Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | reply to RG
Re: Renewal time....Acanac PM please help
Hi RG, please send me your Acanac ID. |
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RG
@acanac.net
|  How exactly does this happen?
I had retention@acanac.net call me about a month before my renewal was up. I asked them to call back when the renewal was actually due. Never got the call. Instead (and this method is ok and actually makes sense), i had no internet access, I called technical support and they told me I needed to renew. Also let me back in the net which was very nice of them.
However how exactly do I renew? I've been unsuccessful at actually talking to an actual individual in billing. Do they ever actually get on the phone and explain options? I've requested a call a few times through email and explained I likely want to pay monthly and also asked for an explanation between the offerings of Acanac and Velcom. No luck so far.
Has anyone been through this? Very frustrating.. |
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