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[BC] Alex or Alyx Shaw customer support representitive »
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Ash3r

join:2007-08-02

1 edit
reply to Synxernal
Re: Confused about my new Shaw bill

This is where most people do get confused! Just give us a call and we would be more then happy to explain it to you.


fan13027

join:2008-10-26
Winnipeg, MB
·Shaw

reply to Synxernal
said by Synxernal See Profile :

I recently upgraded my Shaw bundle from Lite Speed to High Speed and was told there was a $11 increase. But I did the math and it increased by $14.95. Am I overpaying?
Did you change service in the middle of a billing cycle? The way they bill for a month in advance, you're probably paying the $11 increase for the NEXT billing cycle PLUS $3.95 for a partial month of new service in the CURRENT billing cycle.

ErikRP

join:2004-11-06
Winnipeg, MB
reply to pfk505
I've had other cable companies over the years and those bills were about as confusing as Shaw's. Either it's the same system and/or the nature of the beast.

I look at the total and if it doesn't bother me I pay it.

pfk505

join:2005-12-06
Victoria, BC

reply to Synxernal
Shaw has the most confusing billing system of any company I've ever dealt with. I'm a smart guy, and even I'm convinced at times that I'm overpaying. The month-ahead billing scheme, coupled with changes in my service along with recent rate hikes make for horrific bills. I guess its just me since I dont seem to hear similar stories from others, but I just shrug and pay them now, still convinced I'm paying too much every month.

stolen

join:2004-04-12
Calgary, AB
reply to Synxernal
Call shaw, they'll explain it for you.

Synxernal

join:2004-06-14
Vancouver, BC

I recently upgraded my Shaw bundle from Lite Speed to High Speed and was told there was a $11 increase. But I did the math and it increased by $14.95. Am I overpaying?

Billing-Basic Cable 33.95 $33.95
Billing-Additional Outlets 5.00 $38.95
Billing-Bundle Discount 19.90- $19.05
Billing-High-Speed Lite Intern 24.95 $44.00
Billing-Fairchild/Talentvision 18.95 $62.95
Billing-Shaw Digital Terminal 2.95 $65.90
Billing-Provincial Tax 1.89 $67.79
Billing-G.S.T. 3.30 $71.09
Change In Service-Basic Cable 33.95- $37.14
Change In Service-Additional O 5.00- $32.14
Change In Service-Bundle Disco 19.90 $52.04
Change In Service-High-Speed L 24.95- $27.09
Change In Service-Fairchild/Ta 18.95- $8.14
Change In Service-Basic Cable 33.95 $42.09
Change In Service-Additional O 5.00 $47.09
Change In Service-Bundle Disco 16.95- $30.14
Change In Service-Fairchild/Ta 18.95 $49.09
Change In Service-High-Speed I 46.95 $96.04
Change In Service-Internet Pro 5.00- $91.04
Change In Service-Internet Pro 7.05- $83.99
Change In Service-Provincial T 0.90 $84.89
Change In Service-G.S.T. 0.65 $85.54

I also noticed down the 5th line of the "Change In Service", there's $8.14 remaining. Where is that figure coming from?

If anybody could help explain my bill for me, it would be greatly appreciated. Thanks!
Forums » O Canada! » Canadian » Shaw[BC] Alex or Alyx Shaw customer support representitive »
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