 TransmasterDon't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
1 edit | Good show I keep telling friends I have in management at Qwest they should do this but so far the upper-upper management has blown them off. Figures.
A friend of mine who is a snowbird in Arizona was having a problem with his connection, I don't remember which cable outfit he has but I suggested he go to the dedicated forum for that outfit here. He did this and was guickly contacted by someone from the company, they determinded it was a software problem and not the cable. Knowing this he was able to fix it. To say the least he was astonished, and pleased by this. |
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 MattAll noise, no signal.Premium
join:2003-07-20
Jamestown, NC
kudos:12 | said by Transmaster:I keep telling friends I have in management at Qwest they should do this but so far the upper-upper management has blown them off. Figures. Understandably, most companies are unwilling to lose control of their support channels. What happens if all of a sudden DSLR went under or when it became the de-facto point for support, Justin decided to charge the company to have an official presence?
I think a very elegant solution to the problem is to have a small group of people whose job it is to frequent the popular technical forums and generally represent the online support face of a company. I really believe that is where support is heading. |
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TransmasterDon't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY | I told my friends Qwest could head off a lot of bad blood if they just monitored these forums to see if there are customer issues. Just the fact people knew they could get the ear of upper management would be money in the bank in what it would mean to their customers.
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I am quite sure now that often, very often, in matters concerning religion and politics a man's reasoning powers are not above the monkey's.
- Mark Twain in Eruption |
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