nanoflower
join:2002-07-14
30876
| reply to CocoaVanilla
Re: meh
I think you are making an assumption that the CSR could do that. Maybe they could turn it on and then turn it off after a few minutes or they may not have that power. In any case I'm certain the CSR doesn't have the power to do that without getting in serious trouble. His/Her manager may be able to do that without getting in trouble (since the past due bill is still there) but I'm pretty sure the CSR couldn't do it. That suggests either the CSR should have escalated the call or the sherriff should have asked for it to be escalated. |
