adsldog
join:2000-12-01
Woodstock, GA
4 edits | It would be nice if they could actually help!! I ask a simple question and they told me "go to the web site and this is the best way to answer your question." If the web site had answered my question I would not have ask it here they are still a bunch of idiots that know nothing about customer service. And I have been a IT help desk Manager for over 15 years (No I do not work for a competitor, I work for a mobile technology company that has nothing to do with ISP's) and consistently Comcast has the worst customer service and help desk I have ever seen. One company I worked for ask 10 people to write down your best customer service experience and your worst customer service experience in a training class. The best varied but to no surprise 10 out of 10 the worst was Comcast. I for one have had enough. I moved in with my girl friend and she had Comcast, who I had dropped many years ago, so I gave them another chance because she had the triple play bundle and I upgraded her to HD and DVR taking her bill from $125 a month to $180 a month, (I pay for the whole bill now). ( I also bought 2 HD TVs) Now coming from Direct TV HD and DVR selection to Comcast is like going from DSL to dial up. Comcast has little if no HD channels I pay for HBO one HD Chanel and no on Demand HBO, that is just sad. So now what I will be doing, magicJack the home phone 90% of our calls are cell anyway, Dish or Direct TV HD and DVR and Naked DSL 3mbps. Home phone=$20 per year, TV= approx $70-$80 per month with a lot more HD channels and 10 times better customer service, Naked DSL 3mbps=$42.95 per month+extra fees=$45 tops. Total= $125 per month + one time $20 at the most for better customer service and better HD.
Just as a reference this was my question and post, the website had just run me in circles and never gave me a clear answer because I have a very old modem that I know will not support Docsis 3.0 and my speed has not changed one bit in over a year.
Question:[We have HD and DVR but the HD channels are very few, no where near what we had with Direct TV in Woodstock, Ga. Will Docsis 3.0 improve that and when will it be available in the 30064 zip code area?]
Comcast answer:[The best way to check availability is through our site @ www.comcast.com/fastestfast/]( site tells me nothing)
My reply:[That is all well and good but I ask you not the web sit. If I had found what I wanted on the web site or talking to one of your reps on the phone who had no clue I would not have ask on this site. So I can see this is just one more PR stunt for your company that has failed like the rest. Thanks for the no answer to my question.]
And now you know the rest of the story!!
***Update***
Someone did give a good answer today.
[adsldog,
We are currently migrating a lot of the analog channels to digital spectrum i hope and freeing space for more future HD channels.
Docsis 3.0 is strictly for our internet infrastructure and nothing to do with HD channels. As far as when Docsis 3.0 will reach your area, we currently have no ETA but we are anticipating 65% of Docsis 3.0 upgrade by the end of the year.
I hope this clears up any confusion. If you want, I can call and explain this over the phone. What is the best contact number?
Thanks.
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ComcastSteve] |
