gradualspeedl0ss
@teksavvy.com
|  gradualspeedloss guy, now WITH VIDEO!!! TSI pls LOOK
ok so I have made a couple weeks ago a huge thread with members trying to help to solve this unknown mystery. seems like no one could figure it out just give tips and suggestions until it stopped. looked like we were getting no where because I couldn't properly explain myself.
anyhoo. .. this is that thread here, in case you feel like doing some reading.
»Sometimes gradual speed loss ~ hav to resync
so yea, my connection has been fine and fast like I mentioned as long as I dont disconnect from my GOOD SESSION then I will have great speeds on download files 5100~/640~kbps.
so as everyone knows yesterday was the maintenance at teksavvy for them to install new hardware so yes my internet connection went down a few times and reconnected back fine today. well, what do you notice when I reconnected back today? Since my old session was terminated I automatically connected onto a new one and it was a slow again.
So i wanted to show everyone here (in a video) the slow and agonizing way I have to get back to full speed. This time I had to literally disconnect my PPPoE session 4 times before when I re-connected back I was on a 5100~640kbps connection.
And let me tell you that SPEEDTEST is very accurate. I have no need to prove that it was a SPEEDTEST error or server error because the results I was getting from speedtest are the results I get from file downloads.
i.e when speedtest said 2MBPS then I was downloading ~230kbps files. When it said 3.4MBPS then I was downloading at like ~350kbps files.
Not until the 4th time when I got back to 5MBPS I was downloading at 600~kbps from the WWW. So yes it is not a speedtest issue this whatever this problem is, impacts the entire connection to 2MB or 3MB whatever it says that is what the speed will be. It has nothing to do with SPEEDTEST.
If you take the time to read the other thread, this has nothing to do with hardware, or being behind a router because I've done all that with teksavvy, even got BELL to run a new line, so before anyone starts throwing ideas like its the routers fault, or modems fault, read the other thread to show you that everything else has been ruled out. When you see this video for the 1st time you will understand all that I mean.
I have the video posted on AOL video for streaming to watch its about 7MIN, so I really hope those interested will watch, and I have also uploaded it onto a FILE SHARING system in case you want to download and examine for yourself.
Thank you for your time in watching this video, and I appreciate your replies!
»www.easy-share.com/1905428218/te···0001.wmv
(easyshare download)
»www.motionbox.com/videos/7a9edcb41f1ae6c3f5
(live stream) |
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fiestaware
join:2008-01-07 | My peers may disagree, but I found the scripting artfully understated. And while the acting and direction left something to be desired, the cinematography was certainly on par with anything we could expect out of Hollywood this year. |
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sedmonds
join:2007-05-25
Kitchener, ON
| reply to gradualspeedl0ss
Speedtests don't tell you very much about your connection. It says absolutely nothing about where the bottleneck is, or what the cause might be.
It seems exceedingly unlikely that TS gear is the source of the problem, as there would be many other people experiencing similar problems. It seems impossible that it's your specific line.
The two most likely scenarios, in my opinion: the bottleneck could be your computer (malware, network stack, routing tables, network device drivers, software firewall misconfiguration, etc). It could be there are a variety of links/routes of varying condition (congestion, error rates, etc) between your dslam and teksavvy which are static and assignment is chosen in such a way that you're not always assigned to an optimal link.
At least you can do something to improve your throughput when it's in the bin. |
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gradualspeedl0ss
@teksavvy.com
| thanks, i apprecaite the follow through. yea after that long other thread, testing the line and hardware and etc, we were trying to narrow it down as well.
the computer that was used to test was freshy formatted and also was ran in 'safe mode' just to make certain it wasn't anti-virus, spyware, malware, etc etc. or programs interferring. also tried on another 'friends' computer 'laptop' when came over to help me determine the cause.
No kidding, seems strange that I have to disconnect and reconnect the PPPoE session multiple times to get on the optimal connection. I take it you had a chance to watch the video then.
quote:
It could be there are a variety of links/routes of varying condition (congestion, error rates, etc) between your dslam and teksavvy which are static and assignment is chosen in such a way that you're not always assigned to an optimal link.
If what your suggesting here, then is there a possible way to correct this, or am I stuck with this problem as is? I never had anything like this before when I was on cable internet  and I kinda feel shame after putting in work and all that into a dsl connection and now they decide to bump up the profiles to 10/512 for their expensive internet. i wish this problem would go away.
thanks though, ....  |
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planiwa
join:2009-02-19
Toronto M5S
1 edit | reply to gradualspeedl0ss
said by gradualspeedl0ss :
ok so I have made a couple weeks ago a huge thread with members trying to help to solve this unknown mystery. seems like no one could figure it out just give tips and suggestions until it stopped. looked like we were getting no where because I couldn't properly explain myself. I have posted a synopsis of that thread which you stopped, perhaps because you find it more satisfying to make videos about your problem, than to try to solve it by approaching it scientifically.
»Re: Sometimes gradual speed loss ~ hav to resync
...
Addendum:
This problem is very interesting -- the sort of problem that may lead to considerable insight and discovery. But it seems that many "victims" and "helpers" fall into problem solving patterns such as:
1. "I once had a problem and I fixed it with a metaphorical hammer. Now I carry my metaphorical hammer wherever I go, because I see everyone's problem as similar my old problem."
2. "Try this!" "Try that!" "Try this other thing!" -- This is a variation of the hammer metaphor, with various other panacea-tools substituted for the hammer.
Such approaches are at best suitable for routine problems with pre-categorized fixes.
This particular problem is not a routine problem. It is very much more interesting, and may very well result in valuable insight. It invites calm, unhurried, deep thinking and exploration. It demands understanding rather than haphazard "trial and error" action.
Successful problem-solvers are different from ordinary people.
Ordinary people become unhappy and dysfunctional when there is a problem. They fear problems, want to avoid them, and, when the problem is absent, they would never consider deliberately doing anything that might create the problem.
Capable problem solvers are happy when they discover a problem. They greatly value the opportunity to observe a problem, as this affords the possibility of making things better. They become highly alert, observant, creative, and active, as they deliberately experiment and study how the problem responds to various conditions. One of the first questions they ask is: How can I reproduce this problem? Another question might be: What makes it worse?
This is not because they love chaos. On the contrary. They realize that we cannot possibly learn to understand and thus solve a problem by avoiding, denying, and disregarding its particulars.
Problem "victims" are unlikely to seek to understand the problem. They just want it to go away. And "helpers" may be more interested in the problem than in actually helping, perhaps without being aware of this.
All this makes for interesting conversational threads.
The big question: What will the explanation turn out to be? Will it be posted here? (Or in the original thread?)
P.S.: There is no evidence of "gradual speed loss". There is evidence of "sudden speed loss" and "iterative speed restoration". |
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gradualspeedl0ss
@teksavvy.com
| I posted modem stats for you there answering your questions. everyone is asking for ping and traceroute, like I haven't done that already with tech, its like I'm repeating myself.
that is why I stopped posted in there, because I gave you all the information that I could and it seems to be going to more and more questions and things that I have already tried.
SO I MADE THE VIDEO TO SHOW EVERYONE OF HOW THIS PROBLEM IS CREATED AND IT IS SOLVED
I haven't had a disconnection since the mainteience on friday so my speed was full 5100~640 and stable. Until the connection dropped due to tek savvy resets. Then I noticed it was slow again.
So I grabbed my camera and showed everyone what exactly is going on that that 7 min video I made. Hopefully someone watched the video to see the situation instread of ignoring it
 |
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sedmonds
join:2007-05-25
Kitchener, ON
| The video doesn't provide any useful information about your situation that wasn't clear in your first couple posts in the other thread. You need to investigate deeper, and the people in the other thread are providing systematic methods to rule out problems. Bicephale has gone through, and linked to more thorough descriptions, methods of ruling out intermittent line noise as the source of your problem. My intuition is that it's not line noise, but intuition isn't evidence - nor are dmt screenshots providing only a very small number of sample points. Plainwa has been trying to help you with a systematic approach to identifying where the bottleneck is.
I think both have been trying to suggest that you need more detailed data collection, and more data points. Ideally you'd be collecting stats from your modem (error rates, snrm (including snrm by tone), line occupancy, etc), address stats (ip, gateway, dns etc), local network stats (packet loss, retransmission rates, error rates), traffic throughput aggregated and broken down by protocol, port, origin, etc. Organize, and look for patterns or anomalies. Some of this data you'd want to be capturing between your modem and your pc - such as with a linux or bsd box running network analysis software, because "windows in safe mode" doesn't eliminate the possibility of a malware, driver or network stack problem. It won't be fun or easy to find tools for collecting, organizing and presenting the data, nor will it be entertaining to apply a systematic approach to creating the circumstances under which you should be collecting the data (reconnecting, chiefly).
Frankly, it's probably not worthwhile to attempt to find the cause of the problem, because you can seemingly easily reconnect and get a stable higher-throughput connection. If you do try for a thorough and systematic approach, there's going to be a lot of research for you to do before you start. |
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gradualspeedl0ss
@teksavvy.com
| thank you for the very detailed and informative response. i was thinking along the same lines that it was going to be too much of a hassle to find all these tools and to run diagnostics that i know nothing about.
considering i did a lot as to purchase another modem (to rule out modem) get BELL to fix the line (no problems no errors on line) try out 2 different computers, run in routed mode and in bridged mode, replace DSL filters, try different phone jacks, disconnect all phone jacks, run at demarc. etc. you get the idea.
i guess like you said unless i get the tools its a lost cause because it seems like an incorrectable problem. i mean as long as i stay connected and the connection doesn't drop (which the router does a good job) then its fine and i can maintain a stable higher-throughput connection. as long as i can just reconnect. even though it might take a few tries. thanks for the approach and your suggestion. i guess my best bet is to just leave things 'as is' and hope the connection doesn't go down so I don't have to go through all that to 'FIX IT' .. lol.
i'm surprised the TSI guys didn't give me a holler in here, I was curious at what they had to say ....... |
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TilhasBB
Formally Goden99
Premium
join:2000-08-05
canada | Your problem isn't a physical issue, its a software issue.
- Can you try another login?
- Did bell try changing your line card?
- Try having the modem routed and let it dial ? |
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gradualspeedl0ss
@teksavvy.com
| hey tilhasbb.
1. I do not have another login i can try. i only have my teksavvy one. unless i can get a login from a friend, but he is on BELL sympatico. would that work or not?? would trying a different login help?
2. i do not know if they changed 'line card' not sure what this is. I know they told me the port I was on showed 'initilazation errors' so the bell tech went to the remote box and changed my port to a different port in the remote. they said the rrors went away. - no change.
3. yes, no difference if modem was ROUTED or BRIDGED. |
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TSI Jason
Premium
join:2007-10-19
1 edit | reply to gradualspeedl0ss
Hi,
Can you post in the Teksavvy Direct forum and we'll take a look at it for you to see if we can find whats going on. Just link this thread in there.
[Edit] Also could you post your username/address or something I can bring your account up with so I can check the line from here.
Thanks,
Jason
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TSI Jason - TekSavvy Solutions, Inc.
Authorized TSI employee (»TekSavvy FAQ »Official support in the forum )
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gradualspeedl0ss
@teksavvy.com
| haha, jason dunno if i should post in there to bring up the account. if you remember i spoke to ya 2 weeks ago, called in late about 2 times in a row at night.
you were trying to throw me on different ERX's to see if that was the problemo or not. ...
not sure if you remember or how sharp your memory is .. |
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TSI Jason
Premium
join:2007-10-19
1 edit | reply to gradualspeedl0ss
Hey,
I do remember us talking and trying the billion reconnects lol.
I'll take a look at it with you again if you want to give a call in and we'll see what we can find. I don't remember your particular account information though offhand.
[Edit] If you register an account here and PM me we can talk that way as well if you like.
Regards,
Jason
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TSI Jason - TekSavvy Solutions, Inc.
Authorized TSI employee (»TekSavvy FAQ »Official support in the forum )
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gradualspeedl0ss
@teksavvy.com
| awesome, you do remember. ok i will do that register and send you a PM. but i think im gonna crash soon, long day tomrorow. are you in tomorrow or etc? i will just PM
err, nevermind your gonna be busy the next 3 days with the hardware maintenence |
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gradualspeedl0ss
@teksavvy.com
| just wanted all to see that I got ahold of a BELL SYMAPTICO LOGIN ID to test it from my house to see if that would make a change, and nope. Same thing.
Logged in at 2MBPS things were slow, re-negotiated the PPPoE session (this time once) and boom 5MBPS download. I made another video so everyone could see what I mean what I am talking about (if you never watched the last one) this one is much shorter and much more accurate proving by using 2 different servers and downloading the exact same file twice, just to prove a point ...
»www.motionbox.com/videos/7a9ed3be1d11e9c0f5
(live stream)
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Gwai Lo Dan
join:2007-01-24
St Catharines, ON | reply to gradualspeedl0ss
You had me curious what would follow after you wrote "I had to fuc...." |
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DjEclipse
join:2007-11-20
Niagara Falls, ON | reply to gradualspeedl0ss
Any updates? |
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TSI Rick
TSI Rick
Premium,VIP
join:2007-02-17
Merlin, ON
| reply to gradualspeedl0ss
Hello,
Would it be possible to have you login with test@test and attain the IP/gateway. I believe the information we have on your account may not exactly be accurate. The information I see on your account lists the IP on a different subnet then the gateway and well, that just doesn't seem correct. You can either post this in the direct forum or send me a PM.
Regards,
Rick
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TSI Rick - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) |
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gradualspeedl0ss
@teksavvy.com
| hey, RICK
the very 1st video i posted has the teksavvy login and the 2nd video here at the bottom i was testing it with a friends BELL SYMAPTICO login ID.
are you saying my gateways and IP do not seem correct? are you refeering to the 2nd video here at the bottom or the very 1st one at the top? |
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TSI Rick
TSI Rick
Premium,VIP
join:2007-02-17
Merlin, ON
| I was actually referring to the information we had on our side from some previous testing. I believe there may be a saturation issue in the 905 but cannot confirm without confirming the correct test@test IP and gateway.
Regards,
Rick
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TSI Rick - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) |
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