said by fiberguy 
:The way I see it, Verizon didn't apologize nor should they have.
The ONLY thing I see that could have been done was that the CSR could have either escalated the call or gave out the number to that hot-line in-case the Sheriff wasn't aware of it, or didn't have the number. (I tend to believe that these law enforcement agencies are aware of how to talk to departments on important matters.. after all they do deal with them all the time)
Maybe some of the bigger departments but a lot of the smaller outfits probably don't call cell phone providers on a daily basis.
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