sigh...call logs not working...again in ViaTalk http://www.dslreports.com/forum/r22456833 en Sat, 05 Dec 2009 00:01:07 EDT Sat, 05 Dec 2009 00:01:07 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22649606 dcurrey : Might want to double check the CP to make sure they didn't turn voicemails off when looking at you account. If not try toggling the setting off then back on.]]> http://www.dslreports.com/forum/remark,22649606 Fri, 03 Jul 2009 12:32:17 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22649588 RogerD : Had a friend call and he's set up with Incoming Call Routing to another number. Call log shows as ANSWERED (Blacklist). I'm told that's how all calls setup with Incoming Call Routing is listed. A bit misleading, but at least unique.

My calls are not making it to VM so going to presume that work when fixed.]]> http://www.dslreports.com/forum/remark,22649588 Fri, 03 Jul 2009 12:27:30 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22645961 unknvoip :
said by ptrowski See Profile :

said by RogerD See Profile :

Anyone else notice the lack of postings from VT people lately?
The forum overall has been slow, so that may be one reason. Just a guess!
It's been so slow that even the trolls have taken to PMs. :)

Times like this make me think that some of the individual groups should be collapsed back into the general VoIP forum: »VOIP Tech Chat

The overall volume there is not that great either.]]> http://www.dslreports.com/forum/remark,22645961 Thu, 02 Jul 2009 16:09:50 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22645888 ptrowski :
said by RogerD See Profile :

Not seeing that detail. Submitted ticket...

Anyone else notice the lack of postings from VT people lately?
The forum overall has been slow, so that may be one reason. Just a guess!
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org]]> http://www.dslreports.com/forum/remark,22645888 Thu, 02 Jul 2009 15:53:50 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22645860 RogerD : Ticket ID: MQX-71423

Got a response:

Even if you do not have a device registered at the time of a call, the call will be sent to the server to which you were last registered for processing. If you register a device to any of the aforementioned servers and then disconnect that device, you will see the correct enhanced portion of the call logs.


I used the info shown for EyeBeam to configure my IP Phone (Chicago-6) and that appears to be why I'm not getting the new format.

Good response time! :)]]> http://www.dslreports.com/forum/remark,22645860 Thu, 02 Jul 2009 15:49:21 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22641779 RogerD : Not seeing that detail. Submitted ticket...

Anyone else notice the lack of postings from VT people lately?]]> http://www.dslreports.com/forum/remark,22641779 Wed, 01 Jul 2009 19:54:48 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22640381 dcurrey : Ok I did a couple of test.

Outbound Routing showed up
Blacklist showed up. Technically this should say forwarded. Had call from cell forwarded to another number
Voicemail showed up.
Click for full size
]]> http://www.dslreports.com/forum/remark,22640381 Wed, 01 Jul 2009 15:19:25 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22640297 RogerD : As stated above, all I see is Answered or Failed in the call logs. I do not use Network Unavailable Failover since I almost never have an ATA/IP Phone connected and I want calls filtered/forwarded according to the settings.

Can anyone confirm that their call logs show calls going to VM or being forwarded (other than NUForward)?]]> http://www.dslreports.com/forum/remark,22640297 Wed, 01 Jul 2009 15:04:45 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22640071 unknvoip : I just wanted to follow up that it seems the issues with the enhanced call logs seem to be worked out. I received a call on my cell today I didn't expect I would get. Turns out there was an internet interruption at home and the call was forwarded to my failover number (my cell).

A check of my logs show an indicator of the call and that it went to 'NUForward'.

On a side note, the Network Unavailable Forwarding is just about the most important feature to ensure we can still get calls when the Power or Cable company's lines crap the bed.]]> http://www.dslreports.com/forum/remark,22640071 Wed, 01 Jul 2009 14:19:31 EDT Re: sigh...call logs not working...again... still? http://www.dslreports.com/forum/remark,22627796 RogerD : What's happening with the "enhanced" call logs? All calls are still showing as either Answered or Failed regardless of the call being forwarded or blocked.]]> http://www.dslreports.com/forum/remark,22627796 Mon, 29 Jun 2009 11:22:00 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22500025 unknvoip : Calls have been showing up in my call logs just fine, but the 'enhanced' logs no longer work. No indication of any custom call routing treatment on some of the calls that I have filtered.

Come on, VT. let's get this straight, please.]]> http://www.dslreports.com/forum/remark,22500025 Fri, 05 Jun 2009 07:31:39 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22496169 RogerD : No, all I see is Failed or Answered...

Did a test of the Incoming Call Routing yesterday and it's not in the logs at all.

A VT constant is inconsistency...]]> http://www.dslreports.com/forum/remark,22496169 Thu, 04 Jun 2009 14:09:52 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22496018 dcurrey : Showed up for me. Granted incorrectly labeled it as blacklist but it showed up.

You should be seeing blacklist, outgoing call routing, NUforward, and Voicemail.

Edit: after a couple quick checks it appears anything in inbound call routing gets tagged as blacklist in the logs except for forwards to voicemail.]]> http://www.dslreports.com/forum/remark,22496018 Thu, 04 Jun 2009 13:42:01 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22495951 RogerD : I just set up Custom Call Routing to send a caller to a real number. Those calls do not show up in the call logs as either inbound or outbound. I'm presuming if I was forwarding to a international number that I would be billed for the call. Shouldn't the call logs show what's happening? I know I'd be upset if I was billed for something that didn't show up.

Also, I've read a few messages about improved call status notations in the call logs. All I ever see is Failed if they hang up before being answered or Answered for everything else regardless of being answered, forwarded, or sent to VM. Is it really that difficult to properly show the actual call disposition?]]> http://www.dslreports.com/forum/remark,22495951 Thu, 04 Jun 2009 13:28:17 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22460583 RogerD :
said by VTEric See Profile :

...
Every time you receive an incoming call the number of your last caller is updated and stored in a variable which will be accessed by this star code.
Does this include calls to a Virtual Number or SIP Dialed? I recall reading another thread where Virtual Numbers are not processed the same as to primary.]]> http://www.dslreports.com/forum/remark,22460583 Thu, 28 May 2009 20:18:58 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22458216 k2rj :
said by VTEric See Profile :

The *BLK (*255) feature does not pull the last number that called you from the call logs. Every time you receive an incoming call the number of your last caller is updated and stored in a variable which will be accessed by this star code. This variable is updated as soon as the call hits our servers so regardless of if you answer the call that variable would be updated immediately.
Yes, you can see the last number dialed and received (on both lines, if they are different) on one of the pages when you log into the adapter.]]> http://www.dslreports.com/forum/remark,22458216 Thu, 28 May 2009 13:19:44 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22458150 degauss1 : Mine's been working without issue.]]> http://www.dslreports.com/forum/remark,22458150 Thu, 28 May 2009 13:08:43 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22457915 VTEric : The *BLK (*255) feature does not pull the last number that called you from the call logs. Every time you receive an incoming call the number of your last caller is updated and stored in a variable which will be accessed by this star code. This variable is updated as soon as the call hits our servers so regardless of if you answer the call that variable would be updated immediately.]]> http://www.dslreports.com/forum/remark,22457915 Thu, 28 May 2009 12:36:27 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22457788 dcurrey : If talking to me I am on galvatron server. VT supplied adapter provisioning off.]]> http://www.dslreports.com/forum/remark,22457788 Thu, 28 May 2009 12:14:34 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22457776 dmolavi : are you using a VT ATA, and what server are you on? neither of these should make a difference, but, you never know...
--
NukedGallery.net
TheMolavis.com]]> http://www.dslreports.com/forum/remark,22457776 Thu, 28 May 2009 12:13:19 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22457157 dcurrey : I just tested this with my cell. First time ever using it.

Once you hit *255 a recording will read back the number and you press 1 to confirm. Did check call logs number hadn't shown up yet. So I think I beat the logs. Did show up a minute later. Also dialed *255 right after I hung up.

In inbound call routing it list the number as blocked with the name "BLOCKEDFROMPHONE"]]> http://www.dslreports.com/forum/remark,22457157 Thu, 28 May 2009 10:25:21 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22457152 dmolavi : this is exactly what happened when i used it the first time...it tried to block the number *before* the number i wanted to block, presumably because i performed the *BLK as soon as I hung up, and the offending number hadn't made it into the call logs yet...with a 5-10 minute delay in logs, this is kinda useless.
--
NukedGallery.net
TheMolavis.com]]> http://www.dslreports.com/forum/remark,22457152 Thu, 28 May 2009 10:24:31 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22457121 RogerD :
said by dcurrey See Profile :

...
She could have used *255 (BLK) Blacklist last incoming number.
...
This begs the question, where does *255 get its info as to what number to block? If it comes from your call logs I can see it blocking the wrong number and you'll never know.

I know it sounds simple, but if someone from VT could shed some light on the process *255 uses and why it might take a long time for call log entries to show up, it might help ease some frustration.]]> http://www.dslreports.com/forum/remark,22457121 Thu, 28 May 2009 10:18:05 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22457101 dmolavi : i've tried *BLK and it hasn't always worked. that was early on, though..]]> http://www.dslreports.com/forum/remark,22457101 Thu, 28 May 2009 10:15:56 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22456933 dcurrey : I just did my first call will update if it takes a long time to find its way into the log.

She could have used *255 (BLK) Blacklist last incoming number.

Number showed up while I was posting this so its under a minute.]]> http://www.dslreports.com/forum/remark,22456933 Thu, 28 May 2009 09:40:29 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22456893 dmolavi : after 45 minutes, the calls in question finally appeared...]]> http://www.dslreports.com/forum/remark,22456893 Thu, 28 May 2009 09:32:53 EDT Re: sigh...call logs not working...again http://www.dslreports.com/forum/remark,22456889 unknvoip : No problem here. Just called home and my call showed up in the log within a couple of minutes.]]> http://www.dslreports.com/forum/remark,22456889 Thu, 28 May 2009 09:32:26 EDT sigh...call logs not working...again http://www.dslreports.com/forum/remark,22456833 dmolavi : my wife called me this morning asking me to block two numbers that called a total of 6 times in the past 30 minutes. neither of the numbers is appearing in the call logs, though. the last entry i have in my logs is from 7PM last night. the outbound call she made to me is not listed, either. is anyone else seeing longer than normal log latency (or non-functioning logs)?

Edit - A small aside here...my renewal is coming up, and basic things like call logs not working don't sit well. I like VT and the features that are available, but they need to work to make it worth my money.

--
NukedGallery.net
TheMolavis.com]]> http://www.dslreports.com/forum/remark,22456833 Thu, 28 May 2009 09:19:38 EDT