 syslockPremium
join:2007-02-03
Ann Arbor, MI
 ·Comcast
1 edit | reply to comcastcares
Re: Thank you for the kind welcome Thanks for the additional outlet for getting support issues resolved.
Comcast has some great people in their call centers that are more than willing to help and follow up, but because of all the 'You will Up Sell CDV and everything else or be fired', it makes for a very scary place to work.
Regional is more worried about the numbers than the type of support given. As long as those number are good... Our support is good too. Yeah right. Not....
The tech call centers never use to be like this.
Credospeak has been useless and no real change was ever seen from it. Thats why people are up on the support boards screaming and yelling for help. Your cripple your call center techs and they are unable to help because the call is longer than 8 min and they have to take that next call and upsell too, all for the sake of the numbers.
And you wonder why turnover is so high at the call centers.
Or maybe not....
Glad your here because I know the call center techs have their hands tied. |
