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Links: ·Shaw FAQ ·Shaw Support Site ·Shaw AUP ·Shaw Speed Test
AuthorAll Replies


krobras

@shawcable.net

reply to jake1680

Re: Regular ping spikes

Same ping problems over here (Vancouver) ... between 500ms and 1100ms across any site. Possibly a bad router ?? on the Shaw network because when I do a traceroute the IP closest to me (hop 2) doesn't resolve. Shaw has no service outage message on their support line though. Can't be bothered to call, don't want the usual run around. Hopefully they figure it out on their own.


jake1680

@shawcable.net

I also live in Vancouver, perhaps it is an area thing. I bought a new router in order to see if that was it, and it had no effect. I called them and I believe whatever testing they do calculates an average, as they said the tests showed "nothing wrong" and a "steady connection." Even though a ping test obviously shows instability.



krobras

@shawcable.net

Sounds like it is definitely a Shaw network issue since we're both having it (and probably others who are lurking). Surfing is slow and multiplayer gaming is impossible on certain servers that have a minimum ping requirement. We'll see how it is by this evening ...



krobras

@shawcable.net

And now its back to normal ... ping times of ~30ms consistently.



jake1680

@shawcable.net

I'm still spiking, although it's only to about 300. Still noticeable, still every 8 seconds.


Anonimuz

join:2008-12-08
canada

Could be an intermittent noise issue on the node... Can cause packet loss, etc.



jake1680

@shawcable.net

I don't seem to be losing any packets. How long do you think it'd take for it to get fixed? Been like this for over a week now I'd say.


Anonimuz

join:2008-12-08
canada

Well IF that is the issue, you should def. phone in so they can at least look into it or send a maintenance tech out to find it. If that is the problem it usually can get fixed in a day or two.


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