Higher number of calls going to fast busy signal?

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« Broken record alert- Call logs 2 days behind

v35_pilot
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Fayetteville, NY

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Higher number of calls going to fast busy signal?

Anyone else experiencing a higher incidence of outgoing calls failing with a fast busy?

Starting this past weekend I have been experiencing both this problem and a couple of inbound calls going to the fail-over number.

Longtime customer on rock-solid Verizon FiOS 20/5 with my own router (NOT the Verizon ActionTec) ... nothing has changed at my end and prior to this I have had about 6 months of good service.

permalink · 2009-05-26 15:31:49 ·

dcurrey Premium join:2004-06-29 ·ViaTalk 1 edit	Re: Higher number of calls going to fast busy signal? Hadn't noticed it. Just got off phone with wife, called and got one. Called back worked. Tried several other calls all completed. Galvatron server. Edit: Call that didn't complete never made it to CP. Everything else is already showing up.
	permalink · 2009-05-26 16:03:07 ·

VTBrendan
Viatalk
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join:2005-06-27
Clifton Park, NY

said by v35_pilot

:

Anyone else experiencing a higher incidence of outgoing calls failing with a fast busy?

Starting this past weekend I have been experiencing both this problem and a couple of inbound calls going to the fail-over number.

Longtime customer on rock-solid Verizon FiOS 20/5 with my own router (NOT the Verizon ActionTec) ... nothing has changed at my end and prior to this I have had about 6 months of good service.

Hi,

A fast busy on an outbound call generally occurs when your device thinks its registered but our end has lost communication with it. Any idea if anything has changed firmware wise or anything on your VZ equipment? I'm not familiar with whether they push updates out or not.

-Brendan

permalink · 2009-05-26 16:18:54 · Print ·

v35_pilot
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Re: Higher number of calls going to fast busy signal?

Thanks for the reply.

No firmware has changed on either the router (a TrendNet TEW-621BRP, the model I have been using since becoming a VT customer) or the LinkSys PAP2 (older model sent to me by VT back in 2005).

Since this seems isolated to my service and not system-wide I will try to capture some more information about the problem if it continues.

permalink · 2009-05-26 16:30:35 ·

VTBrendan Viatalk Premium,VIP join:2005-06-27 Clifton Park, NY	Re: Higher number of calls going to fast busy signal? Sounds good. Keep the thread updated and I'll have techs keep an ear out for things as well. Maybe look around to see if there is any sort of localized ISP related thing that cropped up this weekend? -Brendan
	permalink · 2009-05-26 16:38:49 ·

unknvoip
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join:2006-07-25
Rochester, NY

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I had one on Saturday. Called the wife with outgoing call routing (cool feature, BTW).

When she answered, no one was there and my end went to a fast busy. Being female, she couldn't wait for me to try again and she called me, which went to the 2nd line because I was starting to dial her up again.

My call did go into the logs. Made another call to her later in the weekend the same way and it worked fine the first time.

So there is another datapoint for you.

permalink · 2009-05-26 16:50:31 ·

VTBrendan
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Clifton Park, NY

Re: Higher number of calls going to fast busy signal?

said by unknvoip

:

I had one on Saturday. Called the wife with outgoing call routing (cool feature, BTW).

When she answered, no one was there and my end went to a fast busy. Being female, she couldn't wait for me to try again and she called me, which went to the 2nd line because I was starting to dial her up again.

My call did go into the logs. Made another call to her later in the weekend the same way and it worked fine the first time.

So there is another datapoint for you.

It making it into your call logs does provide some useful information, I'll have someone take a look at this for you.

-Brendan

permalink · 2009-05-26 18:01:04 · Print ·

SuperHemp join:2007-08-15 Burnt Hills, NY	I been having a crapload by dialing the 7 digit number so i dial the 11 digit and call goes threw fine. VT provisioned adaptor and server.
	permalink · 2009-05-26 17:47:24 ·

VTBrendan Viatalk Premium,VIP join:2005-06-27 Clifton Park, NY	Re: Higher number of calls going to fast busy signal? said by SuperHemp : I been having a crapload by dialing the 7 digit number so i dial the 11 digit and call goes threw fine. VT provisioned adaptor and server. Hi, Does the 7 digit dialing ever work? -Brendan
	permalink · 2009-05-26 18:01:39 ·

SuperHemp join:2007-08-15 Burnt Hills, NY	Re: Higher number of calls going to fast busy signal? its been about a fifty fifty chance. Last call i made 7 digit worked.
	permalink · 2009-05-26 18:43:11 ·

SuperHemp join:2007-08-15 Burnt Hills, NY	I sent you a pm VTBrenden.
	permalink · 2009-05-27 10:32:24 ·

chas3 join:2004-12-03 Dallastown, PA ·Comcast ·ViaTalk 1 edit	I've been getting some fast busy on outgoing. happens before a data connection is established. Second or third try normally works. But, I was switched to hightower because I was losing audio during call waiting/3-way calling. When VT switched me to hightower is when my fast busy started again (like the old servers before the switch to grimlock). My wife thinks its because she dials too fast.
	permalink · 2009-05-26 23:01:18 ·

Waldothe3rd Premium join:2009-02-16 Sun N Sand	I too have noticed an occasional Fast Busy as well as no received audio at times today, only with 7-digit dialing. When dialing 1+AC+number I get 100% success. Of course I've rebooted everything with no difference noticed.
	permalink · 2009-05-26 23:52:57 ·

dmolavi Premium join:2005-04-11 Sewell, NJ ·Verizon FIOS ·Comcast ·ViaTalk	yep, i've been getting them on 7 and 11 digit dialing. the only way around it for me was to append a # at the end of the dialing sequence. no update on my ATA firmware, nor my FiOS router. this all started this past weekend. i'm on hightower, fwiw... -- NukedGallery.net TheMolavis.com
	permalink · 2009-05-27 09:17:32 ·

Central PA join:2003-07-09 Aspers, PA	Yes, experiencing higher-than-normal fast busy signals on outbound calls. ISP is Comcast Cable.
	permalink · 2009-05-27 12:55:51 ·

v35_pilot
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Experiencing this problem again in full force, but I noticed that it seems to be happening with exclusively with seven-digit dialing. On a whim when I add the pound sign (#) to the dial attempt the outgoing call is always successful.

I have not changed my dialplan in a few years, but here it is if something seems amiss:

Also, it looks as if I am using the Galvatron server.

permalink · 2009-06-10 14:37:38 · Print ·

dcurrey Premium join:2004-06-29 ·ViaTalk 2 edits	Re: Higher number of calls going to fast busy signal? You could try changing it to <:1555>[2-9]xxxxxx Change 555 to your area code. See if sending VT 11 digit number helps. Edit. Unless I am mistaken you can't do 10 digit dialing. Edit2: Looks like you are blocking international dialing. You could just remove the entries.
	permalink · 2009-06-10 15:08:19 ·

v35_pilot
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1 edit

Re: Higher number of calls going to fast busy signal?

said by dcurrey

:

Edit2: Looks like you are blocking international dialing. You could just remove the entries.

I kinda like having international call blocking on. Why do you suggest removing it?

Some new questions have arisen: Could my issue be a DTMF (touchtone) recognition issue?

It seems as if the speed at which I am dialing may be causing some of the DTMF/tones to be missed. The fast busy, therefore, may be a result of the adapter timing out while waiting for all the seven or 11 digits to be entered. When I would purposely slow my dialing way down (extend the push on each number), the call always went through. Does this sound logical?

If so, is it possible that changes over the last month at VT have affected how these inadvertently short tones are recognized (or not recognized)?

edit: Are there adapter settings that impact how the tones are interpreted?

Again, since nothing has changed at my end for more than a year (including how fast I dial), I have to start by considering that some innocuous VT change may have affected how the length of the tones are being interpreted.

Thoughts?

permalink · 2009-06-10 16:33:54 · Print ·

dcurrey Premium join:2004-06-29 ·ViaTalk	Re: Higher number of calls going to fast busy signal? If not in the dial plan the ata shouldn't be able to dial international call anyway. You have strings for both allow and disallow. First match wins. As far as the phone dialing to fast thats possible. Only way for sure is to watch the ata status page. Or setup logging and see what you get.
	permalink · 2009-06-10 16:41:54 ·

v35_pilot
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Re: Higher number of calls going to fast busy signal?

said by dcurrey

:

If not in the dial plan the ata shouldn't be able to dial international call anyway. You have strings for both allow and disallow. First match wins.

Ah, okay. I had copied that dialplan from someone more in the know a few years ago.

I just don't know what to make about these busy signals. Getting more this morning. At this point even slow dialing results in the first two attempts going to fast busy.

permalink · 2009-06-11 14:04:05 · Print ·

dcurrey Premium join:2004-06-29	Re: Higher number of calls going to fast busy signal? Do the calls always complete if you hit #?
	permalink · 2009-06-11 14:16:52 ·

v35_pilot Whoops, there goes another AMU Premium join:2005-12-12 Fayetteville, NY ·ViaTalk ·Verizon FIOS ·Sprint Mobile Broa..	Re: Higher number of calls going to fast busy signal? said by dcurrey : Do the calls always complete if you hit #? At first they seemed to be completing with it but just yesterday I had a few, even when using the pound sign, that failed with the fast busy.
	permalink · 2009-06-11 14:25:49 ·

dcurrey Premium join:2004-06-29 1 edit	Re: Higher number of calls going to fast busy signal? nm
	permalink · 2009-06-11 14:36:58 ·

pende_tim Premium join:2004-01-04 Andover, NJ	Re: Higher number of calls going to fast busy signal? As the Bard once said "A pox upon thee" guy who posted the "Fair Weather Report" a few days ago! Just kidding... Tim -- The difference between genius and stupidity is that genius has its limits.
	permalink · 2009-06-11 14:42:08 ·

CajunWon

join:2005-12-30
Cary, NC

·ViaTalk

2 edits

I've been getting 'fast busy' on 7 digit dialing (~30% occurrence). But I think it has been my dialplan as I've been making frequent changes. The first attempt does not go to call logs. Odd that it always works on second try.

DTMF: of 3 ATAs, never has DTMF been a dialing issue, only issues have been with navigating automated systems once connected. On my Sipura ATA, under the Regional Tab:
DTMF Playback Level: -14
DTMF Playback Length:: .1
These were not the default settings.

edit: on Hightower

permalink · 2009-06-11 07:50:47 · Print ·

pende_tim Premium join:2004-01-04 Andover, NJ ·ProLog ·ViaTalk ·Verizon Online DSL 1 edit	I have had 3 fast busy signals today. Tech switched me to hightower last night because I could not call another VT number that was on the hightower server ~~toaster.~~ Prior to that, all was good. -- The difference between genius and stupidity is that genius has its limits.
	permalink · 2009-06-11 12:33:12 ·

SuperHemp join:2007-08-15 Burnt Hills, NY 1 edit	yea i am on galvatron and i have been getting alot of busy signals 7 or 11 digits long, now
	permalink · 2009-06-11 13:58:25 ·

ekf

join:2003-07-10
Little Rock, AR

said by v35_pilot

In the last two weeks, 90% of the calls I make are going to fast busy. Nothing on my end has changed since it was last working properly. I dial 7 digits usually. I have the Linksys PAP2 provisioned by Viatalk, DLink dir-655, sbc dls modem.

This morning I had no voicemail for a time.

I've been on since last August, and mostly satisfied. However, I'm getting tired of them breaking my service and then giving me the same damn canned support response and going through the same hoops before they will fix what they broke.

permalink · 2009-06-11 18:26:54 · Print ·

v35_pilot
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Re: Higher number of calls going to fast busy signal?

said by ekf

:

In the last two weeks, 90% of the calls I make are going to fast busy. Nothing on my end has changed since it was last working properly. I dial 7 digits usually. I have the Linksys PAP2 provisioned by Viatalk, DLink dir-655, sbc dls modem.

I have to agree with your current stats. This is getting worse for me this week and especially today.

I know... I know. I need to call support and open a ticket, then spend valuable time going through the first 10 bullet points of the script saying, "I did that already. I did that already."

permalink · 2009-06-11 18:36:50 · Print ·

v35_pilot Whoops, there goes another AMU Premium join:2005-12-12 Fayetteville, NY	I cannot get through any calls at all now. Slow busy this time for every call I make, including VT support.
	permalink · 2009-06-11 18:38:48 ·

v35_pilot
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3 edits

Re: Higher number of calls going to fast busy signal?

said by v35_pilot

:

I cannot get through any calls at all now.

Okay, one caller ahead of me, the rep was excellent, and the problem was that for some reason both my channels were showing as open even though no one was on the phone.

The rep explained that something prevented the termination packets when the calls ended from reaching their system and therefore the channels remained open, resulting in no more outbound calls.

edit: This is the first time this has happened to me in 3 years of being a customer and my adapter is still in the DMZ, meaning it wasn't my firewall that stopped these packets.

He cleared those and phone service returned.

I then explained the issue of the 'fast busys' and he made some adjustments to timing parameters. I will report back here if that seems to help.

permalink · 2009-06-11 18:51:43 · Print ·

v35_pilot Whoops, there goes another AMU Premium join:2005-12-12 Fayetteville, NY ·ViaTalk ·Verizon FIOS ·Sprint Mobile Broa..	Re: Higher number of calls going to fast busy signal? said by v35_pilot : I then explained the issue of the 'fast busys' and he made some adjustments to timing parameters. I will report back here if that seems to help. It has been five days since the timing parm changes made by the rep and not one call has ended in a fast busy. I am hopeful that this may have been my resolution.
	permalink · 2009-06-16 13:25:12 ·

gbuffum

join:2003-10-20
South Burlington, VT

·ViaTalk

I was having problems with fast busy signals and called a couple days ago - they did the same thing, switch a few parameters/etc. I am a provisioned customer and have to say the Viatalk quality has gone down hill over the past couple months. Things were working great for a while, then all of a sudden something changes somewhere that their system cannot resolve without a call to customer support.

Come on Viatalk, please resolve the reliability problems with your system!

permalink · 2009-06-12 07:34:30 ·

v35_pilot Whoops, there goes another AMU Premium join:2005-12-12 Fayetteville, NY ·ViaTalk ·Verizon FIOS ·Sprint Mobile Broa..	Re: Higher number of calls going to fast busy signal? said by gbuffum : I was having problems with fast busy signals and called a couple days ago - they did the same thing, switch a few parameters/etc. Did those changes seem to make a difference for you or are you still experiencing the same number of unsuccessful calls?
	permalink · 2009-06-12 07:40:28 ·

SuperHemp join:2007-08-15 Burnt Hills, NY ·ViaTalk	Re: Higher number of calls going to fast busy signal? said by v35_pilot : Did those changes seem to make a difference for you or are you still experiencing the same number of unsuccessful calls? I called tech support a couple of days ago, they did the same, adjust some stuff but still did not fix the issue ...
	permalink · 2009-06-12 08:28:01 ·

gbuffum join:2003-10-20 South Burlington, VT	Not sure yet if the problems are totally fixed - haven't used the home phone much the last couple days - I'll let you know later today or tomorrow as it should be getting using heavily from this point forward.
	permalink · 2009-06-12 09:29:07 ·

CajunWon join:2005-12-30 Cary, NC ·ViaTalk	Re: Higher number of calls going to fast busy signal? Since changing my dail plan, as shown on pg 1 of this thread, I've not had 7 digit dialing issues. This plan inserts 1919 to the start of any 7 digit dialing -therefore my ATA dials 11 digits instead of 7. 7 digits may have been a temporary issue, as no longer having this issue on Line 2 which allows 7 digit dialing.
	permalink · 2009-06-12 10:18:35 ·

dcurrey
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·ViaTalk

4 edits

Re: Higher number of calls going to fast busy signal?

I am thinking this may be an issue with VT servers not get 11 digits.

My ata always sends 11 digits except with speed dial (the only place I have hit this issue)

Pap2 shows
Call 1 State: Invalid
Call 1 Tone: Ring Back (or reorder)

Whats really odd is this only seems to happen to speed dial *04. Tried several times today. Granted the line could be actually busy but I don't think invalid would show up on status page. Call doesn't make it to VT cp.

Went to speed dial *01 and it worked went back to speed dial *04 and it worked.

Seems this started shortly after outbound routing could be related.

Other possiblity is the back end database is being overloaded dealing with the outbound call routing rules and timing out.

permalink · 2009-06-12 10:25:24 · Print ·

gbuffum join:2003-10-20 South Burlington, VT	My family has been using the phone and haven't had any complaints since I last posted. I assume the problem has been resolved.
	permalink · 2009-06-17 07:52:19 ·

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