jspike1129
join:2009-05-30
Berwick, LA
1 edit | Evening connection problems
I am having the same problem with my DSL Extreme. I moved to this house about 3 months ago and since the move, during the day works like a charm, (down again!!) any way, every single night at 8PM central time with approximately 11-17 mins intervals, i get disconnected! and then reconnected. When it goes off, both DSL and internet go off, but DSL is only off for 1/2 sec when then it returns with a flashing red light , then flashing green until solid then internet light comes back on solid but for about 3 secs it will turn solid red then back green! My husband and I play games at night together but lately, it is sooo frustrating.
I did this but dont know if this is the info I really need to show.
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3552 kbps
Upstream Rate: 384 kbps
Channel: Fast
Current Noise Margin: 19.0 dB (Downstream) 12.0 dB (Upstream)
Current Attenuation: 53.4 dB (Downstream) 31.5 dB (Upstream)
Current Output Power: 19.0 dBm (Downstream) 1.8 dBm (Upstream)
DSLAM Vendor Information: Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info: 8/35
Internet Connection Details
Connection Type: PPPoE |
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fourboxers
Premium,Mod
join:2003-05-04
Scarborough, ON
clubs:  | jspike I split you out from »Unstable connection at night so your issue would get its own attention |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to jspike1129
Hi jspike1129 -
Based on some of the information you have listed above, it sounds like you may be a BellSouth client on their DSL Xtreme package and not using us "DSL Extreme" as your ISP. Can you confirm if you are a DSL Extreme client? I ask as this is a common confusion here in the forums and we want to make sure we get you to the right forum if you are a BellSouth client.
If you are a DSL Extreme client, have you spoken to our technical support team. What you described sounds like an issue with the physical line itself between the modem and phone companies central office. We would want to isolate the line with you and open up a ticket with the phone company if necessary.
Thanks,
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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jspike1129
join:2009-05-30
Berwick, LA | Yes George, I am with Bellsouth (AT&T) on their DSL Extreme |
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sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs: | Let's get you moved over to our AT&T Southeast Forum for some help.
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kernal
join:2008-12-11
Shreveport, LA
 ·AT&T Southeast
1 edit | reply to jspike1129
wow. I came here to post a similar problem. In the evening time anywhere between 5 and 7:30 or so the sync will just drop. I used to be getting over 3000 kbps (on the 3 mbps package) But lately my max is 2800 or so. When it goes down it take about a min to come back up and the speed is AWFUL. It just went down a few min ago and my downstream speed is 512 kbps. Restarting over and over makes it go back up. Ive tested sync rate at the NID right after it disconnects and its pretty slow. After testing it at the NID I hooked it back up inside and it synced "faster?" in the house. It just started doing this lately. Whats going on? I was having such a good run! 10 days w/o disconnect! :(
EDIT: It's not the modem. Ive tried it with 2 C90-610030-06's and a 2701HG-B but all have the same problem. |
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