synthcomp
@look.ca | reply to synthcomp
Re: Ongoing VoIP issues still not resolved.
Awesome, thank you. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | The situation was unusual, but I agree, you should have the case resolved ASAP.
I escalated a new request and you will see the results soon
Thanks |
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synthcomp
| Oops double post. Yeah thanks for the update! As I said for the price I am not expecting a 30 min SLA here. Just as long as it gets fixed before the summer ends  |
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synthcomp
| reply to Acanac PN
Right well it was working fine yesterday, thanks for the 'push' to get it done.
However this morning the problem is back - the system is registered fine, but any call I make goes to sales!?! and nobody can call my number. I don't know what they did yesterday to resolve it but it has surfaced again.
As a test I disconnected the system and tried my Grandstream; registers fine, but does EXACTLY the same thing.
I updated the ticket requesting a new number (account) as there must be something awry here. |
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synthcomp
@look.ca | Well the request for a new account was processed and has been working (touch wood) for at least two days now. I guess that someone was trying to brute force my password causing it to become locked.
Resolved I would say. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | Ok, good.
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We Rock |
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