[AB] Is it me or is it Shaw? in Shaw http://www.dslreports.com/forum/r22482356 en Wed, 09 Dec 2009 17:28:58 EDT Wed, 09 Dec 2009 17:28:58 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,23021218 ShadowMeph : ok I am, admitting right now that I didn't read every post.
I had a similar problem and after calling shaw and dealing with the person doing all the things they said and getting the " the Internet is ok " thing from them and after a few days of trying a few different things I discovered that it was my Router that was being stupid it would work great for a while ( any where from 4 hrs to a few weeks) then it would screw up, I bought a new router and it totally fixed my problem. I am not saying that this is what your problem is but I would maybe disconnect the router and connect directly up to the modem for a while or at least when things start acting up.]]> http://www.dslreports.com/forum/remark,23021218 Mon, 14 Sep 2009 13:23:18 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22988305 Onetwo : Shaw is driving me crazy, I really wish telus would get turbo in my area. I would love shaw, except they dont care about giving promised speeds to customers.

I am on extreme, the first test was 5mbps, this is my second attempt. On extreme, I certainly dont get 10-15 unless its obscure hours, then it runs great.

I have called shaw non stop, they sent in a teck who did nothing. He got rid of a splitter, put some ends on my cable, and thats it.

To make sure it was not my modem or anything, I went into my downstairs cold storage where all the cable comes into the house. I connected the modem directly to the cable coming into the house (tech checked the cable outside) and it made no difference, one of the tech guys suggested i do this to rule out problems with my wires, or equipment.

I was told by one shaw help person, that our node is oversaturated. He said it can hold 38 mbps or something, and it was at 35 at the moment. And this was late at night.

Shaw claimed they were aware of the problem and fix it soon, but that was just to get me off the phone. And stop calling. They also insist their is no problem in my area, even though the node as one tech guy said, needs to be split.

Finally a shaw tech guy who noticed I have been calling told me if im not happy to drop the service, again he claimed that the shaw engineers said their was no problem, i kept arguing with him telling him, i dont care what you say, the speeds dont lie and im not getting anywhere close to proper speeds. I appreciated his honesty, and as soon as I have other option like telus turbo, im gone. He got tired of me arguing and he tried to argue back at me cause the engineers insisted i have no issues!

How the hell can you argue with me about speeds, when every speed test tells me im getting 5mbps, when im paying for 10-15?

I told him one tech guy said the node needs to be split, and he told me splitting the node costs alot of money and takes quite sometime, and likely wont happen. I appreciate his honesty, but honesty is not something shaw is about, speeds just are not their, and my final option is to get rid of it, except I have no other provider at the moment who can offer me good speeds. Telus turbo is available 30 seconds from my house, but cuts off right between a park and my house.

One thing I learned in these tough economic times, is even if you can bully customers who dont have options, in the long run, they will not come back because of how you treated them when other options are available. My electrical installer was telling me a bell installer in the area who was rude to customers during the boom period, who had a take it or leave it approach, lost his contract with bell, and because of his bad attitude to customers, people went with other options, and now his once flourishing company is gone, nobody will go through him due to how he didnt care when things were going good for him, customer complaints went unfixed.

]]> http://www.dslreports.com/forum/remark,22988305 Mon, 07 Sep 2009 23:13:19 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22910793 j1ggy :
said by peateargriffin :

Well I guess keep your modem unplugged when you are on the phone with them so it is offline, then maybe they'll send a tech there. It's a sneaky way of going about it, but they should send someone out if it's happening every day.
If you want a technician to be able to troubleshoot and find out what the problem actually is, I suggest being honest and leaving things hooked up as they should be. No point sending the tech out on a wild goose chase and having less of a chance of actually fixing the problem. Not only that, Shaw will poll your modem periodically to maintain a record of the signal, errors, etc that you may run into at different times of the day. Disconnecting your modem will not allow this and may even mask the problem.]]> http://www.dslreports.com/forum/remark,22910793 Sun, 23 Aug 2009 01:44:53 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22910308 anon : Been having problems with my connection lately.

I am located just north of downtown(Edmonton), and for the past couple days after 5pm I have basically not been able to surf. After some pretty good phone support, a tech was able to get out to my house this morning.

He replaced my modem in case modem was bad, and I am able to surf tonight, download speed are great, but my upload speed is hovering any where from 20K-50K/s the odd time I am able to get my full up speed on Extreme.

At this point the tech who was a pretty nice guy is trying to look into things for me to see if they can locate the trouble, but he at the time was not sure if it was node congestion or line problems.

This all started Thursday evening and it was like a light switch just flipped and it went to crap. ]]> http://www.dslreports.com/forum/remark,22910308 Sat, 22 Aug 2009 22:38:26 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22910199 CR123 :
said by Xtort See Profile :

Another anonymous post.... :sigh:
phoneboy's not too anonymous. He's always all up in it. :D
--
- The content of this post is my opinion, and does not reflect the opinions of my employer. -]]> http://www.dslreports.com/forum/remark,22910199 Sat, 22 Aug 2009 21:53:13 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22909936 Xtort :
said by phoneboy3 :

I do computer support stuff sometimes so I see all kinds of people and businesses connected to Shaw and Telus. BY FAR....Telus is more of a problem than Shaw. BY FAR. I dread when I determine it is (yet again) a problem with Telus and then I have to phone them and talk to someone in the Phillippines or wherever.

Technically Telus is more of a pain, their supplied routers are all crap! But without a doubt the biggest annoyance with Telus is that they NEVER EVER admit fault! NEVER NEVER NEVER! When they finally do get around to fixing it on their end they NEVER say they fixed something. They say something like "your router was not configured properly so we corrected it for you". True story!
Another anonymous post.... :sigh:

Do you think Shaw admits to any problems on their network either? Not bloody likely. Think about it, you are trying to get a Tier 1 agent to cite with you on the fact that their network has a problem. It's not going to happen.

As for the gateways (not routers), it's not Telus' fault that they have to use 2Wire, Siemens, or D-Link. Those companies are the big three on ADSL hardware and the majority of DSL providers in Canada and the U.S. use the same equipment.

You might as well say that DSL sucks all-together.
--
Asus P5Q-E / Q9450 @ 3.6 / 4GB OCZ Reaper HPC 8500 / XFX 9800 GX2 / Vista Ultimate x64 SP1]]> http://www.dslreports.com/forum/remark,22909936 Sat, 22 Aug 2009 20:19:56 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22908496 anon : I do computer support stuff sometimes so I see all kinds of people and businesses connected to Shaw and Telus. BY FAR....Telus is more of a problem than Shaw. BY FAR. I dread when I determine it is (yet again) a problem with Telus and then I have to phone them and talk to someone in the Phillippines or wherever.

Technically Telus is more of a pain, their supplied routers are all crap! But without a doubt the biggest annoyance with Telus is that they NEVER EVER admit fault! NEVER NEVER NEVER! When they finally do get around to fixing it on their end they NEVER say they fixed something. They say something like "your router was not configured properly so we corrected it for you". True story! ]]> http://www.dslreports.com/forum/remark,22908496 Sat, 22 Aug 2009 13:52:15 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22897327 Xtort :
said by Anonimuss :

I've been having frequent issues with my Shaw internet in downtown Calgary. I can see the Shaw main office from my window, so it's pretty dense around here. Lots of apartment buildings.

Around 6 pm' or so, things start to slow down and drop. Gets better towards the evening.

Haven't called them yet, it's only been happening for a few days, and I want to see if they fix it first.

Annoying though.
Without any customer complaints coming in regarding a problem, they may never fix it. I was stuck with a bad connection for 6 months and then switched to the DOCSIS (Xtreme) service when the older CyberSURFR node in my area became too overcrowded.
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Asus P5Q-E / Q9450 @ 3.6 / 4GB OCZ Reaper HPC 8500 / XFX 9800 GX2 / Vista Ultimate x64 SP1]]> http://www.dslreports.com/forum/remark,22897327 Thu, 20 Aug 2009 11:28:34 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22895486 anon : I’ve noticed this over the past few days as well. Connection becomes very slow in the evening (e.g. right now, 9pm in Victoria BC).
]]> http://www.dslreports.com/forum/remark,22895486 Thu, 20 Aug 2009 00:01:31 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22894655 anon : I've been having frequent issues with my Shaw internet in downtown Calgary. I can see the Shaw main office from my window, so it's pretty dense around here. Lots of apartment buildings.

Around 6 pm' or so, things start to slow down and drop. Gets better towards the evening.

Haven't called them yet, it's only been happening for a few days, and I want to see if they fix it first.

Annoying though. ]]> http://www.dslreports.com/forum/remark,22894655 Wed, 19 Aug 2009 20:49:04 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22894003 Xtort : If you are near the U of A, that is a common problem spot for Shaw users.]]> http://www.dslreports.com/forum/remark,22894003 Wed, 19 Aug 2009 18:18:53 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22892411 anon : I have similar problems with shaw cable in recent months. For a few hours every day (evenings especially) the speed is low. I called shaw tech support and ran their speedtest. It turned out that download speed is about 10Mbps, upload is 50Kbps, ping is 100ms. Upload speed is very slow, which drags the overall speed a lot.

Shaw sent a technician next morning. However, when the tech arrived everything seemed to work fine. He replaced the modem anyway, and told us that it could be our wireless router causing the problem. Well, we've had that router for more than 1 year, and the problem only show up in recent 3 months.

After the technician left, we see the same problem again in the evening. It is so slow that it feels like a dialup modem! I live in the Garneau area. Lots of students live nearby. Could that be a problem too?]]> http://www.dslreports.com/forum/remark,22892411 Wed, 19 Aug 2009 14:36:00 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22820993 Abynx : Heya, We're in Chilliwack BC and we have had exactly the same problem with Shaw. We had basic cable, digital phone and high speed internet. This is the only service in which I have seen a landline go down for no reason whatsoever. I went to the Shaw office and told them the phone was down and the rep asked me if I had tried to phone anyone to see if there was any reason for the dropout?!?! Yeah.. so we have dropped Shaw high speed and just gone with Telus. We're going to be dropping all other services with Shaw pretty soon and taking everything back to Telus. Shaw has been good to us in Surrey, but here in the 'Wack.. they suck.]]> http://www.dslreports.com/forum/remark,22820993 Wed, 05 Aug 2009 18:05:59 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22750059 anon : The problem seemed to clear itself up about a week-and-a-half ago, just at the same time I had given up and ordered Telus. The Shaw connection was solid right up until last night went it died again just after six.

I'd call Shaw again but their last solution that all three of our computers should have their network cards replaced, as this was was probably causing the connection to die every night at six but come back shortly after nine, seemed unsatisfactory. I imagine they'd just offer to send a tech out again in the daytime who would pronounce the connection was fine. ]]> http://www.dslreports.com/forum/remark,22750059 Wed, 22 Jul 2009 17:04:31 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22723357 Xtort :
said by ShutUrMouth :

said by shawtech4life :

This issue is most likely that there are too many users on your node in the evenings. too much bandwidth gets sucked up and your connection slows right down or even stops.
People don't suck up all bandwidth, everybody shares the same. Your connection won't stop but may slow down. If everyones internet stopped there would be a bigger problem.

the problem is that a service tech will be out during the day, when the users are low and find nothing. and shaw does not offer evening service calls.
Since when do they not have evening calls?

Once the service techs can see that the number of users is going over the limit in the evenings they can request the node to be split to bring it back in line with what it should be.
Service techs cannot request this. Something tells me that you are not really a "Shaw tech for life".
Any Shaw tech would have to mention these problems to the NOC. If NOC sees a problem that severely affects service, then they would pass on the request for approval to split the node.
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Asus P5Q-E / Q9450 @ 3.6 / 4GB OCZ Reaper HPC 8500 / XFX 9800 GX2 / Vista Ultimate x64 SP1]]> http://www.dslreports.com/forum/remark,22723357 Fri, 17 Jul 2009 11:30:39 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22721759 anon :
said by shawtech4life :

This issue is most likely that there are too many users on your node in the evenings. too much bandwidth gets sucked up and your connection slows right down or even stops.
People don't suck up all bandwidth, everybody shares the same. Your connection won't stop but may slow down. If everyones internet stopped there would be a bigger problem.

the problem is that a service tech will be out during the day, when the users are low and find nothing. and shaw does not offer evening service calls.
Since when do they not have evening calls?

Once the service techs can see that the number of users is going over the limit in the evenings they can request the node to be split to bring it back in line with what it should be.
Service techs cannot request this. Something tells me that you are not really a "Shaw tech for life".]]> http://www.dslreports.com/forum/remark,22721759 Fri, 17 Jul 2009 02:06:33 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22682325 Lesaonar :
said by AnonShawUser See Profile :

If you're contacting tier 2 support directly, either you know people directly in the company, or you've been... problematic.
*buzz* Wrong. Unless problematic entails contacting support management and requesting the # so I could bypass tier 1 due to their lack of technical knowledge or understanding of the technology they're paid to support. It's not hard to get the tier 2 number if you actually know what you're talking about concerning issues.]]> http://www.dslreports.com/forum/remark,22682325 Thu, 09 Jul 2009 19:36:22 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22682301 Lesaonar :
said by Xtort See Profile :

I hate to say that you probably haven't used their services either seeing that you did a Shaw review, so let's cut the bullsh**.
I have 2 connections. Shaw for my LAN and Tekksavy for my business line in my shop. Just because I haven't written a review doesn't mean squat. Did you find my telus review as well?

said by Xtort See Profile :

On an end note, I know where your name will reside in my forum preferences.
You seem to have me confused with someone who cares...]]> http://www.dslreports.com/forum/remark,22682301 Thu, 09 Jul 2009 19:32:00 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22677344 AnonShawUser : If you're contacting tier 2 support directly, either you know people directly in the company, or you've been... problematic.]]> http://www.dslreports.com/forum/remark,22677344 Thu, 09 Jul 2009 00:57:36 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22677119 Xtort :
said by Lesaonar See Profile :

The only non-constructive I've made in this thread was my last response to you. I used Telus for 3yrs not once did they ever follow through with a single report I made regarding issues like regular drop offs, insane packet loss (10-30%), unresponsive email servers and completely useless support. And the above is a drop in the bucket compared to what others deal with. And their rating here supports that POV.

As for Shaw's service and support I've had very few issues with the service and 0 issues with support as I contact tier 2 directly. And their rating here supports that POV.

Have you ever used Tekksavy? Somehow I'm thinking no, so really your perspective on whether one is better than the other is moot. So run along fanboi...
You're probably the worst troll that I have seen lurk these forums....

I hate to say that you probably haven't used their services either seeing that you did a Shaw review, so let's cut the bullsh**. I don't care to use Teksavvy because they are a RESELLER selling the same thing as Telus. If something within the infrastructure breaks that Teksavvy can't fix, they still have to go through Telus for the resolution. Not all people give a damn about customer service, they just want the service to work and adding a third party into the mix delays the resolution.

On an end note, I know where your name will reside in my forum preferences.

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Asus P5Q-E / Q9450 @ 3.6 / 4GB OCZ Reaper HPC 8500 / XFX 9800 GX2 / Vista Ultimate x64 SP1]]> http://www.dslreports.com/forum/remark,22677119 Wed, 08 Jul 2009 23:55:05 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22674973 Lesaonar : The only non-constructive I've made in this thread was my last response to you. I used Telus for 3yrs not once did they ever follow through with a single report I made regarding issues like regular drop offs, insane packet loss (10-30%), unresponsive email servers and completely useless support. And the above is a drop in the bucket compared to what others deal with. And their rating here supports that POV.

As for Shaw's service and support I've had very few issues with the service and 0 issues with support as I contact tier 2 directly. And their rating here supports that POV.

Have you ever used Tekksavy? Somehow I'm thinking no, so really your perspective on whether one is better than the other is moot. So run along fanboi...]]> http://www.dslreports.com/forum/remark,22674973 Wed, 08 Jul 2009 16:42:24 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22674387 Xtort : For your information Mr. Ignorant, I have both providers in my home and have used Shaw for the past 7 years. The main reason for using both providers is because both and I and one of my roommates consume a lot of bandwidth. A single 15 Mbit connection is not enough for both of us.

On the average number of support calls I had made to either provider , it has been 10 to 1 for Shaw vs Telus. Though Shaw's support is located where I live, I have found Telus to be much faster to solve infrastructure problems. Therefore, I don't need to call them as much.

Now let's see if you can be more constructive within this thread.

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Asus P5Q-E / Q9450 @ 3.6 / 4GB OCZ Reaper HPC 8500 / XFX 9800 GX2 / Vista Ultimate x64 SP1]]> http://www.dslreports.com/forum/remark,22674387 Wed, 08 Jul 2009 14:57:34 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22674305 Lesaonar :
said by Xtort See Profile :

That's a matter of opinion. I've been with Telus for over year and have had no issues with their service or billing.
That's why Telus has a crap rating here, because their service and support is so stellar. Try fooling someone who hasn't dealt with their crap support even prior to them outsourcing it. Fanboi's, gotta hate em.]]> http://www.dslreports.com/forum/remark,22674305 Wed, 08 Jul 2009 14:43:09 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22672524 slam5 : Telus... I hate to give you the bad news, their network by definition is 1/3 the bandwidth of Shaw. And their support is bad.. they out source it to phillipines and I can understand them. I have no idea what your problem is but I don't think you will be very happy with Telus' service. I think Shaw is working on the problem but they can't admit it due to liability issues. try to get them to give you some $$ back.]]> http://www.dslreports.com/forum/remark,22672524 Wed, 08 Jul 2009 10:36:41 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22672455 Xtort :
said by Lesaonar See Profile :

said by Gillyy See Profile :

Hope things work better with Telus.
If you have to go DSL don't bother with Telus. TekSavvy>all

»www.teksavvy.com/en/index.asp
That's a matter of opinion. I've been with Telus for over year and have had no issues with their service or billing.
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Asus P5Q-E / Q9450 @ 3.6 / 4GB OCZ Reaper HPC 8500 / XFX 9800 GX2 / Vista Ultimate x64 SP1]]> http://www.dslreports.com/forum/remark,22672455 Wed, 08 Jul 2009 10:26:38 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22671676 Lesaonar :
said by Gillyy See Profile :

Hope things work better with Telus.
If you have to go DSL don't bother with Telus. TekSavvy>all

»www.teksavvy.com/en/index.asp]]> http://www.dslreports.com/forum/remark,22671676 Wed, 08 Jul 2009 07:15:44 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22665815 Gillyy : Finally looks like we will have to go with Telus.

After over a month of losing our internet almost every night between 6-9 pm I'm not sure what else can be done. We've been on the phoine most every night with Shaw, had two technicians out (but in the afternoon when everything works), and replaced the router and modem and even boosted the signal. Still goes out at around 6 pm.

Shaw insists the node is not overloaded and that the problem is at our end. Their last suggestion was to replace the network cards in all three of our computers.

Hope things work better with Telus. ]]> http://www.dslreports.com/forum/remark,22665815 Tue, 07 Jul 2009 08:36:53 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22561021 anon : The overloaded node sounds quite like a quite promising answer. Our internet connection has been out almost every night from six to nine for the last four weeks or so. Shaw has finally agreed to send a technician out this Friday, so we'll see what he has to say. ]]> http://www.dslreports.com/forum/remark,22561021 Tue, 16 Jun 2009 15:49:02 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22557279 Onetwo : I dont have my internet stopping but my internet connection really slows down around those times.

One tech guy even told me the node is nearly at max capacity. I think he said it can handle 38mbps, and my node was at 35mbps.

The service guy claimed they are aware of the issue and working on it.

Another guy over the phone said they cant see anything wrong, and shaw wont split the node unless they have to and that can take some time.

I have pretty much just given up and left it as is, until telus offers turbo in my area, I already spoke to some telus guys and im at a great distance for the turbo all that needs to happen is my telus service area needs to be upgraded.

I just cant deal with paying a premium for better speeds when between 5-9 i get regular speeds. I need something more stable. And or shaw to care more about customers, but its a money thing with them, and one of the guys over the phone even blatantly told me that, he said its going to take alot for them to split that node just because im getting lower speeds evenings. His solution was if I dont find it worth my while I should drop to a lower plan.]]> http://www.dslreports.com/forum/remark,22557279 Mon, 15 Jun 2009 22:51:49 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22550460 anon : This issue is most likely that there are too many users on your node in the evenings. too much bandwidth gets sucked up and your connection slows right down or even stops. This is very typical of a node that is overloaded. everyone comes home and is online for 6-9 then as they shut off the connections drop to a manageable level and you are fine again.

the problem is that a service tech will be out during the day, when the users are low and find nothing. and shaw does not offer evening service calls. You probably got an inexperienced tech on the phone. call back in the evening ans ask them to check the number of users online. they can add this to the tech notes. get some of your neighbours to call in as well and ask them to do the same thing.

Once the service techs can see that the number of users is going over the limit in the evenings they can request the node to be split to bring it back in line with what it should be.

This is VERY typical of an node that is assigned too many uses. However shaw will not fix it until it starts to generate several service calls, and they see that the cost of the service calls is more than splitting the node. typical they wait till is starts affecting users throughout the day before they split it.
so... talk to your neighbours and start asking for service calls.]]> http://www.dslreports.com/forum/remark,22550460 Sun, 14 Jun 2009 18:02:44 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22527963 anon : Well, the new modem seemed to work for a few days, but now the same problem seems to be back. Always seem to go off line between 6-9 pm or so. Starts with a few time outs while pinging Yahoo followed by a complete collapse.

Shaw's latest suggestion is that it might be a low power issue. They are going to send a tech out in a couple of weeks to see if they can figure out the problem. ]]> http://www.dslreports.com/forum/remark,22527963 Wed, 10 Jun 2009 12:59:30 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22491577 anon : Good to hear. Just an FYI though, your upload is always going to be about 1/10 of the download. Your package is probably the 7.5 down and 0.5 up deal.]]> http://www.dslreports.com/forum/remark,22491577 Wed, 03 Jun 2009 18:42:25 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22491040 anon : I never found them unwilling to send a tech out either . . .

Anyway, we harassed them into giving us a new modem. We hooked it up last night and while the upload speed is still 1/10 of the download speed, we are still staying on line. So, assuming it continues to stay on line, I guess we're as good as we're going to get!

Thanks for the input, all! ]]> http://www.dslreports.com/forum/remark,22491040 Wed, 03 Jun 2009 17:03:49 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22487717 ErikRP :
said by Gillyy :

We're trying to get them to come out but they don't think it's their problem and, as such, it's not up to them to fix it.
Weird - I have never found Shaw unwilling to send a tech out. Quite the opposite, actually - they're usually the ones to offer to send a tech out.]]> http://www.dslreports.com/forum/remark,22487717 Wed, 03 Jun 2009 08:16:40 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22484973 anon : Also, do the lights on the modem stay solid, or do they go out when the connection drops?]]> http://www.dslreports.com/forum/remark,22484973 Tue, 02 Jun 2009 18:00:03 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22484572 anon : Well I guess keep your modem unplugged when you are on the phone with them so it is offline, then maybe they'll send a tech there. It's a sneaky way of going about it, but they should send someone out if it's happening every day.]]> http://www.dslreports.com/forum/remark,22484572 Tue, 02 Jun 2009 16:40:15 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22483199 anon : I think we do. Looks like the one we have. ]]> http://www.dslreports.com/forum/remark,22483199 Tue, 02 Jun 2009 13:10:01 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22482944 anon : Do you have the new Motorola 5100 series modem?]]> http://www.dslreports.com/forum/remark,22482944 Tue, 02 Jun 2009 12:22:28 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22482852 anon : We're trying to get them to come out but they don't think it's their problem and, as such, it's not up to them to fix it. ]]> http://www.dslreports.com/forum/remark,22482852 Tue, 02 Jun 2009 12:06:16 EDT Re: [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22482749 anon : I'd call back again if it's still happening and try and get them to send out a service tech to check the wiring, new modem, etc. Get them to check for SNR and packet loss on your node and modem as well. Could be a lot of different problems that an on-site tech can find much easier than a TSR on the phone.]]> http://www.dslreports.com/forum/remark,22482749 Tue, 02 Jun 2009 11:49:57 EDT [AB] Is it me or is it Shaw? http://www.dslreports.com/forum/remark,22482356 anon : Last week we started having problems with our Shaw internet.

First off, while the down load speed is OK, the upload speed is about a tenth the speed.

Then internet access stops altogether, usually around 6 pm local time, and gradually starts up a few hours later.

We've been on the phone several times with Shaw. We did the usual restarts etc and disconnected the router (two computers) and ran one computer directly into the modem - problem remains. We hooked a laptop up to the modem - no effect.

Did run a continual ping to yahoo. It was coming back fine until around 6 pm when time out errors started gradually until the internet went down completely again.

Have run virus checks, spyware checks etc and all our computers appear to be fine.

The Shaw techs say that they can see the modem fine; as such, it's not their problem and up to us to fix it.

Any suggestion on what we might try next? I'm at a loss.

Thanks.

]]> http://www.dslreports.com/forum/remark,22482356 Tue, 02 Jun 2009 10:37:39 EDT