 SND2005Premium
join:2001-09-15
Im Over Here
 ·CWLab
| Not helpful... While its nice to have another "portal" to additional support, I think that not being able to see at least some portion of the posts make this pointless.
The beauty of the BBR forums is that it is a community of users. You get to see comments/questions from many different people.
Wouldn't it make sense to allow us to view another persons problem and see the response? Something like this would help the "community". I understand the need to keep personal details "private", but that could be done in a IM or some other way.
Allowing totally private support at this site smells like pure, FREE PR spin for Comcast. |
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 djrobx
join:2000-05-31
Valencia, CA
kudos:1
·Verizon Wireless..
 ·RoadRunner Cable
 ·AT&T U-Verse
 ·VOIPo
·PHONE POWER
| The Direct forums are a great idea, but I must say having them really hurt the AT&T West forum. Techs stopped conversing in the "public" forum, and people rarely come back to post what solved their problems in the open for all to see.
That said, I'm not sure I can think of a better solution to allowing a group of techs access to what may be private account information. If Comcast gives us decent techs, it will be a nice alternative to the regular support channels.
--
AT&T U-Hearse
Your funeral. Delivered.
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 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:5
 ·Fairpoint Commun..
 ·Hollis Hosting
| said by djrobx:I must say having them really hurt the AT&T West forum. Techs stopped conversing in the "public" forum, and people rarely come back to post what solved their problems in the open for all to see. Interesting, that does not seemed to have happened as much in the Verizon forum. Being in New England would like to see FairPoint do the same but I'm not holding my breath.
I don't have a problem keeping Direct forums private, that makes it easier to exchange personal information.
It is frustrating when posters don't following up when issue is resolved as a way to help others. This is especially a problem with drive-by anon posters.
/tom |
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