This is really great and refreshing news. I think Comcast is attempting to get better press. Maybe its the FIOS.
I agree. I've never understood why larger companies don't embrace their technical user base and reach out to them. Duopoly aside, we hold a large sway over who our family, friends, and neighbors choose as their service provider.
Comcast, "sucking balls" aside (see post below), has really done a good job of responding to the concerns of their technical user base.
