| Thank you for the kind welcome I would like to thank the great BBR staff for making this a reality. For me BBR has always been the place to learn from a great community. I have been a member long before joining Comcast and I am very excited to see this next step. My team and I look forward to working with each of you to create the right experience. As many of you are aware we have been helping people throughout the internet for a long time. Within BBR we tried to do this more privately (I have a strong belief that forums are about peer or community assistance and we never wanted to impact the community feel), but the private forum seems to be the best way to go. Many of you already know Steve and George from my team. You will also see Bill, Sherri and myself helping out. From the engineering side, Jason will also be available in the Comcast Direct Forum.
I always welcome positive and negative feedback to help us to improve the Customer Experience through all communications channels. Please feel free to email me or my team at the addresses below.
Frank Eliason
Comcast
My email is Frank_Eliason@cable.comcast.com and the email to my team is We_Can_Help@cable.comcast.com |
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 Travelfan1RIP Analog Go Digital
join:2005-08-23
Woodbridge, NJ | Even thought I haven't been a Comcast customer since April, I'd like to say that I think that's definitively a step in the right direction. Congratulations Frank Eliason for expanding the communication channels with Comcast customers, current, past and future ones!
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Dish Network - Gold 250/Gold HD + Platinium HD
Verizon DSL |
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 syslockPremium
join:2007-02-03
Ann Arbor, MI
 ·Comcast
1 edit | reply to comcastcares
Thanks for the additional outlet for getting support issues resolved.
Comcast has some great people in their call centers that are more than willing to help and follow up, but because of all the 'You will Up Sell CDV and everything else or be fired', it makes for a very scary place to work.
Regional is more worried about the numbers than the type of support given. As long as those number are good... Our support is good too. Yeah right. Not....
The tech call centers never use to be like this.
Credospeak has been useless and no real change was ever seen from it. Thats why people are up on the support boards screaming and yelling for help. Your cripple your call center techs and they are unable to help because the call is longer than 8 min and they have to take that next call and upsell too, all for the sake of the numbers.
And you wonder why turnover is so high at the call centers.
Or maybe not....
Glad your here because I know the call center techs have their hands tied. |
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