KachiWachi
join:2004-02-12
PA, USA
| [connectivity] Westell 2200 Problem? (UDP)
Hi all -
For about a week now, I cannot connect to the Yahoo! Messenger service. When I try, my "Internet" goes down (i.e., LAN PC unable to communicate with DNS Server. error = 'connection timed out', count = 3, 6, 9, etc...).
If I disconnect/reconnect the PPPoE session, all is well.
What could be causing this?
For reference, no changes have been made to my PC's or to my "network" (this basically happened overnight). Other Internet activity (i.e., web browsing) works just fine.
I have tried a friend's "known good" PC on my network and the same issue occurs.
Network configuration: Multiple PC's connected to a 4-port switch and a Westell 2200.
Additional information: When the Messenger tries to connect, it uses a high UDP port (50,000+), which I assume is a request to connect to their network. It does this over and over again until the "system" basically gives up.
Thanks. |
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Smith6612
Premium
join:2008-02-01
united state
 ·Dish Network
 ·Verizon Online DSL
·FrontierNet Intern..
1 edit | Go to command prompt and try to ping this address. See if it at least resolves.
mcs.msg.yahoo.com
On my Frontier line, I had a problem where Trillian could no longer resolve the Yahoo Messenger service. I had to enter in the IP address to the messaging server manually, and then it connected. I'm assuming it's a bad DNS record on Frontier's end or what. Not sure if this is fixed yet or not. Right now I'm using Trillian Astra, with the hostname to Yahoo set at mcs.msg.yahoo.com and it is using port 5050.
Otherwise if it is the entire internet going down, something sounds messed up. Try switching your DNS servers to something such as 4.2.2.2 or OpenDNS to see if that fixes the problem (unless the line itself is having PPPoE/sync issues).
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It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
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KachiWachi
join:2004-02-12
PA, USA | I cannot ping mcs.msg.yahoo.com.
When I do this, I receive a message stating "Ping request could not find host mcs.msg.yahoo.com. Please check the name and try again."
Thanks. |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
| reply to KachiWachi
In this case it sounds like your DNS servers are acting wierd. Can you ping the IP address of 76.13.15.31 ? That's Yahoo's messaging server for YIM.
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It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
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KachiWachi
join:2004-02-12
PA, USA | Yes.
It resolves to cs103.msg.ac4.yahoo.com.
Thanks. |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
| If there is such an option in Yahoo IM, change the server address to the IP I had you ping. See if you have this problem afterwards. You can also change what DNS Servers you use as well there. OpenDNS is a good provider many people here use.
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It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
|
KachiWachi
join:2004-02-12
PA, USA
3 edits | As a troubleshooting step, I just replaced my current 2200 with my older 2200, removed the switch, and connected a single PC.
Results: The same issue occurred.
Thoughts?
Thanks. |
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KachiWachi
join:2004-02-12
PA, USA | Update:
I reinstalled the Messenger.
For the moment, everything is working.
Thanks. |
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Smith6612
Premium
join:2008-02-01
united state | No problem  |
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KachiWachi
join:2004-02-12
PA, USA | Unfortunately, this did not solve the problem. 
Question: How can I get Verizon to swap out my DSLAM card?
Thanks. |
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Another_Sheep
@verizon.net
| reply to KachiWachi
said by KachiWachi  :... Network configuration: Multiple PC's connected to a 4-port switch and a Westell 2200. ... Did you try debugging without the switch? |
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Another_Sheep
@verizon.net
| reply to KachiWachi
said by KachiWachi :As a troubleshooting step, I just replaced my current 2200 with my older 2200, removed the switch, and connected a single PC. Results: The same issue occurred. Thoughts? Thanks. Sorry, ignore my previous post. Did you try DMZ through the 2200 without the switch? |
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Another_sheep
@verizon.net
| reply to KachiWachi
said by KachiWachi :Update: I reinstalled the Messenger. For the moment, everything is working. Thanks. Which version? If you're not already aware, FYI:
»help.yahoo.com/l/us/yahoo/messen···VLKQLCV4
Note that "older versions of Yahoo! Messenger will no longer be able to connect through a firewall."
Any firewall? Settings? |
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tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
 ·Hollis Hosting
·Verizon Online DSL
·Fairpoint Communic..
| reply to KachiWachi
said by KachiWachi : How can I get Verizon to swap out my DSLAM card? Why do you want them to replace the DSLAM card, are you having other connectivity issues?
This seems like a DNS problem since you are able to get to it by IP address.
Next step is to try using different DNS server as suggested by Smith6612
Resolves here in NH but I'm not using Verizon DNS server.
/tom |
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KachiWachi
join:2004-02-12
PA, USA
| Why would the Verizon DNS (currently 71.242.0.12 and 71.252.0.12) not know about mcs.msg.yahoo.com?
I am able to successfully ping the secondary server (scs.msg.yahoo.com).
Wouldn't the Messenger automatically "roll over" to this (or to some other) server if the main one is not available for whatever reason?
Thanks. |
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Bytebender
Bytebender
Premium
join:2008-02-12
Canada | Take some solace in the fact that you are not alone, as many Vz customers have been experiencing various DNS related oddities recently.
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reboot, reset, reconfigure, then recycle. |
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KachiWachi
join:2004-02-12
PA, USA | OK.
So how does one go about reporting a DNS error to Verizon?
Thanks. |
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KachiWachi
join:2004-02-12
PA, USA
| Update:
»help.yahoo.com/l/us/yahoo/messen···ile.html
I enabled the Diagnostic Logging feature, then ran the Messenger.
To make a long story short, I changed the following items based on information from the logfile, and from another PC:
From:
SocketServer = mcsb.msg.yahoo.com;mcsa.msg.yahoo.com;scs.msg.yahoo.com
Host Name = mcs.msg.yahoo.com
To:
SocketServer = scs.msg.yahoo.com;mcsa.msg.yahoo.com;mcsb.msg.yahoo.com
Host Name = scs.msg.yahoo.com
This has resolved the issue for the time being.
I still do not understand why the PPPoE session is getting hung up, but I did learn a bit more about it.
1) If I have existing connections going (i.e., a web browser session), they will be maintained.
2) I cannot start a new browser session and have it successfully connect to a website.
Thoughts?
Thanks. |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
| Is there anything such as a "Keep-Alive" setting or an "Always On" setting in your modem? Might want to check to see that the setting isn't set to turn on when internet usage is present.
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It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab! |
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KachiWachi
join:2004-02-12
PA, USA | If I understand you correctly, there is, but I have that feature turned off (i.e., it is set to "Manual").
Thanks. |
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