Tom K
@verizon.net
| [connectivity] Westell 327w DSL Modem Possibly Failing
Hello, this is Tom K :D
I have been using a Westell 327w DSL Modem for nearly five years. It is connected to only one desktop PC using the Ethernet connection. Wireless service is disabled. After nearly three weeks of contacting my ISP, Verizon Online, with complaints of constantly intermittant DSL service and very slow (Speed should be around 760 kbps, but it has only reached about 352 kbps and has dropped as low as 25 kbps) internet speed, I was told by a "technician" earlier this week that his "best guess" was that the modem is failing. However, no tests performed have proved this. I am copying a diagnostic log from late last night during a time this poor performance was occurring. If someone could please review the log and help me to understand what is taking place, I would appreciate it.
Diagnostic LogDate: May 27, 2009
Time: 17:30:39
All Entries
CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... Up
Connection Type......... PPPoE
Time set from............. Local
Time since last boot.... 0 days, 0 hrs: 12 mins: 36 secs
EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
WED MAY 27 05:08:21 2009
Setting System clock to Local time WED MAY 27 05:08:21 2009
WED MAY 27 05:08:21 2009
PPP CONNECTED on VPI 0 VCI 35
WED MAY 27 05:08:21 2009
Connecting session(0): My Connection due to dsl Restart
WED MAY 27 05:08:12 2009
Disconnecting session(-1): due to PADT received
WED MAY 27 05:08:12 2009
Received PADT for session id 37484
WED MAY 27 05:08:12 2009
PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down
WED MAY 27 05:08:12 2009
Disconnecting session(0): My Connection due to dsl Restart
WED MAY 27 05:08:03 2009
US Atten: 31.5 DS Atten: 62.0
WED MAY 27 05:08:03 2009
US Margin: 26.0 DS Margin: 5.0
WED MAY 27 05:08:03 2009
US Tx Power: 11.0 DS Tx Power: 10.1
WED MAY 27 05:08:03 2009
US DSL Rate: 160 kbits/sec DS DSL Rate: 32 kbits/sec
WED MAY 27 05:08:03 2009
WanMgr reports DSL is UP
WED MAY 27 05:07:44 2009
WanMgr reports DSL is Down
WED MAY 27 05:07:04 2009
Setting System clock to Local time WED MAY 27 05:07:03 2009
WED MAY 27 05:07:03 2009
PPP CONNECTED on VPI 0 VCI 35
WED MAY 27 05:07:03 2009
Connecting session(0): My Connection due to dsl Restart
WED MAY 27 05:06:54 2009
Disconnecting session(-1): due to PADT received
WED MAY 27 05:06:54 2009
Received PADT for session id 36839
WED MAY 27 05:06:54 2009
PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down
WED MAY 27 05:06:54 2009
Disconnecting session(0): My Connection due to dsl Restart
WED MAY 27 05:06:45 2009
US Atten: 31.5 DS Atten: 61.0
WED MAY 27 05:06:45 2009
US Margin: 27.0 DS Margin: 6.0
WED MAY 27 05:06:45 2009
US Tx Power: 10.6 DS Tx Power: 14.5
WED MAY 27 05:06:45 2009
US DSL Rate: 160 kbits/sec DS DSL Rate: 448 kbits/sec
WED MAY 27 05:06:45 2009
WanMgr reports DSL is UP
WED MAY 27 05:06:20 2009
WanMgr reports DSL is Down
WED MAY 27 05:06:18 2009
US Atten: 31.5 DS Atten: 61.0
WED MAY 27 05:06:18 2009
US Margin: 26.0 DS Margin: 6.0
WED MAY 27 05:06:18 2009
US Tx Power: 10.6 DS Tx Power: 14.6
WED MAY 27 05:06:18 2009
US DSL Rate: 160 kbits/sec DS DSL Rate: 416 kbits/sec
WED MAY 27 05:06:18 2009
WanMgr reports DSL is UP
WED MAY 27 05:06:17 2009
LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count= 3)
WED MAY 27 05:05:59 2009
WanMgr reports DSL is Down
WED MAY 27 04:58:40 2009
Setting System clock to Local time WED MAY 27 04:58:38 2009
WED MAY 27 04:58:40 2009
Set time zone offset to -4:00.
WED MAY 27 04:58:11 2009
Setting System clock to Network time WED MAY 27 08:58:09 2009
WED MAY 27 04:58:11 2009
PPP CONNECTED on VPI 0 VCI 35
WED MAY 27 04:58:10 2009
Connecting session(0): My Connection due to dsl Restart
WED MAY 27 04:57:53 2009
Disconnecting session(0): My Connection due to PADT received
WED MAY 27 04:57:53 2009
Received PADT for session id 36786
WED MAY 27 04:57:53 2009
PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down
WED MAY 27 04:57:39 2009
Setting System clock to Network time WED MAY 27 08:57:37 2009
WED MAY 27 04:57:38 2009
PPP CONNECTED on VPI 0 VCI 35
WED MAY 27 04:57:38 2009
Connecting session(0): My Connection due to AlwaysOn
WED MAY 27 04:57:27 2009
US Atten: 31.5 DS Atten: 61.0
WED MAY 27 04:57:27 2009
US Margin: 26.0 DS Margin: 6.0
WED MAY 27 04:57:27 2009
US Tx Power: 10.6 DS Tx Power: 14.6
WED MAY 27 04:57:27 2009
US DSL Rate: 160 kbits/sec DS DSL Rate: 544 kbits/sec
WED MAY 27 04:57:27 2009
WanMgr reports DSL is UP
WED MAY 27 04:57:11 2009
WanMgr reports DSL is Down
WED MAY 27 04:57:06 2009
US Atten: 31.5 DS Atten: 62.0
WED MAY 27 04:57:06 2009
US Margin: 27.0 DS Margin: 7.0
WED MAY 27 04:57:06 2009
US Tx Power: 10.6 DS Tx Power: 15.3
WED MAY 27 04:57:06 2009
US DSL Rate: 160 kbits/sec DS DSL Rate: 864 kbits/sec
WED MAY 27 04:57:06 2009
WanMgr reports DSL is UP
WED MAY 27 04:56:53 2009
Model Number: A90-327W15-06
WED MAY 27 04:56:53 2009
Software Version: VER:03.00.63a
WED MAY 27 04:56:53 2009
Product: WireSpeed Data Gateway Model: 4 Port Gateway
end of diagnostic log file
Physical symptons: Very slow to no DSL service. Modem Lights: DSL light: occasionally blinks steadlily especially during page opens and downloads, Internet: Sometimes on, sometimes off, and occasionally blinks especially during page opens and downloads. E1: sometimes rapidly flutters. Power: Steady green.
Essentially, I am trying to determine if I need to replace the modem or if the problem really exists at the Verizon "Central Office". The "technician"s have conflicted each other.
Thank you to anyone who can help me with this issue. |
