Re: [connectivity] Westell 327w DSL Modem Possibly Failing

Fri, 31 Jul 2009 18:09:04 EDT

INtech posted : What did you find out? Missing/bad filters? Don't leave us hanging. We could learn something if you update this.

Re: [connectivity] Westell 327w DSL Modem Possibly Failing

Thu, 28 May 2009 01:39:43 EDT

Telcoguru posted : First of all you are not even getting you full download speed which should be 864 and your download noise margin is too low which is causing disconnects. If you can retest from your NID. Try that first otherwise you are going to need a service call.

[connectivity] Westell 327w DSL Modem Possibly Failing

Wed, 27 May 2009 22:40:06 EDT

anon posted : Hello, this is Tom K :D

I have been using a Westell 327w DSL Modem for nearly five years. It is connected to only one desktop PC using the Ethernet connection. Wireless service is disabled. After nearly three weeks of contacting my ISP, Verizon Online, with complaints of constantly intermittant DSL service and very slow (Speed should be around 760 kbps, but it has only reached about 352 kbps and has dropped as low as 25 kbps) internet speed, I was told by a "technician" earlier this week that his "best guess" was that the modem is failing. However, no tests performed have proved this. I am copying a diagnostic log from late last night during a time this poor performance was occurring. If someone could please review the log and help me to understand what is taking place, I would appreciate it.

Diagnostic LogDate: May 27, 2009
Time: 17:30:39 
All Entries
 
        CURRENT MODEM STATUS
 
        DSL Modem Status.......  Up
 
        PPP Session Status......  Up
 
        Connection Type.........  PPPoE
 
        Time set from.............  Local
 
        Time since last boot....  0 days, 0 hrs: 12 mins: 36 secs
 
EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
WED MAY 27 05:08:21 2009
      Setting System clock to Local time WED MAY 27 05:08:21 2009
 
WED MAY 27 05:08:21 2009
      PPP CONNECTED on VPI 0 VCI 35 
 
WED MAY 27 05:08:21 2009
      Connecting session(0): My Connection due to dsl Restart
 
WED MAY 27 05:08:12 2009
      Disconnecting session(-1):  due to PADT received
 
WED MAY 27 05:08:12 2009
      Received PADT for session id 37484
 
WED MAY 27 05:08:12 2009
      PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down
 
WED MAY 27 05:08:12 2009
      Disconnecting session(0): My Connection due to dsl Restart
 
WED MAY 27 05:08:03 2009
      US Atten:     31.5 DS Atten:     62.0
 
WED MAY 27 05:08:03 2009
      US Margin:     26.0 DS Margin:      5.0
 
WED MAY 27 05:08:03 2009
      US Tx Power:     11.0 DS Tx Power:     10.1
 
WED MAY 27 05:08:03 2009
      US DSL Rate:  160 kbits/sec DS DSL Rate:   32 kbits/sec
 
WED MAY 27 05:08:03 2009
      WanMgr reports DSL is UP
 
WED MAY 27 05:07:44 2009
      WanMgr reports DSL is Down
 
WED MAY 27 05:07:04 2009
      Setting System clock to Local time WED MAY 27 05:07:03 2009
 
WED MAY 27 05:07:03 2009
      PPP CONNECTED on VPI 0 VCI 35 
 
WED MAY 27 05:07:03 2009
      Connecting session(0): My Connection due to dsl Restart
 
WED MAY 27 05:06:54 2009
      Disconnecting session(-1):  due to PADT received
 
WED MAY 27 05:06:54 2009
      Received PADT for session id 36839
 
WED MAY 27 05:06:54 2009
      PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down
 
WED MAY 27 05:06:54 2009
      Disconnecting session(0): My Connection due to dsl Restart
 
WED MAY 27 05:06:45 2009
      US Atten:     31.5 DS Atten:     61.0
 
WED MAY 27 05:06:45 2009
      US Margin:     27.0 DS Margin:      6.0
 
WED MAY 27 05:06:45 2009
      US Tx Power:     10.6 DS Tx Power:     14.5
 
WED MAY 27 05:06:45 2009
      US DSL Rate:  160 kbits/sec DS DSL Rate:  448 kbits/sec
 
WED MAY 27 05:06:45 2009
      WanMgr reports DSL is UP
 
WED MAY 27 05:06:20 2009
      WanMgr reports DSL is Down
 
WED MAY 27 05:06:18 2009
      US Atten:     31.5 DS Atten:     61.0
 
WED MAY 27 05:06:18 2009
      US Margin:     26.0 DS Margin:      6.0
 
WED MAY 27 05:06:18 2009
      US Tx Power:     10.6 DS Tx Power:     14.6
 
WED MAY 27 05:06:18 2009
      US DSL Rate:  160 kbits/sec DS DSL Rate:  416 kbits/sec
 
WED MAY 27 05:06:18 2009
      WanMgr reports DSL is UP
 
WED MAY 27 05:06:17 2009
      LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count= 3)
 
WED MAY 27 05:05:59 2009
      WanMgr reports DSL is Down
 
WED MAY 27 04:58:40 2009
      Setting System clock to Local time WED MAY 27 04:58:38 2009
 
WED MAY 27 04:58:40 2009
      Set time zone offset to -4:00.
 
WED MAY 27 04:58:11 2009
      Setting System clock to Network time WED MAY 27 08:58:09 2009
 
WED MAY 27 04:58:11 2009
      PPP CONNECTED on VPI 0 VCI 35 
 
WED MAY 27 04:58:10 2009
      Connecting session(0): My Connection due to dsl Restart
 
WED MAY 27 04:57:53 2009
      Disconnecting session(0): My Connection due to PADT received
 
WED MAY 27 04:57:53 2009
      Received PADT for session id 36786
 
WED MAY 27 04:57:53 2009
      PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down
 
WED MAY 27 04:57:39 2009
      Setting System clock to Network time WED MAY 27 08:57:37 2009
 
WED MAY 27 04:57:38 2009
      PPP CONNECTED on VPI 0 VCI 35 
 
WED MAY 27 04:57:38 2009
      Connecting session(0): My Connection due to AlwaysOn
 
WED MAY 27 04:57:27 2009
      US Atten:     31.5 DS Atten:     61.0
 
WED MAY 27 04:57:27 2009
      US Margin:     26.0 DS Margin:      6.0
 
WED MAY 27 04:57:27 2009
      US Tx Power:     10.6 DS Tx Power:     14.6
 
WED MAY 27 04:57:27 2009
      US DSL Rate:  160 kbits/sec DS DSL Rate:  544 kbits/sec
 
WED MAY 27 04:57:27 2009
      WanMgr reports DSL is UP
 
WED MAY 27 04:57:11 2009
      WanMgr reports DSL is Down
 
WED MAY 27 04:57:06 2009
      US Atten:     31.5 DS Atten:     62.0
 
WED MAY 27 04:57:06 2009
      US Margin:     27.0 DS Margin:      7.0
 
WED MAY 27 04:57:06 2009
      US Tx Power:     10.6 DS Tx Power:     15.3
 
WED MAY 27 04:57:06 2009
      US DSL Rate:  160 kbits/sec DS DSL Rate:  864 kbits/sec
 
WED MAY 27 04:57:06 2009
      WanMgr reports DSL is UP
 
WED MAY 27 04:56:53 2009
      Model Number: A90-327W15-06
 
WED MAY 27 04:56:53 2009
      Software Version: VER:03.00.63a
 
WED MAY 27 04:56:53 2009
      Product: WireSpeed Data Gateway  Model: 4 Port Gateway
 
end of diagnostic log file

Physical symptons: Very slow to no DSL service. Modem Lights: DSL light: occasionally blinks steadlily especially during page opens and downloads, Internet: Sometimes on, sometimes off, and occasionally blinks especially during page opens and downloads. E1: sometimes rapidly flutters. Power: Steady green.

Essentially, I am trying to determine if I need to replace the modem or if the problem really exists at the Verizon "Central Office". The "technician"s have conflicted each other.

Thank you to anyone who can help me with this issue.

Topic '[connectivity] Westell 327w DSL Modem Possibly Failing' in forum 'Verizon Online DSL' - dslreports.com

Re: [connectivity] Westell 327w DSL Modem Possibly Failing

Re: [connectivity] Westell 327w DSL Modem Possibly Failing

[connectivity] Westell 327w DSL Modem Possibly Failing