fiberguy
My views are my own.
Premium
join:2005-05-20
2 edits | reply to nocabletelcoboi2
Re: Adios
US West/Qwest has plenty of documented history of outrageous service issues..
Like I said.. Google it.. enjoy your research.. and really.. knock it off, you're not cute.
»en.wikipedia.org/wiki/US_West
Criticisms of U S WEST
Despite the rapid growth and waves of technology, U S WEST began to capture the ire of many customers and even some of the states in which they operated.
U S WEST, in several complaints that landed the company in court, was accused of failing to meet service needs within a reasonable time frame and of practicing predatory billing and collection methods. While the company often claimed that subscriber demands were often greater than their ability to fulfill orders, many critics pointed to high profit margins, spending on bring-to-market technology and lackluster investment in customer support. Critics also accused the company of monopoly-like practices. The charge of monopoly practices was considered quite serious, since the US Courts had specifically broken up the AT&T/Bell operating companies in order to eliminate or minimize such monopolistic effects.
The company was fined multiple times by the State of Oregon for these practices during the 1990s. U S WEST was also, at several times, involved in smaller litigation with other states within its service area for similar complaints from customers.
In business-to-business matters, U S WEST also had a rather sullied reputation shortly before its demise. Namely, Qwest, MCI and smaller CLECs who had recently been allowed to offer local service within U S WEST's service area (as a result of the Telecommunications Act of 1996) complained to the FCC that U S WEST was uncooperative in releasing their formerly owned lines to these new companies. These types of complaints landed U S WEST in court yet again and offered the complex question of whether or not the government could legally offer the sale of owned property to other companies in the event of deregulation. |
