are probably going to get enticed with crumbs, and the fools will remain with Hughes anyway, giving them MORE money......What they should do is bite the bullet, pay the fee, terminate their contract and move on...if enough people do this it will send a stronger message than this suit...It could put Hughesnet out of business....they need to be hit in THEIR pocketbook......In this economy, the CONSUMER has the power..... | |
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